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Camera blurry

I have a 14Pro with iOS 6.1.1 and every 3rd party app I have for scanning barcodes (including Amazon Shopping app) is having issues with focus/zoom view.


When the barcode is in the optimal scanning distance or about 2" away (compared to iPhone 12 or my Android phone), it is blurry and cannot be decoded by the 14Pro camera.


To get the barcode in focus, the phone needs to be about 5-6" away, but at that distance some of the high density codes (QR Code and Datamatrix) cannot be decoded as they are too far.

iPhone 14 Pro, iOS 16

Posted on Nov 15, 2022 4:45 PM

Reply
42 replies

Nov 17, 2022 2:53 PM in response to brocklame

Hello brocklame,


Is the camera working as expected in the Camera app? If it is, then we would suggest you work through these steps found at If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

If these steps do not resolve the issue, reaching out to the developer may help: How to contact an app developer - Apple Support


Have a good day.



Nov 17, 2022 5:47 PM in response to brocklame

They can be, but the app you are using needs to be updated to be able to do so.


Contact the maker of your third party app and ask them to update their app for newer devices and iOS 16.


At present there are multiple third party apps that can read bar codes and QR codes, including the apps for Amazon and Walmart.


A great demo is the Scandit app, which acts as a showcase for their technology.



Jan 1, 2023 6:52 AM in response to boomchikapowow

Because the camera system on the iPhone 14 has a longer minimum focus distance than on past iPhones.


To take close up photos you need to have a 14 Pro/Pro Max and use Macro mode.


Take macro photos and videos with your iPhone camera - Apple Support


Many third-party apps do not support Macro mode, so you may need to use Camera to take the photo.

Jan 22, 2023 7:02 PM in response to voytec17

There's nothing to fix.


The ID verification programs you mention either need to be reworked to support macro mode like Apple's Camera app or they need to be able to deal with a smaller apparent ID area in a photo from further away.


The camera system has a longer minimum focus distance, that's a physical parameter of the larger sensor used in the iPhone 14.

Mar 2, 2023 2:46 AM in response to Dogcow-Moof

Here is a sample image taken with Code Reader that shows you the size of the QR code as it begins to focus on it and it is then interpreted and opened in Safari.


I've whited out most of the photo as this isn't intended to be an ad for the product, just to show how far away from the QR code you should be; the actual size of the QR code on the package (not including the white box around it) is approximately 5/8" square.


Camera blurry

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