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brocklame Author

Level 1

16 points

My iPhone's camera is not working correctly and it looks blurred

I have a 14Pro with iOS 6.1.1 and every 3rd party app I have for scanning barcodes (including Amazon Shopping app) is having issues with focus/zoom view.

When the barcode is in the optimal scanning distance or about 2" away (compared to iPhone 12 or my Android phone), it is blurry and cannot be decoded by the 14Pro camera.

To get the barcode in focus, the phone needs to be about 5-6" away, but at that distance some of the high density codes (QR Code and Datamatrix) cannot be decoded as they are too far.

[Re-titled by Moderator]

iPhone 14 Pro, iOS 16

Posted on Nov 15, 2022 4:45 PM

Top-ranking reply

vojtechk

Level 1

14 points

Posted on Nov 16, 2023 3:52 AM

Sorry Dogcow-Moof, you are in the wrong. If Apple introduced feature, that 3rd party developers need to implement switching to macro camera (and did not tell them), then this is epic fail from their side. 15 pro has is as well.

Try Revolut app and try to add a card using camera. You will not be able to, because this app forces you to fill the rectangle with the card and therefore dictates you how far away you should be. The same issue is with any app where you need to provide your ID card to verify identity. And please, dont tell me to contact Revolut myself to fix it. We pay to apple premium because "it just works". However, in this case it clearly does not.

So no thanks, your advices to be more far away from code are completely useless and the issue is major problem that Apple completely underestimated and you are bagatelising it all over again.

My previous SE 2020 (budget product line) works flawlessly, I regret upgrading to this "flagship".

I am attaching screenshot from forti client two factor authenticator. Even their devs are more aware of this issue than you are. So can you please get there any Apple representative to finally take a look at this?

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50 replies

Dogcow-Moof

Level 8

36,623 points

Nov 19, 2023 4:02 PM in response to vojtechk

If the Revolut app "forces" you to fill a rectangle with a card and you cannot, that is up to the app developer to fix.

For example, you don't need to fill the marked area with a card for Wallet to add it to Apple Pay.

Only Revolut can fix their app if it works as you describe.

It is the responsibility of third-party app developers to make their apps function properly with Apple products.

https://www.revolut.com/en-US/contact-us/

pflarini

Level 1

24 points

Mar 1, 2023 1:00 PM in response to Dogcow-Moof

Nothing to worry. There is a simple solution for that: ALL millions developers over the world just need to update their apps....

venimus

Level 1

8 points

Nov 16, 2023 12:13 PM in response to vojtechk

In fact, the built-in QR scanner (accessible from the clock dropdown) is not switching to Macro, neither allow zoom-in or implement any of the Apple's own suggestions

Dec 31, 2022 11:02 PM in response to Dogcow-Moof

Hi there, it seems to affect all 3rd party apps. Google lens, whatsapp, telegram.. to name a few. ios 16.2 did not help with this issue.

Dogcow-Moof

Level 8

36,623 points

Dec 31, 2022 11:29 PM in response to boomchikapowow

In what way?

As I mentioned, most every third party app that reads bar codes or QR codes has no issues if you move a little farther away from it.

Jan 1, 2023 1:23 AM in response to Dogcow-Moof

However, am agreement that at a distance, photos and videos are fine. My doubts are why the phone would be blurry at closed up. My iphone 11 has no issues with this