My iPhone's camera is not working correctly and it looks blurred

I have a 14Pro with iOS 6.1.1 and every 3rd party app I have for scanning barcodes (including Amazon Shopping app) is having issues with focus/zoom view.


When the barcode is in the optimal scanning distance or about 2" away (compared to iPhone 12 or my Android phone), it is blurry and cannot be decoded by the 14Pro camera.


To get the barcode in focus, the phone needs to be about 5-6" away, but at that distance some of the high density codes (QR Code and Datamatrix) cannot be decoded as they are too far.


[Re-titled by Moderator]

iPhone 14 Pro, iOS 16

Posted on Nov 15, 2022 4:45 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2023 6:52 AM

Because the camera system on the iPhone 14 has a longer minimum focus distance than on past iPhones.


To take close up photos you need to have a 14 Pro/Pro Max and use Macro mode.


Take macro photos and videos with your iPhone camera - Apple Support


Many third-party apps do not support Macro mode, so you may need to use Camera to take the photo.

50 replies

Mar 2, 2023 2:46 AM in response to Dogcow-Moof

Here is a sample image taken with Code Reader that shows you the size of the QR code as it begins to focus on it and it is then interpreted and opened in Safari.


I've whited out most of the photo as this isn't intended to be an ad for the product, just to show how far away from the QR code you should be; the actual size of the QR code on the package (not including the white box around it) is approximately 5/8" square.


Apr 25, 2023 8:22 AM in response to brocklame

So I wonder if apple is aware of this problem, clearly many people are commenting on this issue.


i was photographing a wedding and the guests wanted my contact info. I had them scan a digital business card. In one group of people all of phones read the QRL code, except one person.


They had a brand new iPhone 14!!!


Come on Apple ! At this point my upgrade from 12 pro to 14pro, not worth it.


Jul 18, 2023 8:25 AM in response to Dogcow-Moof

Let's see, Asset Tigers labels (over 1000) barcodes previously could be scanned with all of our company phones (iPhone 11 and Android) late last year. Some have received upgraded iPhone 14 Pro Max and cannot scan using the same Asset Tiger application. Also, others have repeatedly reported that they are having scanning issues with the iPhone 14 Pro Max scanning barcodes, and your only response is that we are doing it wrong or that the app we are using is the problem. If you have no issues, let an Apple expert address these issues for the rest of us, and don't speak for Apple.

Nov 19, 2023 4:02 PM in response to vojtechk

If the Revolut app "forces" you to fill a rectangle with a card and you cannot, that is up to the app developer to fix.


For example, you don't need to fill the marked area with a card for Wallet to add it to Apple Pay.


Only Revolut can fix their app if it works as you describe.


It is the responsibility of third-party app developers to make their apps function properly with Apple products.


https://www.revolut.com/en-US/contact-us/

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My iPhone's camera is not working correctly and it looks blurred

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