AirPods Pro 2 engraving not showing on screen

Try resetting it, unpair from your phone and Find My. And reconnect it again. I had to do this multiple times. I know how frustrating it is.

If the engraving you added during customization isn't showing up on the screen, there are a few things you can try:

1. Double-check that the engraving was added correctly during the customization process. If you made a mistake or forgot to add the engraving, it won't appear on the screen.
2. Make sure that you're using a device that is compatible with the AirPods Pro 2. The engraving may not show up if you're using a device that isn't compatible with the AirPods Pro 2.
3. Try resetting your AirPods Pro 2 and then attempt to customize them again. To reset them, put them back in their charging case, press and hold the button on the back of the case until the LED light flashes amber, and then release the button.

If none of these steps work, you may want to contact Apple support for further assistance.

I’ve had the same issue . When i bought them . After approximately 2 months of having them it still doesn’t show the engraving while i connect my airpods pro 2 to my iPhone 14 pro and updated to iOS 16.4.1(a) . I’ve contacted apple customer service twice meanwhile they just say we have risen the issue and it will be solved as soon as possible and says that it’ll be solved in ios 17 update but it just really annoying at this point and im fed up

Unpair the AirPods Pro 2nd Gen's from your device (iPhone / iPad) and pair them again.

That solved the issue for me (case initials appeared on my phone but not iPad).

Unpair the AirPods Pro 2nd Gen's from your device (iPhone / iPad) and pair them again.

That solved the issue for me (case initials appeared on my phone but not iPad).

Try to unpair the AirPods for a while then restart your phone, after some minutes try to connect your AirPods to your phone again.

[Link Edited by Moderator]

i had same issue…..so for this problem remove ankther air pods from find my phone and again connect your air pods and your issue will be solved

i had same issue…..so for this problem remove ankther air pods from find my phone and again connect your air pods and your issue will be solved

Hi,

Yes it works with 17.1 public release.

I would do a hard reset and leave them away from your iPhone before trying it again. I know I had to keep resetting them multiple times.

I just received and set up my brand new pair of AirPods Pro2 with the engraving. And the engraving is NOT showing up on the screen for me either.

I guess I'll wait for iOS 16.4. 🤞

I only have an iPhone 13 Pro Max, I certainly hope the iOS update fix works on my old iPhone.

You should follow the steps here exactly How to reset your AirPods and AirPods Pro - Apple Support

As long as both devices are up to date the reset should work. Did you actually reset the AirPods at the store or was it only a forget the device?

Noting all the issues highlighted in this thread, I would point out it is not a universal issue. The engraving does appear on the pop out on both my iPhone 13 Pro [16.3.1] and my 2022 iPad Pro [16.3.1].

Apparently, the problem is not universal although I did have to re-pair my AirPods once for the engraving to appear on the iPad. It always worked on the iPhone.

Have the same issue: I got mine around October at Apple Store Fifth Avenue, which does the engraving in store. I talked to someone at another store about it, they said they could create an appointment with a technician at Apple Store Fifth Avenue. I didn’t schedule an appointment, but I will soon. Hopefully it will be fixed soon.