AirPods Pro 2 engraving not showing on screen

I tried multiple (more than 10) times hard reset with the case button, unpair from my phone, unpair from find my. I am on IOS 17.1 and 6a305. Nothing works.

I did it many times. but it still not showing. My airpods arrived 2 days before its scheduled delivery date. It should be delivered today. Is this kinda needs to have software activated for the image/initials to pop-up?

I still have the same problem with my 2nd replaced AirPods Pro 2.

god knows what Apple is doing with the product and there support service is pathetic.

Each time I asked them to recheck the product before they ship, but I got the replacement with the same issue.

any help to fix this without Apple support will be really appreciated!!!!

Just received my AirPods Pro 2 today and engraving does not show on popout in my iPhone 14 pro with ios 16.4…

tried reconnecting then like 5 times and restarting my iPhone several times

no luck

@apple if you see this please help

[Edited by Moderator]

Hopefully that's the solution we're all be waiting for! Even if the engraving on popout sounds like a minor detail to some people and has nothing to do with the performance, I had my airpods engraved for a reason and it's frustrating that mine doesn't show as it should be when other people can enjoy theirs without problem.

I see. It didn't work for me too. After seeing others successful with the reset, I have since tried that method multiple times (not just forget device, but actual reset). At this point I'm afraid I'll break my AirPods 😭

oh no do not do that😱, the engraving on the box is still worth it and you are not the only one! Keep hoping for a new update and i keep this forum in mind also if someone else who has the same problem comes with a solution that will really do the trick! In the meanwhile enjoy your airpods!

No no no I mean I'm afraid I'll accidentally break it from disconnecting and resetting it too many times 😭 But I will stop doing that for now and wait for updates. If you eventually solved yours do let us know! Looking forward to more good news on here.

I have the same model as yours, A2698 version 5B58 (case 51.11.1). And I'm using iPhone 11 (ios updated to 16.4). At first I suspected my phone model being old but I've seen comments on youtube saying theirs worked with engraving... so maybe it is the model of the airpods that is problematic like you said.

Following the release of iOS 16.4.1 to the public on Monday, Apple is now rolling out a firmware update for the second- and third-generation AirPods, AirPods Pro, and AirPods Max. Today’s updates follow firmware updates that were released for the AirPods family in January.

I found this on the internet, is it possible when you have bought the airpods in march( like me) the firmware update is yet to come for the airpods family march after the update for the february family???

This cannot be true, even in the Apple Store it showing the engraving on the AirPod and also in the iPhone, and why would it work correctly for some but not all? Apple is really dropping the ball here

I see. I think i need to trust that statement. I wonder why some of the agent on support didn’t know that this feature existed on the product. They made some report unsolved. I hope it will fix soon. That feature also the reason why i preferred to purchased my APP 2 from apple store online even i need to wait a couple of days to received it rather than buying on physical store.😔😔

I am having the same issue. Saved up for ages to get these and finally with B’day money combined got them, however engraving not appearing. Called Customer Service but they could not and did not help at all. I have tried removing them, re-pairing, forgetting, checked iPhone cloud backup is on etc, tried everything lots of times but no success. Very disappointed. Should I return these, is it faulty AirPods or software? I am guessing not everyone is affected.

Hi Mark. no I didn't cause by removing it from Find My, it will automatically forget it from your bluetooth setting too.

My airpods pro 2 never shows up on Find My on my iphone 7+, but recently after upgrading to iphone 14, it always shows up.

I have got the same problem, just bought airpod pro 2 and connected with my iph 11 pro max. Try to restart and unpair even update to the latest sofware and the engraving still not showing in my phone. Is there any solution to this?