I use Iphone 13 pro and from past 1 month my face id wasn’t working properly, sometimes my phone use to unlock but sometimes it didn’t. And when I reset my face id and try to make a new face id I can’t register my face id It keeps on saying move your phone little lower and no matter how much I put my phone lower it doesn’t works
[Re-Titled by Moderator]
iPhone 13 Pro, iOS 16
Hello sabin260,
Thanks for choosing the Apple Support Communities. We see Face ID isn't working on your iPhone. We suggest following these steps to try and resolve the issue.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
"Check for updates
Update your iPhone or iPad to the latest version of iOS or iPadOS. And make sure that your iPhone or iPad model supports Face ID.
Check your Face ID settings
To check your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is set up and that the features you're trying to use Face ID with are turned on.
Check that nothing is covering the TrueDepth camera
Remove anything that might be covering the TrueDepth camera like dirt, a case, or a screen protector.
If you're using an iPad in landscape orientation, make sure that your finger or palm isn't covering the TrueDepth camera. If it is, an alert might appear at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.
Make sure that your face isn't blocked
Make sure that your eyes, nose, and mouth are fully visible to the TrueDepth camera. By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure that your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone might not unlock.
Face ID works with many sunglasses, though Face ID with a mask isn't designed to work with sunglasses. If you're wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.
* You can use Face ID with a mask on iPhone 12 and later using iOS 15.4 and later.
Make sure that you're facing the TrueDepth camera
Face ID works on iPhone only when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.
The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.
Restart your device
Restart your iPhone or iPad and enter your passcode. Then try using Face ID again.
Add an alternate appearance
For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you.
To set up an alternate appearance:
Reset Face ID
If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.
Get service
If you still can't enroll your face, contact Apple Support.
Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin."
We hope this helps.
Cheers!
I’d been trying this for weeks, finally JUST tapped the camera lightly and it set right up. Thanks !
Couple firm slaps on front camera array with lower palm solved the issue for me on iPhone 13 Pro Max.
Honestly, try this. Remove phone from case. Hold face down by the base of the phone, now clap the front camera into the palm of your other hand. Not too hard, but not too gentle.
tap top of screen works!!!
tap island at top medium firm with base of hand
I ran into the same problem. Could not get face ID to work again. I called Apple Support and they had no real answers other than to update from 6.2 to 6.3 software. That worked beautifully. So if you’re on 6.2 or maybe lower and it’s not working update your software to iOS 6.3..
I just tried this thinking it wouldn’t work and it did!! Thank you been trying to make a new Face ID all day!! And turning the phone off and on didn’t work but giving it a tap to the palm did! Whoohoo
Face Id stopped working for me completely after tapping was working for a while. I went to Apple Store, they did diagnostics and said everything was alright regarding hardware :) Of course. They advised to completely erase my iPhone and set it up as a new one. Like delete everything I have and rebuild everything from scratch. No guarantees though it would fix the issue. But just buy iCloud plan to ease the pain to restore whatever might be restored with no guarantees to fix the core issue. Pathetic!
jokka31 wrote:
For some reason knocking the phone on the front camera area on my palm wakes it up then works for a day or so then stops then i just knock it again and it works and so the cycle goes
If that works then you have an intermittent hardware problem , If not then its a permanent hardware problem.
Having a non-Apple shop change battery or screen will permanently disable Face ID
Updates can bring on hardware failures that were ready to fail, especially on X, XR or XS models .
No compensation for fails during an update out of warranty.
Unbelievably I rebooted the phone then smacked the top left side of the screen (where the camera that faces me is located) against the palm of my hand. Then I went to Face ID & Passcodes in Settings and toggled Password Autofill on and I was able to reset my Face ID moving the phone whilst it captured all the angles of my face! Eureka amazed that a few taps did the trick!!
I mean I can’t believe it. After trying everything else literally.. I slapped it on its front camera and it worked.
I find adjusting the distance between the phone and your face helps with this. Occasionally " the good ol' fashion" restating your phone can also help with this issue.
Take a selfie in *Portrait* mode. Then try Face ID setup again.
So the fix is to gently smack your front camera. I thought the other posts were a joke but it works
For some reason knocking my phone like a slap worked as well. Just did it a few times until the ‘move iPhone lower’ disappeared and then it recognised my face… weird!
Face ID - Move your iPhone a little lower
