Face ID - Move your iPhone a little lower

Well, it only worked for awhile. I kept repeating the process which was successful but only for a short time. It really messed up my access to Last Pass and many other apps. I think I bruised my palm from slapping the phone repeatedly, but there was some satisfaction in that. I’m still looking for a permanent solution.

Absolutely crazy. After 5-8 tries I looked online I found this. What? Slap my phone? Ok I tried. I was amazed it went right into scan mode. If there was a way to create an update to screw up the iPhone 13 Apple found them all.

THANK YOU to which ever of you found this weird solution

Face Id stopped working for me completely after tapping was working for a while. I went to Apple Store, they did diagnostics and said everything was alright regarding hardware :) Of course. They advised to completely erase my iPhone and set it up as a new one. Like delete everything I have and rebuild everything from scratch. No guarantees though it would fix the issue. But just buy iCloud plan to ease the pain to restore whatever might be restored with no guarantees to fix the core issue. Pathetic!

I went through the diagnostic gauntlet. At the Apple the technician determined it was a faulty or malfunctioning true depth camera that creates the Facial ID. Many possible causes. They’d gladly repair it for a few hundred bucks. Fortunately I had device protection at Verizon and switched out my malfunctioning 13 max pro at no cost except for the monthly fee for the protection plan. New phone works great…. For now.

I have reset mine several times always having to smack my phone to even get it started. It lasts about an hour then stops. Talked to Apple twice and took it to local tech support. The diagnostic program could not find anything wrong with the phone or hardware and said it can't be a software problem because it doesn't use a software app. I think it's strange that so many people are having this problem starting around the same time after an update. My phone is just out of warranty and I'm sure I'm either going to have to pay for repair or they're going to suggest I buy a new phone. I'm not spending $1000 just to get facial recognition. Apple can kiss my ***. I'm tired of their **** products.

I go to Genius Bar they replace all the camera (was covered until 25sept!) if not covered they charge about 300€ for the fix …still better than buy a new phone.

at first diag Face ID was working…. I tap a litle the phone in my hand… was not working again, make a second diag that report problem on Face ID =go repair=)

This solves it for me. Maybe it's the accelerometer? When I see the "move phone lower" message, I whack the edge of the phone on the soft part of my hand twice, and then it allows me to scan my face. I have to do it for every new scan, even in immediate succession (I have scanned 4 different pairs of glasses).

FaceId never or hardly works on 13 pro deleted faceId now it doesnt register anyface saying my face is out of window the registering process doesnt work.Ios updated also hard reset done which helped to register yesterday then back to same today.Is apple people read this?any software fix?

THANK YOU

I wasn't even believing it it seems stupid but after reading other comments it seems possible. So I give it a try and..... MAN IT'S WORKING again as a charm !! unbelievable !! thank you so much you save my day everyone

I know this is late but it might help others. I saw another solution on another page that helped me— I removed my case (and it says your screen protector too) and wipe your camera front with a clean microfiber cloth.

It’s the depth receptors that aren’t registering and may be blocked by dirt or dust. And just like that, I could reset my Face ID! Spanking my phone didn’t work for me.

Not only did this not work, while my screen protector was sitting on my side table my cat jumped up on the table and sat on it. Now my phone has squiggly cat fur lines all over it. Lol. But thanks for the suggestion just the same.

I believe there is no long-term fix other than getting a new phone and since mine is no longer under warranty I'm not giving Apple the satisfaction of taking another $1000 from me. I can definitely live without facial recognition.

jokka31 wrote:

For some reason knocking the phone on the front camera area on my palm wakes it up then works for a day or so then stops then i just knock it again and it works and so the cycle goes

If that works then you have an intermittent hardware problem , If not then its a permanent hardware problem.

Having a non-Apple shop change battery or screen will permanently disable Face ID

Updates can bring on hardware failures that were ready to fail, especially on X, XR or XS models .

No compensation for fails during an update out of warranty.

Had this issue for months. Tried the slapping thing with no joy. Read this comment and decided to try again with the phone out of it's case. Now it works. Honestly can't believe it. Bloomin' brilliant. I was genuinely going to buy the new 15 pro max if I couldn't fix it. Now I'll just wait for the 16.

Thank you, you legend

I had the same problem on the 13 mini. The slapping trick worked for me but only temporarily. Turns out it's a hardware malfunction, thankfully it was still in warranty and I got my front camera changed for free. So if you have this problem take it to the repair shop!

I have an iPhone 13 Pro with iOS 17.0.3 and tried the factory reset but unsuccessfully. Sometimes I need to slap the screen in front of the trupe depth sensors to get Face ID to work. I don't know if it's a software or hardware related bug, maybe Apple should look at this more carefully since happens a lot with the 13 Pro's.