I use Iphone 13 pro and from past 1 month my face id wasn’t working properly, sometimes my phone use to unlock but sometimes it didn’t. And when I reset my face id and try to make a new face id I can’t register my face id It keeps on saying move your phone little lower and no matter how much I put my phone lower it doesn’t works
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iPhone 13 Pro, iOS 16
Hello sabin260,
Thanks for choosing the Apple Support Communities. We see Face ID isn't working on your iPhone. We suggest following these steps to try and resolve the issue.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
"Check for updates
Update your iPhone or iPad to the latest version of iOS or iPadOS. And make sure that your iPhone or iPad model supports Face ID.
Check your Face ID settings
To check your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is set up and that the features you're trying to use Face ID with are turned on.
Check that nothing is covering the TrueDepth camera
Remove anything that might be covering the TrueDepth camera like dirt, a case, or a screen protector.
If you're using an iPad in landscape orientation, make sure that your finger or palm isn't covering the TrueDepth camera. If it is, an alert might appear at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.
Make sure that your face isn't blocked
Make sure that your eyes, nose, and mouth are fully visible to the TrueDepth camera. By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure that your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone might not unlock.
Face ID works with many sunglasses, though Face ID with a mask isn't designed to work with sunglasses. If you're wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.
* You can use Face ID with a mask on iPhone 12 and later using iOS 15.4 and later.
Make sure that you're facing the TrueDepth camera
Face ID works on iPhone only when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.
The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.
Restart your device
Restart your iPhone or iPad and enter your passcode. Then try using Face ID again.
Add an alternate appearance
For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you.
To set up an alternate appearance:
Reset Face ID
If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.
Get service
If you still can't enroll your face, contact Apple Support.
Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin."
We hope this helps.
Cheers!
Lo and behold hitting the phone makes it work again.
I went to the Apple Store and was told my camera sensor broken. They tried to charge me $250.
I did the same trick but it lasted an hour and still not working
UPDATE: The issue magically resolved itself. One day I just opened my phone and decided to try the Face ID and as mysteriously as the problem came, it left the exact same way. My phone now works as though nothing ever happened. I know this isn't helpful but I think it would at least be hopeful. Good luck to those experiencing the issue.
This is hilarious! And it worked!!! I was struggling for days to figure this out and after reading your comment I smacked it on my leg and it worked! That’s a low tech, fabulous fix and thank you for sharing!
Im another person that shortly after 16.3.1 Face ID stopped working. I removed the screen protector and it briefly worked again….. then it stopped again. I tried the slapping and sure enough… back to working again. Crazy!!
I’ve gotten the same issue on my 13 pro max recently too. I got it when i was on 16.3 I think it’s a hardware issue withy the 13s that the software created but i’m not sure why this is happening. Either there is an issue with the dot projector or the camera etc
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I went to Apple store, they ran diagnostics on my iPhone 13 Pro Max. Could not find any issues with hardware. Nevertheless, slapping my iPhone from time to time IS the only remedy that fixes Face ID functionality. Absolutely crazy!
Y’all!! I’ve been googling all day on how to reset my Face ID after issues started yesterday and NOTHING helped. I finally stumbled upon this thread, and of all things that would fix my Face ID issue but a few slaps on my palm! It took me back to slapping the fat back tv days 🤣🤣, but it did the job! I took off my good screen protector as a last ditch effort 🥴. Let’s hope I can get it back on with no more cracks! Thanks to everyone who suggested and tried and replied back! ❤️
I have reset mine several times always having to smack my phone to even get it started. It lasts about an hour then stops. Talked to Apple twice and took it to local tech support. The diagnostic program could not find anything wrong with the phone or hardware and said it can't be a software problem because it doesn't use a software app. I think it's strange that so many people are having this problem starting around the same time after an update. My phone is just out of warranty and I'm sure I'm either going to have to pay for repair or they're going to suggest I buy a new phone. I'm not spending $1000 just to get facial recognition. Apple can kiss my ***. I'm tired of their **** products.
I have an iPhone 13 Pro with iOS 17.0.3 and tried the factory reset but unsuccessfully. Sometimes I need to slap the screen in front of the trupe depth sensors to get Face ID to work. I don't know if it's a software or hardware related bug, maybe Apple should look at this more carefully since happens a lot with the 13 Pro's.
Are you actually kidding me Apple!!
So, ive done everything possible to try and get my Face ID to work again.
Reset it numerous times etc, even factory reset it and transferred to an old iPhone etc etc blah blah blah... then i read this thread about tapping the phone and Boooom it worked again!!
Could have saved myself loads of hassle if i just thrown it across the room it may have worked again!!
iPhone 13, 17.3.1: giving it a light knock on the table made it first worse in that it said it "wasn't ready", then knocked it again, AND IT WORKED!! :), can't really believe it, like an old cathode ray TV!, this cannot be right.
I absolutely cannot believe that this incredibly advanced, profoundly expensive piece of technology was fixed with percussive maintenance. I used to smack start motors with a rubber mallet when they got stuck in a dead spot. I used to smack a chisel into bolt heads when they rounded.
I cannot believe I just smacked my iphone to make its face id work. wild.
I have done every single thing on this list and nothing has fixed my issue. Is there another step I can take?
I also have done every single thing multiple times and still doesn’t work. Btw you can’t set up alternate Face ID once you reset Face ID.
it just keeps saying lower phone.
Face ID - Move your iPhone a little lower
