Face ID - Move your iPhone a little lower

I went to the Apple Store and was told my camera sensor broken. They tried to charge me $250.

I did the same trick but it lasted an hour and still not working

UPDATE: The issue magically resolved itself. One day I just opened my phone and decided to try the Face ID and as mysteriously as the problem came, it left the exact same way. My phone now works as though nothing ever happened. I know this isn't helpful but I think it would at least be hopeful. Good luck to those experiencing the issue.

This is hilarious! And it worked!!! I was struggling for days to figure this out and after reading your comment I smacked it on my leg and it worked! That’s a low tech, fabulous fix and thank you for sharing!

Im another person that shortly after 16.3.1 Face ID stopped working. I removed the screen protector and it briefly worked again….. then it stopped again. I tried the slapping and sure enough… back to working again. Crazy!!

I’ve gotten the same issue on my 13 pro max recently too. I got it when i was on 16.3 I think it’s a hardware issue withy the 13s that the software created but i’m not sure why this is happening. Either there is an issue with the dot projector or the camera etc

[Edited by Moderator]

I went to Apple store, they ran diagnostics on my iPhone 13 Pro Max. Could not find any issues with hardware. Nevertheless, slapping my iPhone from time to time IS the only remedy that fixes Face ID functionality. Absolutely crazy!

Y’all!! I’ve been googling all day on how to reset my Face ID after issues started yesterday and NOTHING helped. I finally stumbled upon this thread, and of all things that would fix my Face ID issue but a few slaps on my palm! It took me back to slapping the fat back tv days 🤣🤣, but it did the job! I took off my good screen protector as a last ditch effort 🥴. Let’s hope I can get it back on with no more cracks! Thanks to everyone who suggested and tried and replied back! ❤️

I have reset mine several times always having to smack my phone to even get it started. It lasts about an hour then stops. Talked to Apple twice and took it to local tech support. The diagnostic program could not find anything wrong with the phone or hardware and said it can't be a software problem because it doesn't use a software app. I think it's strange that so many people are having this problem starting around the same time after an update. My phone is just out of warranty and I'm sure I'm either going to have to pay for repair or they're going to suggest I buy a new phone. I'm not spending $1000 just to get facial recognition. Apple can kiss my ***. I'm tired of their **** products.

I have an iPhone 13 Pro with iOS 17.0.3 and tried the factory reset but unsuccessfully. Sometimes I need to slap the screen in front of the trupe depth sensors to get Face ID to work. I don't know if it's a software or hardware related bug, maybe Apple should look at this more carefully since happens a lot with the 13 Pro's.

Are you actually kidding me Apple!!

So, ive done everything possible to try and get my Face ID to work again.

Reset it numerous times etc, even factory reset it and transferred to an old iPhone etc etc blah blah blah... then i read this thread about tapping the phone and Boooom it worked again!!

Could have saved myself loads of hassle if i just thrown it across the room it may have worked again!!

iPhone 13, 17.3.1: giving it a light knock on the table made it first worse in that it said it "wasn't ready", then knocked it again, AND IT WORKED!! :), can't really believe it, like an old cathode ray TV!, this cannot be right.

I absolutely cannot believe that this incredibly advanced, profoundly expensive piece of technology was fixed with percussive maintenance. I used to smack start motors with a rubber mallet when they got stuck in a dead spot. I used to smack a chisel into bolt heads when they rounded.

I cannot believe I just smacked my iphone to make its face id work. wild.

I have done every single thing on this list and nothing has fixed my issue. Is there another step I can take?

I also have done every single thing multiple times and still doesn’t work. Btw you can’t set up alternate Face ID once you reset Face ID.

it just keeps saying lower phone.

I’m having this same issue out of the blue. I’ve been told to take it to an Apple store but the nearest one is an hour away. This is ridiculous.