Apple Home Invites Not Being Received

I just reset our Apple Homepods but when I go to invite the rest of my family they do not receive the invitations? I have updated the software on their phones and everyone is running the latest iOS versions. I have cancelled the invitation and tried reinviting them and still they receive nothing. What can I do to fix this? Why do they not give the option to send invitations by iMessage or email?

Posted on Dec 6, 2022 2:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2023 2:22 AM

Apparently this procedure posted on Reddit solved the problem!!!

Putting it here in case this may be useful for others too.

I did it the RESET only on my wife iPhone (not mine which is the home owner).

Before this, I also "removed" the home app from my wife phone and re-installed it back.

Then applied the profile reset below.

After some minutes of waiting, the invitation was received and she was able to join the home again.


download and launch the HomeKit reset profile Safari on both mobile devices (looks like they change the link periodically, so be advised link may be dated): http://appldnld.apple.com/iOSProfiles/HomeKitReset.mobileconfig (note: you can try first on just the one device and avoid full reset, but I was forced to do both devices)
install the profile on both devices then go to settings to install the profile per these instructions: Install a configuration profile on your iPhone or iPad - Apple Support
restart both devices (may be optional, but doesn’t hurt)
go to settings and scroll down. You should now see a “Home” icon to open then select to “Reset Configuration.” WARNING: this wipes out all your HomeKit accessories and settings. You will need to start over.
open HomeKit app on both devices. They said to leave app open for 10 minutes, but mine reset in a minute. This should force reset your configuration keys.
to test, I added a single HomePod mini to a new Home and then invited spouse. She accepted easy breezy.
It took over a month to get through support to this solution. Hope it saves someone some time and frustration. Good luck!


Credits to:

https://www.reddit.com/r/apple/comments/xwwv3b/apple_homekit_invitations_not_working_solution/



133 replies

Mar 14, 2023 7:03 PM in response to JR26Y-town

This is what worked for me:


Make sure (iPhone A) and (iPhone B) are on the same WiFi network and the same iOS.


Within the Home app, completely remove existing home settings from (iPhone B) like the screen grabs above. The welcome screen will appear to set up a new home. Do not tap continue.

Next on (iPhone A), in home settings, change the name of your home. Example: HouseofWood to Woodhouse.

Now invite (iPhone B).

(iPhone B) should still be on the welcome screen and a pop up should appear asking if you would like to join "Woodhouse".


Hope that helps.

Aug 7, 2023 1:52 PM in response to Cascada

Strange thing happened. I tried all the steps in the discussion but nothing happened. Oddly, I was going through my wife's phone when I noticed that in family sharing, I was being shown just with my email and not by my name. Upon checking, she just had my phone number in her contacts and not my email address which is my actual appleId. Once I added my appleid (email) to her contacts under my name, my name showed up in her family sharing settings and in a few mins when I deleted the Home invitation and resent her, it popped up instantly. Once I accepted from her phone, it took a few mins but everything started working. Not sure if it had anything to do with the actual solution but at least now it's working for me.

Mar 5, 2023 5:56 PM in response to Cascada

I had the same problem and here is how I fixed it.


On your iPhone or iPad open the HomeKit app, tap the more button then select Home Settings. Scroll to the bottom of the screen and select Remove Home.


Once you have removed the Home delete the app from your device and the device of the second user being invited. Power off and back on both devices then reinstall the HomeKit app on both.


You will now need to setup your home and add all your accessories to your home again.


Now you should be able to invite the second user again.

Feb 5, 2023 6:48 PM in response to MBK45

You will need to wait for the Home Architecture feature to resume via a future software update. It was released but paused. Some might have installed it while other family members missed out. This is causing some users not to be able to control home or complete the invites. We don’t know when Apple will resume this. See: Upgrade to the new Home architecture - Apple Support


Mar 5, 2023 12:15 PM in response to Debaser1000

So to be sure,

You followed the install, delete, restart on all /accounts if not each device of that "profile apple" link above and then made sure all your parties have iCloud and the sub Home tab "ON" (on all their devices) before trying to share? You then checked on all their devices for the invite (as it seems to only arrive on one, not all of their devices)? They are using only one iCloud account (separate from yours) and you are messaging that email account when inviting them? Are you family sharing? - That may be the difference between you and my set-up. I am family sharing with them prior. Also wait/give a few min between steps cannot hurt, make sure all devices are updated to latest operating systems and make sure the devices do not have Do not disturb ON or notifications turn OFF.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Home Invites Not Being Received

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.