Airpods Pro 2nd gen case battery drain

Hello everyone, I have recently got AirPods pro 2nd generation and I believe I am experiencing case battery drain issues to some extent. I used the AirPods without ANC and listened to music for 2 hours and realized that the case dropped from 85% to 72% to charge the AirPods from 95% to 100%. With this pace, I can never reach the advertised 30 hours of play time even without ANC. Interestingly, it seems like the case is not losing much battery when it is in idle mode, so not being used. Is this normal behavior or do you think there is smt wrong with my AirPods?

Posted on Dec 12, 2022 2:59 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2023 10:35 PM

So I finally did the following which seems to have stopped the battery drain and resolved the play sound case issue.


1) Forget AirPod pro 2 from iPhone Bluetooth

2) Reset AirPod Pro 2 by pressing button on case until the case light turns orange then white

3) reset network settings on iPhone

4) repair the AirPod Pro 2 to the iPhone.


Now the battery drain has stopped, find my works, and play sound on case works.


It’s definitely a software bug. But hopefully this will work for you.

207 replies

Dec 14, 2022 5:34 AM in response to ipekss

ipekss Said:

“Thank you so much for your quick reply with the clear tip. It seems that I have a lot of files on iCloud, in Pages, Photos, Files . . . It may need two hard drives I guess. I will check all files and delete those duplicated or no longer useful to reduce space first. Then I’ll try your steps. Best.“

———-


You are welcome.


To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Mar 20, 2023 4:43 PM in response to randyfromwatertown

i’m frustrated since I have taken it to genius bar. they stated my airpods were working fine even though I know there were something wrong. I have expected a fix from apple since it still has some guarantee running on. Therefore, I searched on the internet to find out what i need to turn off in order to remove this bugs. I have done everything starting from turning off the find my.

I would also consider to re-buy it again. do you think it is a good decision?

Mar 20, 2023 5:01 PM in response to randyfromwatertown

Yeah, I was also clueless when genius bar did the hardware checking especially in the battery section and it passed everything!

in my mind, I am also thinking that it could be the hardware faulty that’s why I consider to buy a new pair. Strangely, the rest of apple audio devices has new software but not with airpods pro 2nd gen. I think it was not fair to us who are facing this issue.

Mar 21, 2023 5:49 PM in response to frustratedcstmr

I want to let you know about what I have tested yesterday. so, I have used the airpods and put it back in the case (was at 90%) and it charged until around 81% until my airpods is fully charged. Then in the next 2 hours, the case slowly dropped to 80% and then 79%. The funny thing is now it stay at 79% without any drains. do you think the drop was normal or not?

Mar 21, 2023 8:03 PM in response to frustratedcstmr

I have currently want to try it out again and draining the whole battery in the case until zero so I can charge it from zero to 100 and I will see the result. But I still do not quite understand what the case drained even after both airpods has been fully charged for like 1 hour. sometimes, it starts draining at around 1.5 hours after using and sometimes it does not drain at all

Apr 7, 2023 10:48 PM in response to Mirakuru_effect

Have you tried already? How it goes? I was thinking to do the same and yeah I still think that it’s about pods not the case, main reason is that case try to keep the pods at 100% always , at the begging on pods it was showing charging even at 100% but somehow I fixed that and now it shows green icon when it’s fully charged. I’m gonna test it like you said above gonna put out the pods and leave case alone for awhile, I’ll be back with the answer later on

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpods Pro 2nd gen case battery drain

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.