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Level 1

7 points

Whatsapp message search not working after changing to new iphone

Hello, I recently changed phones and whatsapp search is not working properly, I transfered everything via icloud to my new phones including the chat backups for whatsapp, but when I try to search for a word in general search bar or contact sesrch bar in whatsapp it shows “Preparing Results 0%) and it gets stuck like that for hours, not a single message shows up (even the ones I recieved after the backup) I tried to backup the chat, delete whatsapp, redownload and restore chats 4 times! I tried restarting my phone and connecting to different wifis as well as celluar data. I’m just so lost. I tried everything online that I could find. Does anyone have a solution for this? Please help :(

iPhone 14 Pro, iOS 16

Posted on Dec 27, 2022 3:54 PM

Best reply

Mariutz

Level 1

19 points

Posted on Dec 30, 2022 9:17 AM

In my case, thanks to the procedure explained in that thread, I’ve managed to obtain results when searching text! Finally I got rid of the ‘No results’ message. However it seems that new received messages are only updated in the search engine if I kill and re-open Whatsapp. I mean, I cannot search for a text which has just been received in a chat unless I kill and re-open Whatsapp. Anyone else experiencing this??

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29 replies

Coolestfaun Author

Level 1

7 points

Dec 27, 2022 4:32 PM in response to razmee209

nothing helpful on their support page and they just said “Unfortunately, this issue is out of the scope of support that WhatsApp can provide.” which is probably an automated message.