I have a MacBook Air (M1, 2020), running Monterey 12.6.3. I keep trying to upgrade to Ventura 13.2.1. I agree to the license, but when I enter my password, all the box does is shake. I tried reloading my current operating system from time machine, as well as downloading my operating system from the internet.
[Re-Titled by Moderator]
MacBook Air 11″, macOS 10.14
The shaking password box indicates you are entering a wrong password.
Make sure you are entering the correct password it is asking for. Generally the administrator password for the Mac, not your Apple ID password.
The shaking password box indicates you are entering a wrong password.
Make sure you are entering the correct password it is asking for. Generally the administrator password for the Mac, not your Apple ID password.
The following link from yet another respected Contributor @John Galt may provide a solution to this issue.
That is predicated on the Admin Account Password is correct and the user is Logged into that same Admin Account doing the upGrade Process
Resetting MacBook but can’t accept Terms … - Apple Community
Thank you P. Phillips. I confirmed both those conditions, when I brought the problem to the Apple Help Line. Those were two of the first things we checked, so you were right on the money. Again, thank you.
I plan to call the Apple Help line again next month. Everything indicates I am logging in as the Administrator, I can unlock and set up a different administrator, but nothing seems to work. The last person thought maybe it was a bug in the download itself. I thought I would give it a rest and try again next month. Another suggestion was to totally erase my hard drive and all data on it. Not thrilled about that idea, but maybe.
Welcome though not sure was the final outcome was
purchased brand new or private purchase as used
there is a difference between admin account and Owner account
https://eclecticlight.co/2021/07/18/last-week-on-my-mac-the-perils-of-m1-ownership/
Unknown password for Macbook Air M1
