Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.


Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager. 


If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen. 


I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!


To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.


Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

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Posted on Sep 5, 2023 3:44 PM

Lately my phone also got the display issue( screen turning green and being unresponsive) happening mostly to iPhone 13 series models. I think most of u may already heard about this issue.


Approaching the apple authorised service centre,display replacement is the only solution they provide . If ur device is still under warranty it will be a free of cost repair. But phones which are out of warranty will cost an enormous amount ranging b/w 32 and 35 thousand rupees for the same.


My phone was already out of warranty (4-5) months ,but i still managed to get a free of cost display replacement.


So I'm sharing the process if it may help any



Call apple customer care ASAP.Once u notice the issue.Try troubleshooting steps provided by them.

If not revived ask them to transfer the call to senior team.

Elaborate the issue and answer their questions.

They will register a case regarding the same and case id will be shared to u for the convenience.



Submit the phone in apple authorised service centre for the diagnostic process.

Diagnosing charge - 1850 rs (refund subject to eligibility)

< You need to sign out from iCloud and all ur datas in phone will be lost in this process>


Once you submit the device inform customer care team


Now they will collect the diagnosis report and other infos directly from service centre itself.These will be cross examined by relevant departments.

You will be contacted then to inform exemption availed for ur case.


Similar questions

115 replies

Mar 10, 2024 11:04 PM in response to ng254

Sadly, I was laying down charging my phone. I was on the phone with my mom and then my iPhone started to violently glitch and then turned yellow. Thankfully, I traveled with my watch, but the phone would not allow me to restart it. It actually called the police and I had to communicate to them that my iPhone was glitching and called emergency services. I am out of town and now my iPhone does not work. My iPhone is my hotspot, communication with family and Apple Pay.

Jun 26, 2024 8:32 PM in response to ng254

I changed my screen of iPhone 13pro last year May 2023. It was just completed warranty and it happened just after iOS update. Complaint to apple but after 1 month of follow up they informed that I have to pay for screen replacement and I did it. Yesterday suddenly again screen gone to yellow. It means the new replaced screen from apple is only lasted for a year and of course again warranty period completed now and again I have to pay. Pay the money is on one side but major worry is the TRUST on apple product. Trust on apple is now really on question. Once this yellow screen of death appear suddenly nothing can do and we are totally blind and if away from home, very difficult for any type of communication. Nowadays all data and financial transactions are by using the mobile and we stuck totally on such case. I have iPhones of old models and none of them had such screen problems as on date. So it means apple is compromising with quality on new models and it is very bad.

Jul 30, 2023 4:40 PM in response to ng254

Same thing happened yo me this morning got up to take a shower and when I came back my phone glitched with a yellow screen. It flickered for a couple seconds and it came back to normal so I kept using the home and about 10 mins after it started again and ever since it’s been yellow. I hope it’s a software issue and they can resolve. I can’t see anything on my phone due to it.

Aug 26, 2023 8:47 AM in response to ng254

I have faced a similar issue. However, They are saying software can never affect the hardware and this is a display issue, so unfortunately, I have to bear the repair cost since my phone is not under warranty.


Also, they mentioned that sometimes these hardware issues (which happened due to damage) show up after the updates, which I disagreed with because I know I handled my iPhone very carefully.



Sep 24, 2023 4:56 PM in response to ng254

I started having this issue when the iOS 17 update was released. Then the customer service people don't have an answer but to ask you to have your phone checked by a technician even if it obviously isn't a problem on the fault or maybe a problem they've created strategically to start manifesting after the warranty expires. When they were preparing to release the iPhone 15 series along with the iOS 17 update, this problem started. Maybe I'm the only one thinking that this is a way to force people to upgrade. I've been using Apple for decades now but I guess it's no longer as reliable as it used to be. I don't think this issue is happening to other phone brands. Bad birthday present, Apple.

Sep 28, 2023 11:44 PM in response to ng254

I've been an iPhone user since the iPhone 3 was released and I've never encountered any issues until now. I did the SW update (16.6.1) on my iPhone 13 Pro max 2-3 weeks ago. But after a few days of doing the update, the screen got stuck on a yellow screen. I brought it to the Apple center and they quoted me around Php25,000.00-Php30,000.00 to fix it just because it's already out of warranty. I'm so very disappointed that my phone is damaged because of the iOS update I did which is not my fault. 

Nov 20, 2023 6:54 PM in response to ng254

Similar issue. Went to the service centre yesterday... was told

i) they cannot troubleshoot my phone (open the back) because the screw is rusted

ii) if I still want them to do, I have to pay RM5200 (about USD1000) because the rusted screw


So, Apple, you have fried my iPhone because of your update, and now I have to pay just because you use lousy spare parts? I am very upset with this situation - have been a loyal user for over 10 years. And the first time I need assistance this happens. So disappointed.


Any solution to this without having to pay the hefty fee?

Feb 7, 2024 4:26 PM in response to ng254

Hello Community,

Same problem here.

This just happened on my iphone 13 pro max.

Very disappointed with Apple Mexico, the hotline sent me to a repairer.

The advisor informs me that there will be a cost for the repair.

Iphone purchased in June 2022, not even 2 years old and already "dead".

What is Apple looking for? Concerning myself, I think this will be the last Apple product purchased, tired of paying for products that are becoming more and more "fragile".

Mar 30, 2024 3:40 PM in response to ng254

My husband woke up and his screen was yellow. Tried the fixes on the internet with no luck. Called Apple support who told us to visit our nearest Apple store. At no time did anyone offer a free repair as it was not an Apple issue. My invoice tried to say the screen was black but they corrected. I showed this to the associates who were speechless and could not comment. I will be seeking reimbursement. Spent an entire day on this!

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Yellow Screen of Death iPhone 13 Pro Max

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