Yellow Screen of Death iPhone 13 Pro Max

I do faced the same problem in iPhone 13pro max which just my warranty was expired. After I went into the Apple service center they replaced without any cost. Looks it’s a known hardware issue for most of the iPhone 13pro max

No a friend of mine is a technician and he fixed it on the same date .

it should only take an hour or two . Better to have it repaired from a trustworthy shop. If you know someone personally that would be better.

I had a very similar issue on my iPhone 13 Pro, which was out of the 2 year warranty period. I took it to the Apple Store at MBS Singapore. I had a very good customer service experience there and got my screen replaced for free of cost.!!!

hello Iam also Iphone 13promax user and Iam facing this yellow screen of death issue from 9th July 2023 after updating to ios16.5.1. My phone is diagnosed and it didnt had a single damage as I use phone very carefully . Its seriously heart breaking that we spend huge money for purchasing these phones and the phone doesnt even last long for 2years . Its disgusting as Apple is still not responding and considering as paid service charging Rs33,530 for display replacement . I believe many iphone 13pro/pro max users are affected and request everyone to bring to Apple's notice.

Hi! I also experienced the same issue. Here is the timeline:

27-Sep: I updated my ios from 16 to 17. The update was successful. I was able to use my phone smoothly for around 8 hrs after the update. While I was browsing through my phone, it suddenly started glitching like a few lines then turned light yellow then turned to a solid yellow screen and i can't see anything at all. Tried the resolutions posted like force restart the phone using volume up volume down then long press the power button but no luck. Nada!

Tried calling Apple hotline but no one answered. Last resort was to ask assistance from Apple Chat Support. I was able to talk through a Customer Care Representative, they created a case and schedule an appointment for me to visit the nearest Authorised Apple Service Center.

30-Sep: This was my schedule. Left my device there for checking and further diagnosis. My device is still under warranty btw so there were no consultation charges.

04-Oct: They informed me that my device is ready for pick up. Their resolution was "RESTORATION AND UPDATE OF

LATEST OPERATING SYSTEM. RAN

APPLE DIAGNOSTICS TEST AND

PERFORMED FUNCTIONALITY, NO

ISSUES ENCOUNTERED. DEVICE WAS

OBSERVED FOR FEW DAYS AND DID

NOT EXHIBIT ANY ISSUE. DEVICE IS

GOOD FOR RELEASE"

I was so happy that I got my phone again and I was able to successfully log in to my icloud account.

After like 4 hrs of using my phone (used it from time to time, not 4 hrs straight), tadaaaa! Yellow screen again!

I contacted the Apple Chat support and they offered that I will be getting a call from the Senior Team by 05-Oct.

05-Oct: The Apple Senior Rep called me and we discussed my concern. I requested if screen or unit replacement is possible because there is still a possibility that i will encounter this yellow screen again. What if it is out of warranty already? Clearly this is not the user's fault but Apple itself.

On 06-Oct, I will be visiting again the Service Center and have them check my device AGAIN.

Sigh... this is so inconvenient for apple users! We trusted their brand but what's happening to us these days are so disappointing.

Will reply here once I got updates soon.

This just happened to me out of nowhere with my iPhone 13 Pro! A bright yellow rectangle taking up 98% of my screen. Unbelievable! I hope Apple is able to accommodate a cost waiver. Judging by the amount of replies above, this is clearly a hardware issue on these phones. My phone has zero other damage whatsoever.

SAME!

1st Apple Rep made an appointment and said it could be fixed. Went in to fix the phone and was told it would cost $390 for the screen replacement. That rep said to call Apple and ask for a Payment Waiver because it is A hardware issue clashing with the update.

Called Apple again and 2nd Rep was helpful then transferred me to her supervisor.

Supervisor came on and immediately said "I'm not sure what's going on with your phone but if you have no Apple Care then there's nothing we can do." Then he asked if the screen was damaged. I was clear that the phone was well kept and in a brand new state & it happened while it was Updating to IOS17. He proceeds to say "The updates sometimes reveal existing defects that the phone had prior to the update." So I said "So it's a manufacturer's defect & what you are telling me is that I Purchased a $1000 defective phone that now can't be accessed because of the update from manufacturer who made the defective phone??" I Asked if I could speak to someone above him and he said he is the highest. So here I am with a brand new IPhone 13 Pro Max with a Dead Yellow Screen. 😡

This happened to me last night. Perfect working phone, talked on it, and went to bed- woke up to yellow screen. I opened a case with Apple but they say it's a hardware issue and they need to run diagnostics. I don't know how a perfect working phone goes to yellow screen during an update. I'm a single mom and teacher.

I'm hoping they help me at the store when I try to go.

Well idk in your situation but mines a recently new iPhone 15 Pro and it happened to me but I had a situation with my iCloud beforehand, so it delayed in them fixing it but it was just a simple screen repair and was manufacturers fault so no charge.

I have just a 13 but not even a pro max, and I still got yellow screen. I was getting ready to go to the doctor because I’m extremely sick, and then my phone started glitched out of nowhere. Super annoying, but I found a place that fixed it for $140

I used the Support App and tried to reach Apple Support via Chat. The agent asked a few questions and led to asking me if I use the Standby feature, the one where the screen displays stuff when plugged in and connected to a charger. While chatting, the problem is very rampant, I almost lost the session as I completely froze because I cannot see anything but Yellow Green and I am unable to response. The agent asked to disable Standby and since then, the flickering stopped. I do hope this is the fix for me.

update: nope. After a few minutes here we go again :(

I’m a 13 Pro user and have faced this yellow screen of death after the 16.X.X Software Update. I was given an appointment at apple care at their authorised service centre and the man refused to help me he said show me what it looks like. When I visited the store my phone was working fine. How do the expect you to show them the yellow screen when this occurs on and off initially only for a couple of minutes. I asked him to google it and said that a lot of other users were facing the same problem he refused to do that. I then roamed around the store aimlessly waiting for my screen to turn yellow then immediately went to show him… he said I need to update my software to the latest version and did that in the store……he said if it occurs again the only solution is for me to pay for the screen change and that it was going to cost me around ₹23000… After the new update my phone worked 4 days problem free… on Day 5 I was not able to use my phone the entire day…Now my phone is not in warranty… so why should I pay for anything if it is no fault of mine and the problem was apple’s recent software update… so I called apple care again and complained they said to show them so I have tried to take a screenshot when this occurs to complain again and show apple care/support but it screenshots the last screen you were looking at on your phone. So in effect you need to have another phone to show them what the yellow glitchy screen with horizontal lines look like…

Today my phone came on in the morning so I immediately called their support center and then my screen went kaput for the whole time I was conversing with them so now they have given me another appointment and said that I have to deposit my phone and it will take 7 working days and they will get back to me… I think this is unfair why should you run around so many times and wait 7 days with no phone…what is going to be the outcome of this is yet to be seen…

I encountered a similar issue with my iPhone 13 Pro Max just over 2 years after purchasing it. Suddenly, the screen started flashing yellow with horizontal lines. This problem arose shortly after the 17.5.1 update. There was no damage or drops to the phone.

I suspect it's a hardware manufacturing defect, as indicated by many discussions on Apple Community and other forums. I am deeply disappointed with the service I received at the Apple store in Koramangala, Bangalore. They charged me over INR 2200 for a diagnostic run just to confirm it wasn't a software malfunction. I learned from a friend that the same store charged him only INR 1800 for a similar inspection. It's incredibly frustrating to receive such inconsistent and seemingly arbitrary service after investing so much in an iPhone. During my visit to the store, I discovered that other few customers in the store had reported the same problem. iMagine support folks informed me that because the device was out of warranty, I would need to pay around INR 35,000 for a display replacement.

I was told to wait for a week to ten days for repairs, citing the reason of parts availability. I also contacted Apple support for further assistance. Now, I'll have to wait and see how it progresses. Will update this forum, later, with the solution I received.

It happened to my iPhone 15 Pro. somehow blamed it on my Apple ID but replaced the screen free of charge, am wondering if it’ll happen again though ?

Same thing happened to me am a 17 year old teen,am poor af,my mom and dad saved up there hard earned money to buy me this phone and just after a year the warranty ended and then this happened it's like apple planned it honestly,I had to burst 320 dollars to pay for a damage that I didnt even do,I am also losing faith in apple my parents even thought that i was the one that broke it and am just making excuses,(btw waited 2 months to get it fixed,cause I dont live in a country with an official apple store)I fell deeper into depression when that happened