Yellow Screen of Death iPhone 13 Pro Max

I had the same yellow/green screen issue in my iphone 13 PM. Took it to service center and they said hardware will be replaced free of cost if there are no physical damages or water spillage even though my device doesn't have apple care or warranty. Current status is device repair completed and shipped. Will be able to collect back the repaired device today or tomorrow I guess.

This just happened to me! Is this a known issue amongst all 13 Pro Max?

Hi, I'm adding myself to the list of people who have experienced the same issue. I'm surprised that Apple hasn't addressed this issue at all, kind of disappointing.

Will try to call the Apple landlines to try ask them to cover the cost because I'm not gonna pay for repairs for issues that I have nothing to do about, especially when it the issue is obviously a manufacturing defect. Thank you for the helpful advice!

I am facing the same issue with my iPhone 13 Pro max, Very disappointed, i will never buy apple product though i love them. Because we spend way more money for best quality and we are getting more n more disappointments from Apple. My phone is not in warranty, So i think i wont get good support from apple. I won't make mistake of buying or suggesting to buy an apple product again as its not the same old Apple. Very Frustrated :( We should spread this word with others to avoid this experience to them.

Same thing. It happens to me on iPhone 13 Pro, my phone is only 2 years usage. Not even 2 years 1 months. No drops nor water. It suddenly turns yellow, and on the second day it becomes normal again. After 1 week, it turns yellow again. Apple free change my screen BTW

I changed my screen of iPhone 13pro last year May 2023. It was just completed warranty and it happened just after iOS update. Complaint to apple but after 1 month of follow up they informed that I have to pay for screen replacement and I did it. Yesterday suddenly again screen gone to yellow. It means the new replaced screen from apple is only lasted for a year and of course again warranty period completed now and again I have to pay. Pay the money is on one side but major worry is the TRUST on apple product. Trust on apple is now really on question. Once this yellow screen of death appear suddenly nothing can do and we are totally blind and if away from home, very difficult for any type of communication. Nowadays all data and financial transactions are by using the mobile and we stuck totally on such case. I have iPhones of old models and none of them had such screen problems as on date. So it means apple is compromising with quality on new models and it is very bad.

In my case this happened on latest 16.4.1 update and continued from 18th April to 20th April. I put auto brightness off, night mode off, true color off etc in settings as seen in you tube video on 18th April. But problem not resolved after changing this settings and even after factory reset. I reported to apple and they also informed me that it will not be a software issue and will be hardware issue. But the yellow screen not pop up after 21 st April till date. Really confused on this case now. Apple also not confirmed whether it was a software issue or hardware issue

This is the advice I got from the senior advisor and also the store manager. They will probably do a diagnosis test and see what causes your phone to crash and advise you further from there.

There is a post in this forum,

Apple 13 pro max White screen of death - Apple Community

You can ask this user. 😊

Share with us your experience if you manage to get it fix without incurring any cost. I think Apple will be able to cover it. Good luck.

How do we create a class action?

Is there any way we can file a class action suit of some kind with apple through the us consumer protection office? This is clearly bad business practice

I have faced a similar issue. However, They are saying software can never affect the hardware and this is a display issue, so unfortunately, I have to bear the repair cost since my phone is not under warranty.

Also, they mentioned that sometimes these hardware issues (which happened due to damage) show up after the updates, which I disagreed with because I know I handled my iPhone very carefully.

This happened to me after updating iOS 17 on my iPhone 13 pro on 28th September and the lady at Apple service centre said it's something in the hardware caused because of the weather in India ( where I am at ) and Singapore. This makes absolutely zero sense. On further interaction she said the engineers didn't tell them the details of why it's happening. Definitely talk to apple support and book an appointment, she said they won't charge you even if it's out of warranty for iPhone 13 pro/pro max . They are changing my display and hopefully it's all okay and smooth sailing after that 🤞🤞🤞🤞

I had the same issue before two weeks. I approached the service center and got the screen replaced free of cost even though I didn't have valid warranty or apple care. Only requirement for free of cost replacement for this issue is there should be no physical damage or water spillage and also device should not have been opened by unauthorised personnel. Got the repaired phone back in 6 days. Hope this info helps.

I faced the same issue today having bought my iPhone around a year ago. I called Apple hotline as soon as I woke up to this, but they open at 9 am. So, I am waiting! Ironically, a research project that I am working on is modelling of circuit reliability for FinFETs (the semiconductor device also used by Apple's A15 bionic chip )!

Will keep you guys updated wrt the support from Apple.

Update:

I went back to Support App and have a chat with Apple Support. I informed them that their previous advice did not work and I already did a DFU restore to no avail. The chat support was very friendly.

I was then advised to bring the phone to an authorized service center here in the Philippines. I told them I am anxious about the price of the replacement for the part as I've been reading the costs of the replacement, but I was advised to visit so the device will be checked by a certified apple technician. I was sent a link to book an appointment and I selected the nearest one (about 47 miles from me). When I brought the phone, the agent advised that Apple may or may not waive the fee for the part replacement as the device is already outside the warrantly (about 2 years and 4 months old) and I will pay about 35 USD for the diagnostic fee. They will advise me via email or phone call if I needed to shell out a 50% downpayment for the part before proceeding as the part will come from Apple Singapore HQ.

To my relief, I received an email saying "Following Apple Service guidelines for iOS Devices... the DISPLAY has a hardware failure and necessary orders were already placed and approved by Apple." I am now waiting for the service to be completed and I will make another journey to pick up the device and settle the diagnostic fee. Not very bad for an out-of-warranty device.