Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.


Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager. 


If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen. 


I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!


To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.


Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

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61 replies

Oct 29, 2023 11:43 PM in response to dynmg

I had the same yellow/green screen issue in my iphone 13 PM. Took it to service center and they said hardware will be replaced free of cost if there are no physical damages or water spillage even though my device doesn't have apple care or warranty. Current status is device repair completed and shipped. Will be able to collect back the repaired device today or tomorrow I guess.

Oct 30, 2023 8:28 AM in response to ng254

I had the same issue before two weeks. I approached the service center and got the screen replaced free of cost even though I didn't have valid warranty or apple care. Only requirement for free of cost replacement for this issue is there should be no physical damage or water spillage and also device should not have been opened by unauthorised personnel. Got the repaired phone back in 6 days. Hope this info helps.

Nov 9, 2023 10:56 PM in response to ng254

I had the same problem with my iPhone 13 Pro Max and it was just out of warranty. The iPhone all of the suddenly turned yellowish green with horizontal lines across screen. I was just browsing on the phone normally when the problem occurred. I had never dropped the phone or any damage to it. The sensing and all the phone software were still okay. But no screen display.


This is a hardware manufacturing malfunction! There are many discussions of this defect on Apple Developer and other forums too. 


I feel truly disappointed at Apple Taipei 101 store and received very bad customer experience. The Taipei 101 store refused to do any inspection to find the cause of the issue. They knew there were many customers had the same issue, but just used out-of-warranty as an excuse to turn down customers. Quoted me NTD 10,700 to replace a new screen and tried to sell me Apple Care. This is outrageous!



Nov 11, 2023 7:56 PM in response to ng254

I faced the same issue today having bought my iPhone around a year ago. I called Apple hotline as soon as I woke up to this, but they open at 9 am. So, I am waiting! Ironically, a research project that I am working on is modelling of circuit reliability for FinFETs (the semiconductor device also used by Apple's A15 bionic chip )!


Will keep you guys updated wrt the support from Apple.

Nov 13, 2023 8:54 AM in response to ng254

This just happened to me out of nowhere with my iPhone 13 Pro! A bright yellow rectangle taking up 98% of my screen. Unbelievable! I hope Apple is able to accommodate a cost waiver. Judging by the amount of replies above, this is clearly a hardware issue on these phones. My phone has zero other damage whatsoever.

Nov 15, 2023 6:03 AM in response to dee_esq

Update: I called Apple Support. They encouraged me to go into the store so that a Genius could verify the situation and process a no-charge repair. My screen was replaced free of charge. Try the Apple Store! (Tip: the person at Apple Support had never heard of a “cost repair waiver” but said that as long as the Genius properly categorizes the type of damage (I forget the exact language but something about a colored screen) then there is no charge for the repair). Good luck!

Nov 20, 2023 6:54 PM in response to ng254

Similar issue. Went to the service centre yesterday... was told

i) they cannot troubleshoot my phone (open the back) because the screw is rusted

ii) if I still want them to do, I have to pay RM5200 (about USD1000) because the rusted screw


So, Apple, you have fried my iPhone because of your update, and now I have to pay just because you use lousy spare parts? I am very upset with this situation - have been a loyal user for over 10 years. And the first time I need assistance this happens. So disappointed.


Any solution to this without having to pay the hefty fee?

Yellow Screen of Death iPhone 13 Pro Max

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