Level 1

42 points

Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.

Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager.

If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen.

I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!

To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.

Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

Top-ranking reply

hamraz_ameen

Level 1

15 points

Posted on Sep 5, 2023 3:44 PM

Lately my phone also got the display issue( screen turning green and being unresponsive) happening mostly to iPhone 13 series models. I think most of u may already heard about this issue.

Approaching the apple authorised service centre,display replacement is the only solution they provide . If ur device is still under warranty it will be a free of cost repair. But phones which are out of warranty will cost an enormous amount ranging b/w 32 and 35 thousand rupees for the same.

My phone was already out of warranty (4-5) months ,but i still managed to get a free of cost display replacement.

So I'm sharing the process if it may help any

Call apple customer care ASAP.Once u notice the issue.Try troubleshooting steps provided by them.

If not revived ask them to transfer the call to senior team.

Elaborate the issue and answer their questions.

They will register a case regarding the same and case id will be shared to u for the convenience.

Submit the phone in apple authorised service centre for the diagnostic process.

Diagnosing charge - 1850 rs (refund subject to eligibility)

< You need to sign out from iCloud and all ur datas in phone will be lost in this process>

Once you submit the device inform customer care team

Now they will collect the diagnosis report and other infos directly from service centre itself.These will be cross examined by relevant departments.

You will be contacted then to inform exemption availed for ur case.

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115 replies

vishalni

Level 1

8 points

May 6, 2024 5:02 PM in response to Raracola

I have same problem with my iPhone 13 Pro Max as I was trying to dial a number and suddenly my phone screen turn yellow of death issue. After that I tired to off my phone and directly connect it emergency center. It has been only 1 year and 10 months since the purchase of my iPhone 13 Pro Max from Apple Store in California during my visit. I took my phone to the local repairing center and after checking it they told me you need to change the screen and it will cost you $1,1400FJD since we don't have apple store in Fiji. So for me it will be better off to buy a new iPhone rather than wasting money on fixing it. I am a big fan of Apple but after this issue my perspective has totally changed.

May 29, 2024 1:17 PM in response to ng254

This just happened to me after an update. When I asked for the waiver they said no it is not their fault and there was no way to prove the update is the issue. I refuse to pay for a new phone OR purchase the replacement coat

Jun 3, 2024 4:24 PM in response to ng254

This is ridiculous with apple they sure know how to tob people.Driving using the gps with my children in rural area phine screen froze then went yellow. His terrifying. Vuduted the apple store they their best advice is to pay how much money to replace screen. How absurd no fault of mine and I have to pay.

indi64

Level 1

8 points

Jun 5, 2023 7:12 PM in response to dunant48

omg same ! I thought I was insane. I was using my phone it was fine then the screen turned yellow and it still rings when ppl call me but I cant answer or anything

Jun 7, 2023 6:56 PM in response to Badrayz

I called apple today since I am having this same issue but they won't cover the repair expenses. May I ask how you got them to say that they would cover it?

Jun 7, 2023 7:03 PM in response to Badrayz

I called apple today since I am having this same issue but they won't cover the repair expenses. May I ask how you got them to say that they would cover it?

Jun 8, 2023 2:09 AM in response to ng254

This is happening to me right now but apple does not want to give me a waiver

Jul 19, 2023 8:45 AM in response to ha_12

I am also facing the same issue. Can tell me how long it took for you to get it fixed

Nov 10, 2023 4:32 PM in response to ng254

This happened to me while holding my phone. Apple told me it would be 600 to fix but the phone is worth 580 in perfect condition.

Philmal1

Level 1

14 points

Dec 28, 2023 3:56 AM in response to ng254

I was told it was water damage. Repair costs would be $850. I did not get it repaired. Apple support was not helpful. They were supposed to call me back and never did.

Badrayz

Level 1

29 points

Jun 7, 2023 6:27 AM in response to ng254

I facing the same issue. I still calling Applecare to reimburse me on the repair cost. a senior advisor from Apple Care revealed that if I had inquired about the repair cost prior to sending in my phone, Apple would have been able to cover it. However, since I had already paid for the repair, there seem to be limited options for resolving the issue. This situation appears unreasonable to me because, as a customer who had never encountered any problems with my phone before, I was unaware of this particular protocol. Furthermore, this incident clearly indicates that Apple has the capability to cover repair expenses, especially considering that the problem originated from an iOS issue.

Badrayz

Level 1

29 points

Jun 7, 2023 8:31 PM in response to angiellee

This is the advice I got from the senior advisor and also the store manager. They will probably do a diagnosis test and see what causes your phone to crash and advise you further from there.

There is a post in this forum,

Apple 13 pro max White screen of death - Apple Community

You can ask this user. 😊

Share with us your experience if you manage to get it fix without incurring any cost. I think Apple will be able to cover it. Good luck.

Aug 10, 2023 8:29 AM in response to ng254

I am also using iphone 13 pro max suddenly today screen display yellow color .I can not turn off the phone because of yellow screen.i do nt know which kind of software probelem .my phone never demaged or nor fell down. Please advise

firoj290

Level 1

20 points

Aug 31, 2023 8:38 PM in response to ng254

What a cheap way of doing business Apple. You force customer to upgrade software and post upgrade I have been seeing yellow death screen. Its kind of planting bugs through the force software upgrade and forcing customers to pay for repair or opting for buying a new iphone . Cheap!!!

Oct 14, 2023 6:33 AM in response to ng254

I facing the same issue from today. I'm so sad being this problem . I have been paid 2 lakh and 8 thousands of Nepalese rupees 15 months ago. I can't afford 40000 rupees for this issue. Purchase of Apple iPhone 13 Pro Max became one of the greatest mistake decision of my life. Beeing this Apple company is cheater.

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Yellow Screen of Death iPhone 13 Pro Max