Level 1

42 points

Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.

Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager.

If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen.

I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!

To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.

Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

Top-ranking reply

Badrayz

Level 1

29 points

Posted on Jun 7, 2023 6:27 AM

I facing the same issue. I still calling Applecare to reimburse me on the repair cost. a senior advisor from Apple Care revealed that if I had inquired about the repair cost prior to sending in my phone, Apple would have been able to cover it. However, since I had already paid for the repair, there seem to be limited options for resolving the issue. This situation appears unreasonable to me because, as a customer who had never encountered any problems with my phone before, I was unaware of this particular protocol. Furthermore, this incident clearly indicates that Apple has the capability to cover repair expenses, especially considering that the problem originated from an iOS issue.

View in context

Similar questions

115 replies

Sedif26

Level 1

8 points

Sep 28, 2023 11:44 PM in response to ng254

I've been an iPhone user since the iPhone 3 was released and I've never encountered any issues until now. I did the SW update (16.6.1) on my iPhone 13 Pro max 2-3 weeks ago. But after a few days of doing the update, the screen got stuck on a yellow screen. I brought it to the Apple center and they quoted me around Php25,000.00-Php30,000.00 to fix it just because it's already out of warranty. I'm so very disappointed that my phone is damaged because of the iOS update I did which is not my fault.

Nov 20, 2023 6:54 PM in response to ng254

Similar issue. Went to the service centre yesterday... was told

i) they cannot troubleshoot my phone (open the back) because the screw is rusted

ii) if I still want them to do, I have to pay RM5200 (about USD1000) because the rusted screw

So, Apple, you have fried my iPhone because of your update, and now I have to pay just because you use lousy spare parts? I am very upset with this situation - have been a loyal user for over 10 years. And the first time I need assistance this happens. So disappointed.

Any solution to this without having to pay the hefty fee?

val2004

Level 1

7 points

Feb 7, 2024 4:26 PM in response to ng254

Hello Community,

Same problem here.

This just happened on my iphone 13 pro max.

Very disappointed with Apple Mexico, the hotline sent me to a repairer.

The advisor informs me that there will be a cost for the repair.

Iphone purchased in June 2022, not even 2 years old and already "dead".

What is Apple looking for? Concerning myself, I think this will be the last Apple product purchased, tired of paying for products that are becoming more and more "fragile".

Feb 21, 2024 12:10 PM in response to ng254

I have an Iphone 13 Pro Max and I'm facing exactly the same issue.

It started monday night while I was watching a movie on it and on tuesday morning it started working fine again.

On Wednesday afternoon it started to happen again and after 2 hours went back to normal.

I'm trying to ge the repair paid by apple but until now I was not sucessful.

zaculyn

Level 1

12 points

Mar 30, 2024 3:40 PM in response to ng254

My husband woke up and his screen was yellow. Tried the fixes on the internet with no luck. Called Apple support who told us to visit our nearest Apple store. At no time did anyone offer a free repair as it was not an Apple issue. My invoice tried to say the screen was black but they corrected. I showed this to the associates who were speechless and could not comment. I will be seeking reimbursement. Spent an entire day on this!

zhihaoma

Level 1

8 points

Apr 26, 2024 9:22 AM in response to ng254

This happened to my wife’s phone 13 pro max after she updated to the latest IOS 17.4.1. Same symptoms with yellow screen and forced restart/reboot also doesn’t help to normalise back. Booked an appt to check with Apple genius later today. See what will be the diagnostic report.

vishalni

Level 1

8 points

May 6, 2024 5:02 PM in response to Raracola

I have same problem with my iPhone 13 Pro Max as I was trying to dial a number and suddenly my phone screen turn yellow of death issue. After that I tired to off my phone and directly connect it emergency center. It has been only 1 year and 10 months since the purchase of my iPhone 13 Pro Max from Apple Store in California during my visit. I took my phone to the local repairing center and after checking it they told me you need to change the screen and it will cost you $1,1400FJD since we don't have apple store in Fiji. So for me it will be better off to buy a new iPhone rather than wasting money on fixing it. I am a big fan of Apple but after this issue my perspective has totally changed.

May 29, 2024 1:17 PM in response to ng254

This just happened to me after an update. When I asked for the waiver they said no it is not their fault and there was no way to prove the update is the issue. I refuse to pay for a new phone OR purchase the replacement coat

Jun 3, 2024 4:24 PM in response to ng254

This is ridiculous with apple they sure know how to tob people.Driving using the gps with my children in rural area phine screen froze then went yellow. His terrifying. Vuduted the apple store they their best advice is to pay how much money to replace screen. How absurd no fault of mine and I have to pay.

indi64

Level 1

8 points

Jun 5, 2023 7:12 PM in response to dunant48

omg same ! I thought I was insane. I was using my phone it was fine then the screen turned yellow and it still rings when ppl call me but I cant answer or anything

Jun 7, 2023 6:56 PM in response to Badrayz

I called apple today since I am having this same issue but they won't cover the repair expenses. May I ask how you got them to say that they would cover it?

Jun 7, 2023 7:03 PM in response to Badrayz

I called apple today since I am having this same issue but they won't cover the repair expenses. May I ask how you got them to say that they would cover it?

Jun 8, 2023 2:09 AM in response to ng254

This is happening to me right now but apple does not want to give me a waiver

Jul 19, 2023 8:45 AM in response to ha_12

I am also facing the same issue. Can tell me how long it took for you to get it fixed

Nov 10, 2023 4:32 PM in response to ng254

This happened to me while holding my phone. Apple told me it would be 600 to fix but the phone is worth 580 in perfect condition.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Yellow Screen of Death iPhone 13 Pro Max