Level 1

42 points

Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.

Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager.

If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen.

I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!

To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.

Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

Top-ranking reply

Badrayz

Level 1

29 points

Posted on Jun 7, 2023 6:27 AM

I facing the same issue. I still calling Applecare to reimburse me on the repair cost. a senior advisor from Apple Care revealed that if I had inquired about the repair cost prior to sending in my phone, Apple would have been able to cover it. However, since I had already paid for the repair, there seem to be limited options for resolving the issue. This situation appears unreasonable to me because, as a customer who had never encountered any problems with my phone before, I was unaware of this particular protocol. Furthermore, this incident clearly indicates that Apple has the capability to cover repair expenses, especially considering that the problem originated from an iOS issue.

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115 replies

Philmal1

Level 1

14 points

Dec 28, 2023 3:56 AM in response to ng254

I was told it was water damage. Repair costs would be $850. I did not get it repaired. Apple support was not helpful. They were supposed to call me back and never did.

Badrayz

Level 1

29 points

Jun 7, 2023 8:31 PM in response to angiellee

This is the advice I got from the senior advisor and also the store manager. They will probably do a diagnosis test and see what causes your phone to crash and advise you further from there.

There is a post in this forum,

Apple 13 pro max White screen of death - Apple Community

You can ask this user. 😊

Share with us your experience if you manage to get it fix without incurring any cost. I think Apple will be able to cover it. Good luck.

Aug 10, 2023 8:29 AM in response to ng254

I am also using iphone 13 pro max suddenly today screen display yellow color .I can not turn off the phone because of yellow screen.i do nt know which kind of software probelem .my phone never demaged or nor fell down. Please advise

firoj290

Level 1

20 points

Aug 31, 2023 8:38 PM in response to ng254

What a cheap way of doing business Apple. You force customer to upgrade software and post upgrade I have been seeing yellow death screen. Its kind of planting bugs through the force software upgrade and forcing customers to pay for repair or opting for buying a new iphone . Cheap!!!

Oct 14, 2023 6:33 AM in response to ng254

I facing the same issue from today. I'm so sad being this problem . I have been paid 2 lakh and 8 thousands of Nepalese rupees 15 months ago. I can't afford 40000 rupees for this issue. Purchase of Apple iPhone 13 Pro Max became one of the greatest mistake decision of my life. Beeing this Apple company is cheater.

nzixl_

Level 1

14 points

Oct 15, 2023 9:07 PM in response to ng254

Hi, I'm adding myself to the list of people who have experienced the same issue. I'm surprised that Apple hasn't addressed this issue at all, kind of disappointing.

Will try to call the Apple landlines to try ask them to cover the cost because I'm not gonna pay for repairs for issues that I have nothing to do about, especially when it the issue is obviously a manufacturing defect. Thank you for the helpful advice!

Nov 11, 2023 7:56 PM in response to ng254

I faced the same issue today having bought my iPhone around a year ago. I called Apple hotline as soon as I woke up to this, but they open at 9 am. So, I am waiting! Ironically, a research project that I am working on is modelling of circuit reliability for FinFETs (the semiconductor device also used by Apple's A15 bionic chip )!

Will keep you guys updated wrt the support from Apple.

Nov 15, 2023 1:52 AM in response to ng254

same thing as occurred with my phone, iPhone 13 Pro Max that was always kept in a case and a screen protector do damage whatsoever.

I’m currently in Baku, Azerbaijan and have no options other than to let an unauthorized company replace my screen as of now. If anyone has suggestions of my best options in Baku, please feel free to reply

Dec 31, 2023 2:49 PM in response to ng254

i was out of town and checking my funds online when my screen went yellow !!! Both of my kids and i couldnt even call to get a ride from where we were and had to walk back to our room !!!! now its been three days its just yelllowwww!!!!

Jgpgf

Level 1

8 points

Jan 6, 2024 7:12 AM in response to ng254

My 13 pro max suddenly shut down even it’s full charged... i dont know why.. until now it’s death.. i cannot turn it on... its only 1 year and 8months since i bought it... and i have still enough memory... we bought it expensive but now worth it because of this issues

Jan 25, 2024 8:08 AM in response to ng254

Hi this is sekhar, im using iPhone 13pro from almost 2 years, suddenly the display turned to yellowish without any physical damage, can apple will fix this issue with nocost???

hiw to claim plz suggest me

Feb 5, 2024 11:40 PM in response to rmangawa2015

I have iPhone 13 Pro Max and just experienced Yellow Screen of Death. I am in Nigeria and at first I was confused as to what happened and then the screen was restored and I goggled only to realize several comments on similar experience. What is Apple doing to fix this issue, I am at a loss now

Shemiac

Level 1

8 points

Apr 1, 2024 2:20 AM in response to ng254

I am also experiencing same issue. All of a sudden phone display turns yellow. I somehow updated phone to ios 17.4.1 and then there was no issue for 24 hrs. Then again same issue is coming at frequent intervals. What is the solution.

achal18

Level 1

8 points

Apr 13, 2024 8:30 AM in response to ng254

I have faced this issue without there being any fault from my side . Didn't expect Apple Products such problems to cause such issues without the customers having any fault . Will be going to repair center for now and let's see how they help .

May 5, 2024 6:01 PM in response to ng254

I HAVE THE SAME PROBLEM AFTER MY PHONE UPDATED to iOS 17 AUTOMATICALLY!! Apple Centre is asking me for 350 pounds. What should I do? A replacement screen is too expensive for the 13 pro max. It's outrageous for no fault of mine.

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Yellow Screen of Death iPhone 13 Pro Max