Yellow Screen of Death iPhone 13 Pro Max

My 13 pro max suddenly shut down even it’s full charged... i dont know why.. until now it’s death.. i cannot turn it on... its only 1 year and 8months since i bought it... and i have still enough memory... we bought it expensive but now worth it because of this issues

Hi this is sekhar, im using iPhone 13pro from almost 2 years, suddenly the display turned to yellowish without any physical damage, can apple will fix this issue with nocost???

hiw to claim plz suggest me

SAME!

1st Apple Rep made an appointment and said it could be fixed. Went in to fix the phone and was told it would cost $390 for the screen replacement. That rep said to call Apple and ask for a Payment Waiver because it is A hardware issue clashing with the update.

Called Apple again and 2nd Rep was helpful then transferred me to her supervisor.

Supervisor came on and immediately said "I'm not sure what's going on with your phone but if you have no Apple Care then there's nothing we can do." Then he asked if the screen was damaged. I was clear that the phone was well kept and in a brand new state & it happened while it was Updating to IOS17. He proceeds to say "The updates sometimes reveal existing defects that the phone had prior to the update." So I said "So it's a manufacturer's defect & what you are telling me is that I Purchased a $1000 defective phone that now can't be accessed because of the update from manufacturer who made the defective phone??" I Asked if I could speak to someone above him and he said he is the highest. So here I am with a brand new IPhone 13 Pro Max with a Dead Yellow Screen. 😡

I had the yellow screen come up on my phone, its under two years old and happened after I did the latest update. Apple is refusing to fix it as its apparently been "tampered with" even though the only repair that's been done was a screen replacement that was completed through an Apple authorised store. I spoke to multiple people on the help line to figure out exactly what part of the phone has been tampered with and no one could answer that question and eventually someone said "maybe it's a screw" as if that's going to cause my screen to turn completely yellow..... ridiculous.

This happened to me last night. Perfect working phone, talked on it, and went to bed- woke up to yellow screen. I opened a case with Apple but they say it's a hardware issue and they need to run diagnostics. I don't know how a perfect working phone goes to yellow screen during an update. I'm a single mom and teacher.

I'm hoping they help me at the store when I try to go.

Well idk in your situation but mines a recently new iPhone 15 Pro and it happened to me but I had a situation with my iCloud beforehand, so it delayed in them fixing it but it was just a simple screen repair and was manufacturers fault so no charge.

I have an Iphone 13 Pro Max and I'm facing exactly the same issue.

It started monday night while I was watching a movie on it and on tuesday morning it started working fine again.

On Wednesday afternoon it started to happen again and after 2 hours went back to normal.

I'm trying to ge the repair paid by apple but until now I was not sucessful.

Mine started today iPhone 13 Pro Max, I noticed that when i watch videos, the screen will flicker then all of a sudden the screen goes yellow green. Touch is still working though as I can feel the vibration/haptic feedback with the gestures. The issue goes even more rampant when the device becomes hot. I have never dropped this phone ever. It’s about more than 2 years old (bought about a month after release). I can barely type this message as it’s more frequent now :(

I don’t know if this will be repaired without shelling out bucks as we don’t have genius bar or the official apple store here in the Philippines.

I used the Support App and tried to reach Apple Support via Chat. The agent asked a few questions and led to asking me if I use the Standby feature, the one where the screen displays stuff when plugged in and connected to a charger. While chatting, the problem is very rampant, I almost lost the session as I completely froze because I cannot see anything but Yellow Green and I am unable to response. The agent asked to disable Standby and since then, the flickering stopped. I do hope this is the fix for me.

update: nope. After a few minutes here we go again :(

Sadly, I was laying down charging my phone. I was on the phone with my mom and then my iPhone started to violently glitch and then turned yellow. Thankfully, I traveled with my watch, but the phone would not allow me to restart it. It actually called the police and I had to communicate to them that my iPhone was glitching and called emergency services. I am out of town and now my iPhone does not work. My iPhone is my hotspot, communication with family and Apple Pay.

Update:

I tried DFU restore, first with the previous and still signed version of 17.3.1.

after the restore, the screen was still Yellow Green.

then I tried to DFU restore 17.4.

After the restore,

at first I was unable to complete the setup as since the screen was Yellow Green, but all of a sudden the glitch went away after I tapped on a country (the first step of the setup) and now I am about 24 hours without the glitch.

My husband woke up and his screen was yellow. Tried the fixes on the internet with no luck. Called Apple support who told us to visit our nearest Apple store. At no time did anyone offer a free repair as it was not an Apple issue. My invoice tried to say the screen was black but they corrected. I showed this to the associates who were speechless and could not comment. I will be seeking reimbursement. Spent an entire day on this!

I am also experiencing same issue. All of a sudden phone display turns yellow. I somehow updated phone to ios 17.4.1 and then there was no issue for 24 hrs. Then again same issue is coming at frequent intervals. What is the solution.

I’m a 13 Pro user and have faced this yellow screen of death after the 16.X.X Software Update. I was given an appointment at apple care at their authorised service centre and the man refused to help me he said show me what it looks like. When I visited the store my phone was working fine. How do the expect you to show them the yellow screen when this occurs on and off initially only for a couple of minutes. I asked him to google it and said that a lot of other users were facing the same problem he refused to do that. I then roamed around the store aimlessly waiting for my screen to turn yellow then immediately went to show him… he said I need to update my software to the latest version and did that in the store……he said if it occurs again the only solution is for me to pay for the screen change and that it was going to cost me around ₹23000… After the new update my phone worked 4 days problem free… on Day 5 I was not able to use my phone the entire day…Now my phone is not in warranty… so why should I pay for anything if it is no fault of mine and the problem was apple’s recent software update… so I called apple care again and complained they said to show them so I have tried to take a screenshot when this occurs to complain again and show apple care/support but it screenshots the last screen you were looking at on your phone. So in effect you need to have another phone to show them what the yellow glitchy screen with horizontal lines look like…

Today my phone came on in the morning so I immediately called their support center and then my screen went kaput for the whole time I was conversing with them so now they have given me another appointment and said that I have to deposit my phone and it will take 7 working days and they will get back to me… I think this is unfair why should you run around so many times and wait 7 days with no phone…what is going to be the outcome of this is yet to be seen…

I have faced this issue without there being any fault from my side . Didn't expect Apple Products such problems to cause such issues without the customers having any fault . Will be going to repair center for now and let's see how they help .