My daughter logged out of messenger kids on her iPad by accident and now when we try to log back in it just keeps looping back to the same login page after entering the password as the parent.
[Re-Titled by Moderator]
iPad (9th generation)
I finally got this to work. I had to log my kid out from the parental controls on my phone.
I used to get messenger notifications in my FB messenger inbox. I clicked on one of those and it led me to click Parent Dashboard. Another way to get to the Parent Dashboard is by clicking on the three horizontal lines in the corner of your FB Messenger App > Settings > Visit Parent Dashboard. Once there, you can click on your child and you'll see an icon at the top that looks like a gear with the word "Controls" next to it. Click that, then look for "log out of devices." I had to log out of her iPad even though it was a new iPad, deleted the app and downloaded it again, she was still considered to be logged in. Once I did this, I went back to the messenger kids app and started over from the initial setup. It flowed right into her inbox! I hope this helps.
I finally got this to work. I had to log my kid out from the parental controls on my phone.
I used to get messenger notifications in my FB messenger inbox. I clicked on one of those and it led me to click Parent Dashboard. Another way to get to the Parent Dashboard is by clicking on the three horizontal lines in the corner of your FB Messenger App > Settings > Visit Parent Dashboard. Once there, you can click on your child and you'll see an icon at the top that looks like a gear with the word "Controls" next to it. Click that, then look for "log out of devices." I had to log out of her iPad even though it was a new iPad, deleted the app and downloaded it again, she was still considered to be logged in. Once I did this, I went back to the messenger kids app and started over from the initial setup. It flowed right into her inbox! I hope this helps.
The problem is probably with your router. I have an Eero, and it’s blocking the app on the iPad for some reason. So I used my phone as a hotspot for the iPad and then logged in no problem.
We had the same issue, after lots of research and googling, the way we got around this was:
- remove one parent as the guardian on messenger kids (this is done through the Facebook app under control section)
- then re-add that parent (also through Facebook app)
- log into kids messenger app using the re-added parents Facebook details
SOLUTION
This worked for me. Download the FB app on your kid’s device. Login to your FB account on the FB app. Then reopen the Messenger Kids app. Your info should now show on the Messenger login page. Enter your password to authorize. Select the child that will use the device. You should be good to go. Log out of the FB app.
This worked for me. Download the FB app on your kid’s device. Login to your FB account on the FB app. Then reopen the Messenger Kids app. Your info should now show on the Messenger login page. Enter your password to authorize. Select the child that will use the device. You should be good to go. Log out of the FB app.
So I have been dealing with this problem for days and just solved it! When I created my child’s messenger account, I used my fb for my son. My husband used his for our daughters. I couldn’t figure out why I can login my son on any device but for my girls it keeps looping and asking for the login over and over. When I used my husband’s facebook account info instead of mine, I was able to login my girls. I think it has to do with the account you first set up your child on. Hope this helps!
I had the same issue. Fb wanted my username / phone; then password; then authorization code. I tried the ‘one time code sent to email’ at the password stage and used that number for authorization. Nothing.
Finally I realized that it wanted my username / phone; then password; then a code generated in Duo Mobile.
Please check if you have a Facebook Authenticator app enabled. If so, disable it and retry. Worked for me after so many tries of doing different things.
https://www.wired.com/story/facebook-two-factor-authentication-2fa-change/
Hey Guys,
I think I found a fix for this, what we did was add a new parent and have that parent authorize the login. It logged in after that. Hope this helps!
Addiek12 Said:
"Messenger kids - can’t login: My daughter logged out of messenger kids on her iPad by accident and now when we try to log back in it just keeps looping back to the same login page after entering the password as the parent."
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If an App is Stuck in a Login Loop:
Start with a Restart: Restart your iPad - Apple Support
My youngest accidentally logged my middle child’s account off. Same looping issue but yet it would log my other two children in no problem on the same tablet.
Husband cleared the cache from the Messenger Kids App and it worked!!
Trying removing a parent and then re-adding (done via Facebook). Once you've re-added that parent, use their details to log your child on through the kids messenger app.
YAY!!!!!! That worked! I created a new Facebook account, then set it up as a parent and used that log in! Not sure why there is a glitch like that but it worked!
Addiek12 Said:
"I have restarted the iPad, deleted and reinstalled the messenger kids app and even done a full erase and reset of the iPad and it still does the same thing"
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Troubleshooting Messenger Kids App in a Loop:
Clear the App's Cache:
Addiek12 Said:
"Messenger kids - can’t login: My daughter logged out of messenger kids on her iPad by accident and now when we try to log back in it just keeps looping back to the same login page after entering the password as the parent."
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Troubleshooting an App Login:
Contact the Developer:
From here, I'd say contact act the Developer. You'll find the Developer's Contact Us info on the app's site of the App Store. Perhaps it is a bug that they are aware of, and have a fix for? Report back what they say.
Can’t log in to Messenger kids on iPad
