The Touch ID isn't working on my MBPro, late 2016, OS Monterrey 12.6.6. It won't allow for any fingerprints to be entered, swaying that it's full and I need to erase it from one of the other accounts. This is a new motherboard and a clean install of all software. The Apple techs can't figure it out. What can I do?
MacBook Pro 15″, macOS 12.6
Robert Cartwright wrote:
The Touch ID isn't working on my MBPro, late 2016, OS Monterrey 12.6.6. It won't allow for any fingerprints to be entered, swaying that it's full and I need to erase it from one of the other accounts. This is a new motherboard and a clean install of all software.
The Apple techs can't figure it out. What can I do?
Take it back if it is not working and escalate the issue up the chain of command until the issue is resolved(?)
90 warranty on parts and labor, see your recent activity:
My Support - Official Apple Support
The T1 chip...this may be an issue
Try resetting the SMC Reset the SMC of your Mac - Apple Support see the details.
Try resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support
(get at least two-three rounds of the chimes when holding the NVRAM Reset)
you can try referencing—
Macbook Pro 15" 2016 Touchbar (T1 Chip) -… - Apple Community
Problem with Touch ID after replacing the… - Apple Community
Use Apple Diagnostics to test your Mac
Use Apple Diagnostics to test your Mac - Apple Support
ref:
Revive or restore an Intel-based Mac using Apple Configurator - Apple Support
Robert Cartwright wrote:
The Touch ID isn't working on my MBPro, late 2016, OS Monterrey 12.6.6. It won't allow for any fingerprints to be entered, swaying that it's full and I need to erase it from one of the other accounts. This is a new motherboard and a clean install of all software.
The Apple techs can't figure it out. What can I do?
Take it back if it is not working and escalate the issue up the chain of command until the issue is resolved(?)
90 warranty on parts and labor, see your recent activity:
My Support - Official Apple Support
The T1 chip...this may be an issue
Try resetting the SMC Reset the SMC of your Mac - Apple Support see the details.
Try resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support
(get at least two-three rounds of the chimes when holding the NVRAM Reset)
you can try referencing—
Macbook Pro 15" 2016 Touchbar (T1 Chip) -… - Apple Community
Problem with Touch ID after replacing the… - Apple Community
Use Apple Diagnostics to test your Mac
Use Apple Diagnostics to test your Mac - Apple Support
ref:
Revive or restore an Intel-based Mac using Apple Configurator - Apple Support
touch id not working
