Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

I am also having this same issue. My phone gave me notice that it hasn’t updated in 2 weeks. I also notice when downloading over 200 mb it acts like I am not even on Wi-Fi. I just did a power cycle and it worked when I did a manual back up and tried it a few minutes later and is not working again. It’s Xfinity for sure. Since this last update on modem.

We have multiple Apple iPhones and iPads in the house with a Comcast Internet connection (1G). All of them are reporting poor network connections when doing an Apple iCloud backup and an IOS update. Random apps are reporting no Internet connection. I have no problems connecting and using PCs running Windows 10 and Windows 11. Has anyone tried reporting the problem directly to Comcast/Xfinity. The problems seem to have started earlier in July but randomly the backups might work.

Comcast is asking for info in this Reddit post. https://www.reddit.com/r/Comcast_Xfinity/comments/14kn2ji/poor_network_conditions_prevent_icloud_backup/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=2&utm_term=1

You are lucky. The tech who came to my house said "we don't do this", wouldn't look or listen and turned around and walked out. Have you sent your info to the Xfinity Reddit page? The link is in this thread. They will confirm that they have received and are working on a fix (not for you specifically, but better than nothing).

Yes check pinned comment here https://www.reddit.com/r/Comcast_Xfinity/comments/14kn2ji/poor_network_conditions_prevent_icloud_backup/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=2&utm_term=1

After hours and hours of calls and tests with Apple support about this over the last month, they called to say that their engineers say it’s an Xfinity issue. Not something we didn’t already know, but just FYI. Hopefully Xfinity fixes this soon, and doesn’t just blame Apple

Arod - I’m one of the test group, and my XB8 firmware is fixed. I never blamed Apple as my iPads and phone failed the day I became an Xfinity customer. Apple was very helpful in troubleshooting and making suggestions.

I had an unbelievably worthless interaction with Xfiniity on Reddit using the modmail thing. After I explained everything that was going on, everything I had tried, etc. she says is it a good time for me to restart your modem? I said no, one I am using it right now and two your tech restarted this morning while I was on the phone with him. So then she says I am on the latest firmware and asks if I have contacted Apple about the issue. Unbelievable. You broke your best router by pushing out a firmware update two months ago and now it is hit or miss at best that your own employees have an awareness of the issue. If someone actually had success with someone on Reddit I am all ears as to their name so that I can direct message them.

Yes turn off WiFi and cellular if required and then connect adapter

I found a discussion we all should add to it as well. https://forums.xfinity.com/conversations/your-home-network/ipad-wont-back-up-due-to-poor-network-conditions/64c146400c375e35872f61a8

Log into your gateway through your browser. Directions in this link:

https://www.xfinity.com/support/articles/wifi-change-admin-tool

But, leaving a firewall disabled is not the best idea/sollution

There was a firmware update late in June. I have had same experience as you.

If you know what your firmware# was yesterday, check to see if it's been updated.

I sent mine to Comcast, and had kept a record of it.

Reply to the Xfinity thread on Reddit; there’s a link here. A tech will reach out to you when it is updated.

Telling us to turn off wifi from our devices in morning and then back on - and maybe will have to Forget Network and reconnect

I hate all this technology- seriously!