Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

For those who are backing up via an ethernet connection, can someone recommend a specific adapter you are using? I'd really rather not spend the $99 for the Apple one, and there are a bewildering number of adapters on Amazon. I have one from work but it only works with my laptop, and not on my mobile devices. TIA.

Question for those of you that also have HomeKit Secure Video cameras. Just wondering if the HKSV timeline is still showing up? Mine, and others, are not and I’m wondering if this is another issue related to the others or if it’s something else

Anyone have any update on this. Just started experiencing this. Last back up was 7/7… Apple wanted wipe clean my ipad, I’m like NO… so just seeing if anyone as update on this. Never had any issues with CenturyLink but had to switch to xfinity due to a move.

I’m glad your devices work, although I would not want to be using 2.4 for streaming. I hope you’ll be able to switch back to one SSID when this gets fixed. Did your tech offer any info about how Xfinity is addressing things?

He actually said he has not heard of issue as of yet

He also gave me his number to call if I had issues- but he felt strongly this would resolve for now. Earlier last week I did copy this link to upper executives and did receive a call- and kept my ticket opened

By now they have to know there is a major issue

I can only hope it’s sooner than later for all our sanity. It’s absolutely unacceptable

I honestly would not feel comfortable doing that myself… I give you credit. As I told Xfinity- when i insisted to have senior technician this is what we pay then for- if I need to have them come out again ( God hope I don’t) will show then your thread - I don’t even know what the coax is ( sorry like I said- not technical)

When you say “reset the gateway” are you saying you factory reset? I think I’d rather hope for a firmware update than start over with all I have since I have a feeling it would not solve the problem in the long run

Should be on the back / bottom. The latest 3 are tall with a squarish footprint and an angled top

xb6 = black

xb7 = white

xb8 = white with rounded edges

https://www.xfinity.com/learn/internet-service/modems-and-routers

I haven't seen any new comments here for a while. Well, after thinking that only my iPad Mini5 was having issues connecting, I just noticed that ALL of my Apple devices - iPhone14 Pro, 9th Gen iPad and Mini 5 are unable to download update 16.6 All have the "requires a Wi-fi connection to work" message.

Anyone have any updates or further communications with Xfinity?

Joan did he do it behind the scenes? I

senior tech did spilt my modem / 2.4 and 5 there is a 6 but I don’t use that one - most device on 2.4

My iPad is on 2.4 - but seems I have to always do manual backup- and iCloud backups are on

my husbands iPhone 12 sound back ups - my iPhone 11 Pro did but some I had to do manually

I was able to do 16. 6 updates

Do you think we need to call directly and have them turn it off? Or if all working fine leave for now?

Your çall if your devices are working. I didn’t like the split router solution and was using Ethernet for all updates. The tech did all over the phone. I won’t know for sure that everything works until Apple releases more updates. I’ll report back.

I logged into my gateway and disabled 6GHz band. Grabbed my daughter’s iPad, removed “forget” network, restarted, joined network, and … 👎

Let us know if you have any better luck. Maybe things are different when done remotely. Not sure why, but 🤷‍♂️

Sorry the 6ghz toggle didn't work, Joan, thanks for letting us know. I just saw that my phone backed up on its own last night. There is a toggle on iCloud backup that allows it to use cellular data, which I have switched on. Usually, my cell coverage is crummy, one bar, but maybe last night was a good night and there was enough juice to back up over cellular. It is a mystery. My iPads are wifi only, and there's been no backup since the last time I did it via ethernet.

Xfinity Tech Support is coming out on Sunday. We’ll see what they can do. I don’t want my router split…

Funny how clueless they are. They had no notes of my call from the previous day and 5 minutes after the appointment was made, I got a call letting me know that they had checked and saw “no problem” with my router. Then the tech said she would fix it by phone without any understanding of what the problem was. She wanted me to power cycle the Gateway, which the previous tech had already done. She finally decided it was a valid issue for a service call.

Keep us all posted , Joan

My IPad is wifii only and I have to do manual backup- for some reason just not doing daily on its own. Yes I did split my bands - I do know many people don’t want to do that - but we shouldn’t have to. I just don’t get how Xfinity has no clue what’s going on.