Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

Very easy to back up with Ethernet. I think using iTunes will do the same thing (I asked Apple, but they weren’t sure). I would prefer that my devices back up automatically every 24 hours, the way they are supposed to. Since I’m a new Xfinity customer and my Gateway has never worked correctly with my Apple devices, I’d like it fixed.

I’m also having some issues with photos syncing from iCloud to my MacBook and think it’s related. My phone is sending them to iCloud, but they’re not going to the laptop. That’s essential for me, and there’s no workaround for that.

The only thing consistent about this issue is Xfinity's inability to provide a solution. Why should we have to split bands, or why should we have to buy a USB-C to Ethernet adapter in order to connect an iPad to the Xfinity gateway device in order to perform backups and updates? Who needs yet another adapter? This is maddeningly nuts. I can't wait to connect to our city fiber optic system as soon as it's available.

For those who are going the ethernet route, do you use the 2.5 GBPS ethernet port? You plug one end of an ethernet cable into this port, the other end into a USB-C adapter, and then the USB-C adapter into you iPad for performing backups and updates manually?

Backing up via Ethernet works fine.

Does anyone have a solution for iPhone not syncing with iPhotos. I can see that my phone is uploading to iCloud, but my MacBook Pro is not seeing them in iCloud and downloading. This process should happen automatically every time both devices are on the same wifi network, cannot be done with Ethernet.

I've reached the frustration point with Xfinity. The tech they sent out listened for 2 minutes, said "we don't do that" and left. The Advanced Tech on phone says "he's never heard of the problem". I explained that since I had told him, he had heard of it, and that if every one of us who called gets told the same thing, they need to better communicate since many have heard of it.

For those who downgraded to XB7 Gateways - does ALL devices work (incl iPhotos) AND is 4K TV quality the same as XB8?

I spent 3 hours over 3 calls with Apple today. 2 techs had read the notes on the issue and were trying to help. One told me to exchange the XB8 for an XB7. Considering that. The other also thought there might be an ipv6 firewall causing the problem, and suggested I check with Xfinity (I told him they were no help). Please tell me how to disable the firewall. Thanks.

Thanks, Reb101, this is good news. It shows they are starting to take this seriously that it's not a local issue that can be solved by a reboot or a tech checking wires on a pole. I've sent them my info.

I am having the same issue. After spending hours troubleshooting with Apple support it appears that yes definite is the problem. I contacted xfinity and they are unwilling to help. Immediately blaming apple. While there are work around why can’t the two companies come together to fix the issue. Security updates and backups are very important things…

Ken1222 - That's ridiculous. Two Xfinity techs have offered to let me trade down for the XB7; one was even going to ship me one and I could just send back the XB8, no charge for anything. I don't know what Triple Play pricing is though.

I'm holding onto the XB8 for now, hoping they'll find a fix. I have a bad feeling about downgrading and if they do fix it, I won't be able to get the XB8 back (or so they said).

Joanfromhealdsburg - I agree, it is ridiculous. The triple play pricing is a specially priced package for land line, internet, and TV. If I try to make a change, they threaten a price increase, e.g. eliminate land line, but pay more for internet + TV. Makes no sense.

Also agree with you about holding onto the XB8.

Umm, this kind of fills me with rage. They want us to reach out to Apple and ask about ports? Do they not have communication devices at Xfinity that are able to contact Apple? Do they not have engineers that can speak to other engineers? Would it help if we provided the phone number? Good lord.

Where was this posted?

I have spent hours on the phone with Apple support about this. They are slightly more helpful than Xfinity, but not much, and no solution so far.

Xfinity has sent techs to my house three times on this; not able to do anything.

Unfortunately I ended up in the hospital and I connected my iPhone and iPad to the hospital Wi-Fi and guess what, backup and IOS update worked just fine. Xfinity and Apple need to sort this out and fix i! Now!

Neither of my iPads will back up, still getting the poor network conditions message. It looks like my firmware has changed from 6.2 to 6.3...

Tried a second time on the newer iPad; in addition to the "poor network conditions" it also said "must be connected to wifi" (of course I was)

Interesting - I tried that too, unsuccessfully. It is acting a little bit different though; it changes backs and forth between “estimating time remaining and “About 1 minute remaining,” before failing.

So I did a modem restart and the firmware version is still the same. I see references to the Reddit Xfinity. Is that /r or /u? Having trouble accessing any posts relative to this problem. Bottom line is Xfinity pushing out the updated firmware automatically to everyone or do you have to contact tech support?

One other thought. It could be that the firmware update was a test group, pushed out to a handful of users that they were communicating with directly via tickets that were opened from the thread on Reddit. They certainly couldn't be calling all their customers. Now that they've confirmed it was successful, which seems to have happened Saturday afternoon, they might be setting up the full system roll out of the new firmware, which hopefully will happen within a few days. Just a guess.