Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

Mon 7/8, 11:30PDT

All -

As follow-up, I just got a call from Gabriel in Adv Tech. He wanted to check and make sure that all of my devices were working properly. They are right now. We chatted a while about the discovery process and Xfinity's CS and response.

He says that his understanding is that they have updated a number of Gateways that came to their attention, and are now checking back for results. He expects that if all is working over the next few days, there will be a wider roll-out of the upgrade. Also said that one of the delays is that they haven't heard back/been able to contact all who were upgraded to confirm results.

He gave me the ticket# for my account, and asked me to call if there are further issues.

Only thing that has worked for us is splitting the channels and using the 2.4 band.

Apps over 200mb will give that message.

Clicking the second option, “Download” should work. At least it does for me and I also do not have cellular

I just split my network bandwidth and was able to download an update and do a backup on 2.4 ghz! It’s a workaround until they fix this problem but at least it works! Thanks!

Instead of coming together to find a solution they are playing the blame game. Try splitting your router to 5.0 and 2.4. When plugged in on 2.4 everything works as they should just slow.

Everyone try making sure you are up to date on apple devices. Forget your network and connect to it again and try the back up

I forgot network, rejoined and backed up both my and my wife's ipads successfully.

Yes, this worked for me! Forget your network and reconnect, and I was able to back up my devices. Yay! Now let's see if it will do it automatically.

They just posted on Reddit

Firmware fix being pushed out tonight - I recommend all reading instructions

My firmware, which seems to have resolved the issue, is 6.2p25s1. I suggest contacting them on Reddit. It’s the only way I was able to resolve this

Xfinity has started to roll out the fix and it will be completed by Sept 6 to all users.

My iCloud backup is now working with recent XB8 update CGM4981COM_6.2p25s1_PROD_sey. Thanks to everyone here for the good discussion.

One other way is to hit the “I” on your home network, turn off private IPV then turn off Wi-Fi, turn on cellular data and do the iCloud backup up that way. The IOS updates may or may not work over cellular data.

I actually JUST talked to Xfinity and scheduled for a Senior Technician to come out - rep admitted and can see my devices only working off one and not dual - this most likely is the issue - he said even at his home certain smart tv's and devices work better on 2.4 or 5 - I was not backing down and requested no one but a Senior Tech

I will keep you all posted for sure....fingers crossed - appt is Wednesday 7/19

I had a senior technician come out today and he split router my 2.4 and 5 - he did backups on his phone, my phone and iPad - iPad is now showing online ( prior it was not) Fingers crossed this works moving forward - sort of nervous because Xfinity doing network upgrades in my area 1:00am - 6:00

all this I have ( like all of us) has wasted endless hours on this … totally exhausted