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sashwati Author

Level 1

35 points

iPhone 13 Pro Max White Screen

We bought iphone 13 pro max on last year june. Today i.e. aug 13 we faced a major issue. The screen completely went white . We took the phone to the service center. They confirmed its display issue. We followed the threads in iphone 13 and found its very common and happening for a lot of people post upgrade. The customer care here asked for around 35k. The issue is bot caused by any hardware or software damage. None of these was damager by user i.e. us. Then why we have to pay such a lum sum amount for it. Need assistance on this. As a lot if important data is stored in that phone.

[Re-Titled by Moderator]

iPhone XS, iOS 16

Posted on Aug 13, 2023 7:47 AM

Top-ranking reply

vskalyan

Level 1

21 points

Posted on Jan 17, 2024 10:47 PM

Hi ,

My i Phone 13 pro Max Turn white screen in this morning, nothing we did night worked well suddenly went white.

Don't understand why it happened nothing we did worked well till night in the morning totally went white.

Can any one tell what is the solution now i need to follow.

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Similar questions

85 replies

Oct 6, 2024 6:40 AM in response to Niv240

wow, you and i have the same problem! The death screen and rusty screws, My 13 is declared dead today and all they can say is SORRY! WTH. An expensive phone and short time life. It totally crushed my trust with Apple and this could well be the last Apple product for me.

bu420

Level 1

8 points

Oct 15, 2024 3:11 PM in response to bu420

Got screen replacement for free for my iPhone 13 ProMax.

As far as what i heard from few online feedback, iPhone 13 pro max & iPhone 14 pro max are having similar issue of white/pink screen, & if eligible to raise concern - service center will probably have an update from Apple to repair it without any cost, but there must not be physical damage on phone that might have caused white/pink screen issue.

As in my case, I had no physical damage & after hassling for 15 days, got an update from Apple that once unit is reviewed based on condition, it is replaceable.

sashwati Author

Level 1

35 points

Aug 14, 2023 10:00 AM in response to SravanKrA

Thank you. I tried those steps but still same

MSA_Fort

Level 1

15 points

Sep 27, 2023 4:42 AM in response to sashwati

Same issue happened to my mobile in the morning and now its showing the white screen, no damage at all,

@apple should provide the solution for it. Its very frustrating.

Mobile age :--> 16 months

Sep 27, 2023 10:53 AM in response to MSA_Fort

I am too facing the same issue , I took care of my phone like anything. no drops or damages, the screen went completely white

Lhammie

Level 1

8 points

May 31, 2024 11:49 AM in response to sashwati

It happened to my phone earlier today, and I got it fixed already. The main cause of the white screen is the faulty clip attached to the screen, it is a seperate piece

Sep 5, 2024 12:59 AM in response to kloeydotcake

Sharing this as an evidence yall need to convince your local Apple Store to waive the screen replacement fee. For more context about how this happened pls refer to the post I replied to!

sashwati Author

Level 1

35 points

Aug 14, 2023 10:01 AM in response to Omar___

Thanks a lot for those helpful links!! I am trying for tge approach memtioned there

Sep 26, 2023 7:14 AM in response to venkatChowdhury

It's quality issue

apple need to resolve this issue

Rsn_ravi

Level 1

8 points

Oct 11, 2023 7:20 PM in response to Pank_kashid

how did you resolve this issue..? or repair it..?

Mabelk

Level 1

9 points

Oct 22, 2023 4:17 AM in response to venkatChowdhury

I encountered the same issue on my iphone 13 pro. Out of luck, I'm being asked to pay for the screen replacement coz this defect was not covered under any service program. Real disappointment

Nov 5, 2023 8:51 AM in response to Omar___

Hey Omar, Can you please re-upload those links? They are deleted.

fifti

Level 1

8 points

Nov 5, 2023 12:46 PM in response to sashwati

I have my iPhone 13 pro max and the screen turn full white and I’ve been to repairs iPhone and the screen cost over $500

Nov 7, 2023 2:11 AM in response to vivekvn94

Thanks Vivek. Good for you. But this does not mean everyone can get the same help. How did they identify this is manufacturing defect ??

Nov 7, 2023 2:18 AM in response to pujan130

We should not expect much worse than this. Because this is Apple and all they care is their new models and how to make customer pay for each and every vulnerabilities.

iPhone 13 Pro Max White Screen