Level 1

27 points

"There’s a problem loading this content" error while watching 'Across the Spider Verse' on Apple TV

Purchased Across the Spider Verse through Apple TV, have watched it several times on various devices, and now today, only the movie comes up with this error message. I’m able to watch all other purchases, including the Special Features on Spider Verse. This message only comes up when I try to play the movie.

I’ve searched for solutions and tried all the suggested workarounds and nothing is working.

[Re-Titled by Moderator]

Apple TV 4K (2nd generation)

Posted on Aug 13, 2023 9:51 AM

Top-ranking reply

jeromec71

Level 1

26 points

Posted on Apr 16, 2024 2:53 AM

Had the same issue.

Disabling IPv6 (which you can do in System Setting/Network on the Mac, but must do at router level for the Apple TV, and probably on other devices such as smart TVs) solved it.

Connecting through a VPN (which happened to prioritize IPv4 over IPv6) or connecting to my neighbors' WIFI (with their agreement, their network is IPv4 only) also solved it.

Apple system status page says everything is OK, on Apple - Support - System Status

Please send feedback to Apple on Product Feedback - Apple so they get aware of the problem.

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24 replies

Ontario1

Level 1

58 points

Mar 22, 2024 7:13 PM in response to NateDizzle

Similar situation with me with Apple TV 4K. All apps will play content except not the Apple TV+ shows. After selecting something to play There's a problem loading content box comes on screen. TV based Apple TV app will play, but I should be able to watch through the actual Apple TV 4K. Restarting things does not appear to have helped. Apple seems to have an issue that needs investigation. Thanks.

BMDL

Level 1

12 points

Apr 1, 2024 9:29 PM in response to NateDizzle

I am having this problem, too. Wanted to watch content available on “Filmwise” app so I installed it on Apple TV but no content from this app loads. I deleted the Apple TV app and reinstalled it but I am still unable to load content. Very frustrating.i am trying to watch this content on the latest iPad Pro.

Apr 14, 2024 10:29 PM in response to NateDizzle

I've been having the same error for a few months now. I also have a few other issues. I have a rather large library of movies and TV shows, most of it purchased on iTunes. I also ripped a DVD collection I have, for my own personal use. It's a bit more than annoying when stuff like this happens, it should just work, or throw up a message to say what's up. The other issues:

There are many blank areas where a movie I purchased should display on the Mac TVapp.
Much of the content I have purchased over the past year cannot be played on my MacBook or AppleTV. This string talks about the AppleTV. On the MacBook Pro, I select play and a window pops up for less than a second, then goes away. No error noted, nothing saying there is something wrong, just doesn't play.

Please help Apple!

Oct 18, 2023 5:49 PM in response to MamboCube

I am having this issue as well although my issue is the opposite. Movies and TV Shows play fine through the Apple TV app but won’t play while using the iTunes Movies nor iTunes TV Shows apps.

Feb 1, 2024 10:54 PM in response to NateDizzle

Does anyone know the answer to this yet ?

Mar 21, 2024 6:40 PM in response to NateDizzle

Me, too! It keeps saying “trouble with content”. How can I fix this?

Mar 22, 2024 6:22 PM in response to NateDizzle

Trying to watch Palm Royale and unable to load content. Restarted tv and apple tv

Mar 22, 2024 6:30 PM in response to NateDizzle

I am getting this error message on for all mankind and Invasion shows

SJAAR-

Level 1

9 points

Mar 22, 2024 6:43 PM in response to NateDizzle

Same issue. Problem loading content. Get it together Apple.

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"There’s a problem loading this content" error while watching 'Across the Spider Verse' on Apple TV