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iPhone calls going straight to voicemail

contacts on my phone like doctor offices and business contractors are going to my voicemail. They are not blocked. They are added to my contact list, but they appear in red instead of black.

iPhone 14 Pro Max, iOS 16

Posted on Aug 17, 2023 5:10 PM

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Question marked as Best reply

Posted on Jan 29, 2024 1:51 PM

having the same intermittent issue. keeps cropping up--my phone does not even ring . ... goes straight to vmail. no recommended fixes have repaired the problem so far.

83 replies

Apr 13, 2024 9:21 AM in response to Lawrence Finch

All of the responses that day the same thing is incorrect. I had an iPhone 14 ProMax, I have never used the DND or focus. Right after the iOS 17 update my phone started not ringing and calls going to voicemail. I do not have many calls from people not in my contacts, all my of my work forwarding calls work, but my family gets sent to voicemail. Network settings and phone was reset. Phone was tested and SIM was fine. I upgraded to the 15 Pro. Calls worked great the first two days then the Apple 17 update, and again same issues.


It’s not the network and it’s not any of the fixes that people keep repeating. It’s definitely the 17 update that is causing issues. Apple needs to just take accountability and fix it. Not that huge of an issue if they just did so rather than pretending it’s not them.

Mar 2, 2024 2:48 PM in response to Rnew40

Rnew40 wrote:

Same problem for several weeks and nothing has fixed it. Anyone who calls on the first call gets sent to voicemail, if they call again, it goes through. It’s so irritating.

What you describe is the behavior of an iPhone that is on do not disturb. While there are different ways to configure "do not disturb," one is for the phone to not ring, instead it goes to voice mail. However if the caller calls again within 30 seconds, the phone then does ring. My phone has been set this way for years at night, so I am not bothered by middle of the night calls or messages, but my daughter knows she can reach anytime by just calling twice in rapid succession, the second time I hear the phone ring.


In addition, if one of your other Apple devices that is sharing the same Apple ID is put on do not disturb, depending how you have configured your devices, your other Apple devices will also be on do not disturb. So if your laptop on the same network is on do not disturb, other Apple devices sharing that Apple ID may also revert to do not disturb, which might not be the behavior you want. Do Not Disturb sends calls right to voicemail.

Mar 4, 2024 1:45 PM in response to MLKAHANE

FIXED IT!!


My phone stopped accepting calls today - missed 4-5 called - went straight to VM.


After a lot of troubleshooting, I determined that it was due to my setting the focus mode on my iMac to "Do Not Disturb". That was it! Turned it off and now I get my voice mails. Ther must be some was to still let calls com through, but prevent notifications on my screen. But that's for another day...


Mar 6, 2024 5:22 PM in response to Voice_of_Reason_1

Update. My “fix” worked for a while then stopped. I check the usual focus, notification, etc settings, did a “reset network settings” then a “reset all settings.” Nothing worked. Then called *611 and Verizon did something internally to “sync my phone to the network.” I rebooted the phone and it fixed it. For now anyway. I’ll post again in a few weeks with an update. Gud Lawd.

Mar 15, 2024 4:46 PM in response to MLKAHANE

A network reset by you the phone owner may cure it, BUT if you can call your cellular provider on your phone do a reset, that works best. You call them. They do a reset and you shut off your phone for a couple of minutes to let the reset work through the network. Then power up the phone. That should fix the going right to VM.

To reset yourself:

Settings/General/<scroll down far>/Transfer or Reset iPhone/Reset <Not Erase>/Reset Network Settings<Not all the other stuff>

Screen goes black---WAIT a minute or so ---- the phone is "finding" the network.

Phone will power back up itself.

This also helps the phone FIND TOWERS in new locations; so if you travel do a Network Reset is each location you will spend time in, THEN reset when home.


Also, other members above had made good suggestions with a protocol (series of steps) to check various settings on your phone; the silence switch (top left of phone- orange bar shows silent--will go to VM), call forwarding, call blocking and so on. Run those settings down as well if a network reset does not work.




Feb 27, 2024 8:01 AM in response to Wil R

I have the same intermittent problem. It started a few weeks ago. If I turn off phone completely and restart, it goes away temporarily but then starts again. I agree, there's a software bug and I WISH apple would fix it. It if were Verizon, it would not disappear each time I restart the phone. I need to use my phone for incoming emergency calls and it's UNRELIABLE.

iPhone calls going straight to voicemail

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