iPhone calls going straight to voicemail

contacts on my phone like doctor offices and business contractors are going to my voicemail. They are not blocked. They are added to my contact list, but they appear in red instead of black.

iPhone 14 Pro Max, iOS 16

Posted on Aug 17, 2023 5:10 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2023 5:15 PM

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • iOS 16: Open the Control Center and turn off Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


93 replies

Mar 2, 2024 2:48 PM in response to Rnew40

Rnew40 wrote:

Same problem for several weeks and nothing has fixed it. Anyone who calls on the first call gets sent to voicemail, if they call again, it goes through. It’s so irritating.

What you describe is the behavior of an iPhone that is on do not disturb. While there are different ways to configure "do not disturb," one is for the phone to not ring, instead it goes to voice mail. However if the caller calls again within 30 seconds, the phone then does ring. My phone has been set this way for years at night, so I am not bothered by middle of the night calls or messages, but my daughter knows she can reach anytime by just calling twice in rapid succession, the second time I hear the phone ring.


In addition, if one of your other Apple devices that is sharing the same Apple ID is put on do not disturb, depending how you have configured your devices, your other Apple devices will also be on do not disturb. So if your laptop on the same network is on do not disturb, other Apple devices sharing that Apple ID may also revert to do not disturb, which might not be the behavior you want. Do Not Disturb sends calls right to voicemail.

Jan 26, 2024 2:55 PM in response to MLKAHANE

This is a total pain in the butt that Apple does not have a "Select rings before going to voice mail" option in settings. I am sick and tired of jumping through hoops getting information on the Apple website as well as YouTube. My phone rings 3 times and goes to voice mail no matter what I do. I have an iPhone 11, iOS17.2.1


I have punched in codes and cotacted my carrier...NOTHING WORKS!

Feb 14, 2024 1:53 PM in response to MLKAHANE

Has nothing but issues since latest update of IOS. Apple helpline told me to do a factory reset. Did that and still not resolved. Asked what I do next person could not help. Can’t uninstall update but phone worked without issue prior to this. Anyone had similar issues I think it is a software glitch Apple having none of it. Thankfully it is a works phone so returning it tomorrow not taking responsibility for missing important calls

Feb 27, 2024 8:01 AM in response to Wil R

I have the same intermittent problem. It started a few weeks ago. If I turn off phone completely and restart, it goes away temporarily but then starts again. I agree, there's a software bug and I WISH apple would fix it. It if were Verizon, it would not disappear each time I restart the phone. I need to use my phone for incoming emergency calls and it's UNRELIABLE.

Apr 13, 2024 9:21 AM in response to Lawrence Finch

All of the responses that day the same thing is incorrect. I had an iPhone 14 ProMax, I have never used the DND or focus. Right after the iOS 17 update my phone started not ringing and calls going to voicemail. I do not have many calls from people not in my contacts, all my of my work forwarding calls work, but my family gets sent to voicemail. Network settings and phone was reset. Phone was tested and SIM was fine. I upgraded to the 15 Pro. Calls worked great the first two days then the Apple 17 update, and again same issues.


It’s not the network and it’s not any of the fixes that people keep repeating. It’s definitely the 17 update that is causing issues. Apple needs to just take accountability and fix it. Not that huge of an issue if they just did so rather than pretending it’s not them.

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iPhone calls going straight to voicemail

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