You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 17 gray call screen

I'm sure that I am not the only one. After the IOS 17 update was shocked to see that horrible gray call screen. Who in the technical department decided that was a good idea? and also moving all the buttons to the bottom of the screen. Certainly is vey ugly as far a I'm concerned. I know there's no fix for it here, just getting it of my chest.


[Re-titled by Moderator]

Windows, Windows 10

Posted on Sep 21, 2023 9:29 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 4:50 PM

As I said the call screen has always been black, incoming or outgoing calls. Now with IOS 17 the call screen is an ugly gray color, with all the buttons that used to be in the middle now moved to the bottom. I'm not even sure if apple now why? I put in a request to apple support and was booked for a midday callback, that was 3 days ago.

294 replies

Dec 3, 2023 5:40 AM in response to evan405

This change has been a disaster for anyone with sight issues. The gray/pink background with faded buttons is virtually unrecognizable to my mother. To compound it, you moved the buttons around just for the fun of it??? What in the world were the developers thinking? To say a “fix” is to update every contact individually is ridiculous! This is a safety issue! My 90 year old mother who has poor eyesight is literally without a usable phone due to this!

Dec 3, 2023 9:13 AM in response to Dogcow-Moof

Yes Dogcow, but we can acknowledge the value of other user's thoughts and make them feel welcome, even as we also encourage them to send feedback through proper channels. What you call commiseration can also be seen in a positive light as solidarity and helping people to know that they are not alone in their concerns. A little empathy and kindness go a long way in helping people feel better as we hope Apple makes an accommodation for those of us with less than perfect vision.

Dec 3, 2023 9:27 AM in response to Patrick Weisser

Hello~ While we may feel compassion …this is a technical forum and we give technical answers. Wouldn’t it be much better to actually help someone with their issue? I can assure you that is and always has been the intent of * Dogcow-Moof * who devotes hours of their own time volunteering here to do just that. How’s about you jump in and do the same and then you can complain.


~Katana-San~



Dec 3, 2023 9:35 AM in response to Dogcow-Moof

Thank you Dogcow. Aside from enlarging the fonts, the only thing which allowed me to use and enjoy my iPhone without limits or compromises was the beautiful contrast of Dark Mode. But now my Dark Mode setting no longer works in the Call Screen, nor in Contacts. It used to be consistently applied across the iOS interface, but now it is not. If only Dark Mode would be applied consistently as it once was, all would be well.

Dec 3, 2023 9:57 AM in response to Katana-San

Hello Katana. Well yes resolving an issue is always best if possible I agree. But when something can not be changed for now, like the gray call screen, and people with disabilities are affected, that's when a little compassion and understanding are especially warranted. Kindness is never a waste of time. Having another vision-enabled user - even one with lots of support points - tell us they like the color and we should just get used to it (as has happened here before) only serves to underscore our disability. I have tried to remain positive on here while still honestly presenting the challenges facing us with the gray call screen. I don't mean to be seen as only complaining as you say. But I hear what you're saying, and I will double my efforts to be focused on solutions rather than issues.

Dec 3, 2023 12:02 PM in response to Patrick Weisser

Hello again~ I myself have disabilities including visual ones and agree with kindness being important. I take issue with the fact that once simple facts are stated by one of the most caring senior contributors in this entire forum who is as selfless as one can be received a reprimand. That is not kind. Plus … I don’t see any where in this thread that *Dog-Cow-Moof* said anything one way or the other about liking this change. You can have an opinion but no one else can? It takes a lot to work for those “points” here and we are all just volunteers. So a simple thank you means more than anything. Leaving feedback for Apple is the only way this issue will possibly be addressed.


~Katana-San~



Dec 3, 2023 12:45 PM in response to Katana-San

Katana-San, it was not Dogcow-Moof I was referring to in my comment about a senior contributor repeatedly saying to me and others that they like the color and that we should simply get used to it in response to my expressing it presents a visual challenge due to my disability. I didn't think it necessary to mention the senior contributor by name because they likely know who they are and that's not the point anyway. We are here to help each other, and that includes helping each other be better. I appreciate the advice you have given me and I hope you see that I am acting in good faith here. Everything I have said is heartfelt, and I am always open to what others like you have to say in good faith as well.

Dec 3, 2023 12:56 PM in response to Patrick Weisser

I'm quite sure you are referring to me. I NEVER once suggested you should like it, nor would have I simply told you get "used to it." NEVER ONCE. I did say I like it and I actually do. I said no one here can do anything about it. I said you should let Apple know what you think. Please DON'T put words in my mouth I NEVER said.


Thank you.

Dec 3, 2023 1:03 PM in response to Patrick Weisser

Hello once more~ Yes…I read all 17 pages of this thread and knew exactly who you were referring to and see… now they are aware of your comments as well. That is why I made the comment about this being a technical forum. You are criticizing senior members who are very dedicated and selfless…that never goes down well. Probably best to not do that anymore? We help here for hours everyday and have for years…so giving a lecture about helping may not go over well either.


~Katana-San~

Jan 16, 2024 7:23 AM in response to evan405

I do not believe it!

it’s as simple as that “ If it’s not Broken then Don’t Fix It”

if your design department has extra time on their hands then change something else that needs fixing.

it seems every time a new update is released it drastically changes so many things that are not relevant to a technical issue, leave the aesthetics to the customer “ That was the purpose of the GUI System was about to begin with.

user friendly. Just as an earlier update had shut off and reset all the preferences which was totally bad because not knowing if you set your alarm clock and it didn’t work or was rest then you missed your appointment or was drastically late.

Thank you

Feb 26, 2024 10:56 AM in response to evan405

The Calling screen was actually transparent which was so innovative & clean. If you had a poster for a contact that would be kinda blurred/transparent while in the call, for contacts without a poster your wallpaper would just be blurred in the background. It was so aesthetically pleasing. However now this gray screen thing is just so ugly......so much so that I actually cring when making a call. If you have a custom poster for someone the way it's blurred now isn't quit transparent if that makes sense, just a blob.... not clean. To be honest this seems like a whole step back, how do you go from a transparent screen to an almost soild one? It also makes the buttons look less sophisticated, the font way too bold & starch white. I thought transparency was the future, everything just looks choppy and less refined. The only neat thing about this new update is how you can customize your own contact poster and control how your viewed when you call another iphone user.

Feb 28, 2024 12:54 PM in response to evan405

Default call screen on new IOS 17.3.1 out of place

The new default call screen on new IOS 17 And 17.4 out of place its confusing and looks and feels bad. It would be great if we could set a default call screen by ourselves so we could customize back to the way it was before, however it looks for the people who don't have personal contact cards, people who have disability's. Making these changes every other month is not good for disabled people who don't understand technology. so please give us this option in IOS 17.4

iOS 17 gray call screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.