Face ID stopped working on my iPhone after iOS 17 update

There are instructions in the page for Face ID that lands you in a page of what to do.

Refrain from factory reset things, which is the laziest of tech support actions you can take, and create more problems. Unless someone is an Apple support rep (and I know there many users who are better than many of the "Genius" desk reps) do not follow suggestions to do illogical things to solve this problem.

Update broke iMessaging, Facetime, and emailing on my iphone and ipad. All suggestions from Apple have not helped. Tried to contact Apple support but can’t. I need to be able to text but of course I CAN’T!! Unfortunately, the list of what no longer works is increasing every day! Products already too broken to be useful. And I see that there are so very many who have the same problems. Over 3 years ago, an update broke texting on my iphone. After years of working with Apple Support and over 150 hours of phone time, problems still have not been fixed.

Updated my phone now face id don't work, then I get in my car and apple play no longer works either. I reset all the settings couple different times, and restarted the phone with no luck. My husband is having same issues with car play. We both have Iphone 14 promax and updated to 17.1.1 Next I will do a factory reset, if that don't work I'm going back to android.

Im glad im not the only one having this issue. It seems like it wants to work whenever it decides to but for the most part it wont. Im so spoiled with the face thing and now i have to put my password in all the time. Also why all these updates all the time? Never fails every time i do an update something doesnt work right. Frustrating!

Mines the only one in the house that’s stopped working. I have a 13 pro max. My daughters both have 11 pro max, 1 son has a 12 pro max and 1 has a 14 pro max. All theirs are still working fine. I’m also having other issues though. Camera doesn’t come on straight away when you open it and my flashlight is slow to turn on too. Tried every fix except 1 so it looks like it’s gonna be a factory reset which is a pain if you can’t restore from backup

After update on iOS 17.1.2 my faceid is not working good. Sometimes scan pass and something phone say, please type your password for faceid activation.

Definitly is after update because my phone work very good, nothing replacement.iphone 13 pro max

I try add faceid again, change password, recoery update.

Apple?!?!?

I have a 12mini. I have tried everything including a full reset and restore, and this has not helped. I still get the Face ID not available at this time message. Upgrading to 17.1.2 as recommended by apple support did not fix this Face ID problem. I hope I do not have to resort to the solution of resetting completely without restoring old backup. That would be awful.

This is the second update which has caused my Face ID to stop working. Apple get your finger out and sort this. This is not a new problem and really infuriating and causes so much inconvenience particularly for banking apps

I just got this iPhone 14 on Nov 23, brand new. My Face ID didn’t work on several occasions while trying to download some apps today. So I decided to rest my Face ID and redo it. Now I can’t even redo it. The camera won’t recognize my face within that stupid square box. This phone isn’t even a month old. I tried to turn it off and it still is not working. Very frustrated!!!!

I have a 14 plus. As soon as the 17.1.2 installed the face ID stopped working. Update your phone to make it better and it gets worse. I can go to the face ID set up and start it, I follow the instructions exact. It says lower your face, move it back, raise it up and then it says face ID not available. I have heard the android is better and I'm about to find out. What a joke!

I have had the same ongoing FaceID recognition problem. I have tried what has been suggested but to no avail. I have an iPhone 13 Pro Max which has had other issues which Apple customer support staff downplay or try to blame it on anything but their products. I have had a major battery issue where it swelled up to crack the casing and pressure other components. The phone had around 18 months of use. Every component used with the phone for charging are Apple products which were bought for this specific phone. I wasn’t near an iPhone store so had to stop at a cellular repair store. The guy showed me the battery and cracked casing. He also said the battery would have caught fire sooner rather than later. It was swollen and distorted. I brought it in to the Apple Store as soon as I could which was a couple of days later. After waiting over 40 minutes to get someone to look at it, I was told “That’s real bad. Good thing you came in. But I’ve seen worse” I couldn’t believe it, they know about the problem, but still they weren’t willing to do anything. I was basically told “You’ve already had the battery changed so there is nothing more we can do. I have people waiting” With the latest FaceID problem and the other ongoing problems I have to say I am very disappointed by Apple. I was expecting a lot better.

Same thing happened to me. I have a XS that I have as a spare. Updated to iOS 16, immediately after that the face id stopped working. Never had a screen replacement, never been out of a life proof case. Reset it, it worked for a few days then it defaulted to this error message regardless of software updates. They Bricked it. I'm posting this from a new pixel needless to say.

iOS 17.2 est sorti ce soir. Je teste une restauration depuis le MacBook avec téléchargement complet de l'OS. Je pense que certains l'ont déjà tenté mais je n'en suis pas sûr. c'est sensé être plus complet qu'une simple restauration de l'iPhone...

Bon. Et bien je me répond à moi même. Ca ne fonctionne pas. 2H perdues.

Première utilisation c'était déjà pas possible. Baissez l'iPhone, levez l'iPhone... J'ai failli le balancer. Je vais réfléchir à quitter Apple (Mac, iPad, MacBook... Je vais tout virer tant ça m'exaspère

Bonsoir tout le monde.

J'ai eu ce soir un technicien (du plus haut rang) au téléphone plus d'une heure. Nous avons évoqué ce forum et il m'a certifié que près de 2000 personnes, c'était pas possible que ça reste ainsi.

Je lui ai expliqué qu'hier j'avais réinitialisé mon téléphone et que FaceID ne fonctionnait toujours pas. Comme par hasard, au moment ou je l'ai eu il fonctionnait. Il m'a proposé de le recontacter par mail quand ça dysfonctionnerait à nouveau, ce que j'ai fait 1 heure après avec une vidéo.

Il veut désormais analyser des log et on se téléphone à nouveau demain. L'étape suivante sera confiée à l'équipe recherche et développement.

Je vous tiendrais au courant. Je ne sais pas si tout ça est pris au sérieux mais ça laisse penser que si.