Face ID stopped working on my iPhone after iOS 17 update

Tous les employés que j’ai eu ne connaissent même pas le problème. On n’est pas documenté en interne.

je vais tenter d’aller au bout avec ce monsieur qui me dit que le nombre de personne impacté n’est pas un critère suffisent pour clôturer un tel phénomène.

Bonsoir

hier le technicien d’un niveau plus élevé m’a rappelé comme convenu à un moment où le défaut était présent.

il a généré une collecte de log en me faisant provoquer le problème, afin de le remonter du côté des développeurs.

demain il me rappelle pour me dire ce qu’ils auront décelé. Hardware ou software…

je viens de terminer mon appel avec un superviseur Apple.

des log ont été collectés des dernières 24H pour analyse par les développeurs.

il me rappelle lundi pour me dire ce qu’il en est.

d’autre utilisateurs sont également pris en charge comme moi. Les choses bougent ils sont en train de s’y pencher c’est évident.

Apple just messed me up mentally with this, I never had a panic attack before today, I’m a Uber driver and both my car payment and rent are due I’m struggling to find orders in my area recently, today was the busiest day on the month, and since last morning my camera wasn’t working so I tried resetting the phone and when I opened Uber again I was asking me for a picture to confirm its me, apple tried charging $500 to chance my camera and sensor and impressed me how employees are not aware of this problem that’s happening with hundreds of costumers, I will probably use rent money to buy a cheap android and get back on the road since apple destroyed me completely today

Just updated with IOS17 Update last night and now Facial Recognition ID is not working. Followed all suggestions to reset and still not working. What a pain in the butt this is as a lot of my apps use FaceID to open. Why on earth would Apple give us a supposed software update that is not tested!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You’re completely right. And don’t let anyone bully you into not expressing your outrage - you probably spend over $1000 on a device that has failed and there is no clear answer why - this is a user to user forum and as far as I know, you are entitled to express your disappointment while looking for answers - many others feel like this and it’s good to share. Apple DO look occasionally at this page as a senior rep told me he saw every single comment when I sent him the link. I also sent him Reddit links which he looked at.

You are not alone. Apple have dismissed this issue as coincidence unless many more people come forward and they see a trend that points to manufacturing or software - so far they have not. Check your warranty in the meantime. Good luck!

Have tried every suggestion on a new iPhone 15. Nothing works. If I turn on Face ID, it never ask for passcode, the screen never locks, the minute I touch the screen the lock icon shows open. Turn off Face ID and passcode is required. Touch the screen and the lock icon shows its locked. On the older phone, a couple of apps that used to use the finger print on the button to work now ask to use Face ID. When I say yes it opens the app but nothing shows on the screen to indicate that Face ID was used.

I have always used Apple but they are terrible now. One problem after another. I have two friends whom went to Google Pixel and love it. I am a hair away from doing the same. I do my banking and bill paying and am concerned about so many updates and fixes. Apple is fumbling the ball and people are leaving, in what I call turnovers.😣😕😖😤😫🤔

I have a 13 Pro Max and am having the same problem as everyone mentions. Besides trying all the suggestions below, which didn’t work, I spent an hour on the phone with Apple Support. You guessed it - still not fixed. Apple doesn’t care !!!

Same issue with my xmax. Just came back from apple support and the guys working there told me it is hardware problem and I have to pay $297 to fix it.

what a ripoff. Apple screwed up with the new update and don’t want to admit it. I insisted that it can’t be a hardware problem as it has happened right after my update but they said your warranty is expired and there’s nothing that they can do.

Not for the first time after a software update my Face ID has stopped working. I have tried a reset and turning my phone off and on but to no avail which is a real pain. How is Apple going to fix this problem which must affect lots of users?

My Face ID has stopped working this morning as of January 19, 2024 and I did everything to get it rebooted and it’s not working. What do I need to do to get my face ID working again I have a 13 Pro Max.

I am having this issue now too. and Upon attempting to reset face ID, it keeps telling me to reposition my face withing the frame... and alerting me to move the phone higher.. then lower.. then back to higher.. then it just sits there. nothing. my face is within the frame... so now i dont even have face ID??? WTF is happening. Is this apples way of forcing people to get a new phone?

Facial recognition does not work for me as well after upgrade to 17.2.1

Reboot does not fix the problem. Resetting Facial ID goes trough all of the motions and appears to reset, but does not work when you reopen the phone. When I joined this group, I could not use Face ID and had to login with my Apple Account password… after receiving a 6 digit code to log in.

My iPhone as of today is no longer allowing me to use Face ID. I tried going into settings to reset and the software is not recognizing my face. Earlier in the week the phone deleted my two most commonly used emails and I lost all contacts. Had to re-add the emails. My phone is just over a year old and updated to IOS 17.3. Not sure if it was the most recent update, or a hardware glitch. Anyone else experiencing these issues?