Face ID stopped working on my iPhone after iOS 17 update

"It's quite a rare issue" Judging by the 246 "Me too" tags, I would not call that rare. In fact the real number it affects is in the thousands over the last 2 years. I've been following this closely and it's scandalous to be honest. It seems, that ios16 in particular caused this function to brick in some way, on some devices, and there is NO solution out there that works universally. Every support person issues the same suggestions that never work. It takes so long, people get fed up when it fails and wait til the next time. I think it's a hardware/software glitch that Apple will not address or own up to as, if word spreads, inevitably it could go legal. Just my personal thoughts. But rare, it aint.

I did what an AT&T representative told me to do last Monday and it worked temporarily. I have been doing a soft shutdown at least twice a day, sometimes 3 times. The latest software fix is a disaster. Me and everyone else paid a lot of money for our phones. And whether we can afford to go and purchase a new phone is moot. We are ALL tired of functions not working and want what we pay for.

Merci beaucoup Simon!

You have really helped us here. The last time I spoke with Apple they said they never heard about it and to replace the camera unit (€€€) but perhaps as more people call them, they will create a fix. I am going to make another an appointment this evening. Great advice too about calling them - anybody with this issue - CALL APPLE!

Bon n’enlevez pas vos verre trempé ça ne change rien. Comme d’habitude au bout d’une heure c’est la même chose : ça ne fonctionne plus (alors que c’était parfait)

c’est incompréhensible. 

prochain test : réinstallation d’iOS depuis le MacBook Pro (en mode recovery)

je vais attendre la sortie de la prochaine version publique pour le faire.

Si toujours nok je ferais jouer la garantie pour réparation.

Happened to me as well. I have an iPhone 11 Pro and once it was update to 17.01, the FaceId hardly worked. I tried resetting the face ID but the camera doesn't recognize my face and thus refuses to scan (I got partly scanned scanned at one point but it drops out). Restoring the device seems like a bad option to me instead instead of getting this to work like it was prior to the update.

J’étais revenu dire quelques heures après qu’en fait ça n’avait rien réglé du tout. J’ai la dernière version dev mais c’est toujours la même chose : parfois ça fonctionne parfois non, sans aucune explication à donner ou situations particulière

j'attends la sortie 17.2 pour faire une réinstallation via recovery (pas seulement une réinitialisation mais un téléchargement complet d’iOS comme si le téléphone était incapable de démarrer)

steenhanton wrote:

You can do a recovery but the issue will remain. Also, you can go back to ios16, but you cannot restore from a backup make on ios17. Apparently.

If someone has updated to iOS 17 on a public release, they CANNOT go back to iOS 16 at all. Downgrading iOS has never been supported by Apple.

Cleaning the lens area works for a very small minority of people. The majority of people experiencing FaceID errors is down to SOME iPhones being bricked by updating to ios17. So far, Apple has not said the problem exists, nor are they planning to fix it.

Resetting does not fix problems created by Apple’s recent update. I spent over 5 hours Saturday with Apple Help trying to get the many major problems created by their update fixed on my iPhone. Unfortunately, after 5 hours they had not fixed anything. INSTEAD, I now have EVEN MORE THINGS BROKEN.

[Edited by Moderator]

Iphone 13Pro - face id stopped working after 17.1 update. I have 2 13Pro models and the issue is only present on one of the phones. After trying several suggestions, took the phone to the Apple store. No surprise as the Apple rep knew exactly what was happening and stated it was either a software or hardware issue. After running diagnostics, was told the resolution would require a repair for $250.00. As there are almost 2,000 responses as " happened to me" on this issue, seems like Apple would take note. Not sure how a software update could cause a hardware issue.

This has been a problem for me as well for the past 2 months. I just tried upgrading to 7.2.1, redid my Face scan, removed the screen protector and tried face scan with and without glasses...still not working.

This is a user to user only forum. You're not speaking with anyone from Apple. Telling only other users it's time to move to Android, really doesn't matter much to any of us.

Feel free to tell Apple though, via this link --> Feedback - iPhone - Apple

I'm not sure if it's just a coincidence, but I disabled the "Requires Attention" feature and reset my Face ID as others have suggested and it worked for me. I was able to immediately turn back on the Requires Attention feature.

iPhone 15 Pro Max. Face ID stopped working with iOS 17.3 update.