You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods not connecting to iPhone after updating to iOS 17

Has anyone had an issue with their AirPods not connecting to their phone after iOS 17 update? My AirPods Pro (1st gen) will not connect to my iPhone 13 Pro Max. When placed in the ears the notification sound to say they’re connected does not happen. Occasionally I get an “AirPods connected” message on my phone, but when I try to play music the sound comes out of my phone, not the AirPods.


I can fix the issue temporarily by forgetting the AirPods device on my phone, then reconnecting them. The sounds come through the AirPods, but when I stop playing music, dock the AirPods to the case and come back to use them later, the issue reappears.


any advice on how to fix would be greatly appreciated


Thanks


[Re-Titled by Moderator]

Posted on Sep 22, 2023 12:05 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2023 1:09 PM

I have this issue also. My problem goes even further though as I removed the AirPods Pro from Bluetooth and now my phone will not recognize them at all. I’ve tried every possible way and no matter what my phone just doesn’t recognize them. Everything is updated and everything has a full charge.

194 replies

May 22, 2024 4:12 PM in response to Andybacchus

Same problem! iPhone 15 Pro Max with iOS 17.5.1. Sometimes connects but not sound.

So I thought about using my iPhone 13 Pro Max with iOS 16.2 and you know what works perfectly! In the second photo, screen from my iPhone 15 Pro Max. No data AirPods. The first photo, screen from my iPhone 13 Pro Max, magically, all data from the Airpods. Apple we all need an answer! iOS 17 is the Real Problem! We need a solution! Thanks

Oct 1, 2023 2:01 AM in response to Andybacchus

I have had the Airpods Pro (1st generation) since the day they were released. In 2022 the connection was very slow and made some noise, which I later discovered was covered by a warranty that Apple made an exception to and I received new Airpods Pro. Since then they have worked perfectly, even after a few drops. After the IOS 17 update, it stopped working at all. The box doesn't emit light, the headphones don't charge inside the box, the connection sound with the iPhone doesn't make, the music plays on the phone and only a few seconds later does it play on the Airpods. Anyway, I've already called Apple Technical Support and the only solution they give me is always paying for an repair. I won't do it and this shows Apple's hypocrisy. Money is what Apple wants, but I won't do it, I know this was not a problem caused by me but by Apple in order to get more money. An outburst from a consumer with little money 🫤

Oct 1, 2023 5:52 AM in response to Ries2001

Okay update…. I figured that my AirPods keep playing music even if they are outside my ears. The whole ear detection is broken. The reason why my right AirPod won’t work is that if my left one starts charging in the case the right one also thinks it’s charging…. I know I have good ears but I am quite surprised they can charge my AirPods LOL…. Jokes aside… this is clearly a software issue apple has to resolve

Oct 2, 2023 12:03 AM in response to Andybacchus

Yes since ios17 AirPods are weird now, all sorts of issues that never happened before


eg taking them out of the ear, the media used to stop. but now it keeps playing on the phone speaker


it doesn’t automatically pair when you put them in your ear.

You have to go to settings each time.


ive tried with two iPhones and two AirPods.

and I’ve re synced them.


this has got to be an issue on apples end

Oct 2, 2023 2:27 PM in response to Andybacchus

Me too. When I ask Siri to make a call, she doesn’t do it from my Powerbeats Pro anymore it goes to my phone even when I add it in the verbal command, even worse is physically when I choose my Powerbeats on the screen the call still won’t route through correctly.

I’ve uninstalled and reinstalled them. Music works, nothing else.

Oct 3, 2023 8:14 AM in response to Andybacchus

for me, it's on both the latest iOS and Mac OS. Bluetooth is kind of useless.


On iOS; it has a bunch of problems like showing as connected but not connected actually, and even when it's connected, during the Facetime call mic stops working. so I have to stop the Facetime call and call again. also keeps disconnecting during the calls or when watching videos.


On Mac OS; again bluetooth is a mess. while using either airpods pro 2 that I have or any Bluetooth headphones, it keeps cutting connection btw the devices. it even cuts the connection when skipping the video stream and causes a few seconds of lag when trying to play a video or any streaming.


long story short, it's all a big mass right now. I hope you guys fix this as soon as you can.

AirPods not connecting to iPhone after updating to iOS 17

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.