AirPods not connecting to iPhone after updating to iOS 17

Has anyone had an issue with their AirPods not connecting to their phone after iOS 17 update? My AirPods Pro (1st gen) will not connect to my iPhone 13 Pro Max. When placed in the ears the notification sound to say they’re connected does not happen. Occasionally I get an “AirPods connected” message on my phone, but when I try to play music the sound comes out of my phone, not the AirPods.


I can fix the issue temporarily by forgetting the AirPods device on my phone, then reconnecting them. The sounds come through the AirPods, but when I stop playing music, dock the AirPods to the case and come back to use them later, the issue reappears.


any advice on how to fix would be greatly appreciated


Thanks


[Re-Titled by Moderator]

Posted on Sep 22, 2023 12:05 PM

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Posted on Nov 15, 2023 7:30 AM

So here is an important piece of information: https://www.reddit.com/r/apple/comments/xr2txe/apple_told_me_airpods_wont_work_if_im_using_a_vpn/


I was having a daily problem of having to reconnect to my AirPod Max since the iOS 17 update that came with a firmware update for my AirPods. Talked with Apple, removed all my VPN profiles off my iPhone and restarted it. AirPods connected right away. There may be other issues, but this seemed to work for me. They suggested I contact my VPN provider and make sure they are not managing your Bluetooth. Also can affect any Bluetooth device apparently. Apple is investigating.

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194 replies

Nov 27, 2023 2:11 PM in response to Alexxx1388

Same thing , exactly same.

losing connectivity with airpods, don’t reconnect again, once I pause a song they disconnect etc. In find my it has a yellow problem( tried to follow apple steps , didn’t work) .


also after this update my apple pay doesn’t work. I mean I have my cards , I can pay online , BUT when in a shop or somewhere when I put my card to terminal for payment it doesnt work. So like the censor stopped working. Really really weird. If you get it figured out please reply

Nov 28, 2023 6:20 PM in response to Andybacchus

Same issue w both my AirPods so BS annoying everything worked fine until iPhone did update automatically I have to reconnect several times for it to work literally bullsh💩t on apples part no help from customer svc they advised me to make a genius appt at Apple Store I feel they should fix this or refund cost of AirPods or iPhone for the record both AirPods and iPhone are less than a year old!!!

Dec 13, 2023 4:30 PM in response to Andybacchus

I’ve had issues since iOS 17 came out but didn’t make the connection until today. My Beats Flex will not connect to one of our TVs (both Samsung and same model line) they will connect to the 75” tv, but will not connect to the 65” tv. Prior to iOS 17 no connection issues at all. My Powerbeats Pro’s connect but the ear detection and pause buttons have not worked since iOS 17 originally released, only the volume buttons work.

Jan 5, 2024 7:19 AM in response to Andybacchus

not really sure but I do think the iOS 17.3 update interfered with the connectivity of the AirPods only one is working the other is not left not connecting or being sensed by the case and the right AirPod works the case can sense it but it’s still not connecting to my phone and I think it’s because the left AirPod isn’t being sensed so when I try to all of these ways to get them to connect back it doesn’t P.S DO NOT PRESS FORGET DEVICE WHEN YOUR TRYING TO FIX YOUR AIRPODS this is the second time this has happened to me

Jan 5, 2024 10:23 AM in response to Andybacchus

I spoke at length with an Apple support tech yesterday after requesting to elevate the issue above the standard support level and I told him about this discussion and how over 1000 people are having the issue. I also told him my AirPods connect to a Samsung phone and Lenovo laptop fine but not connect to iPhone or MacBook after the update. He said he hadn’t had a single ticket assigned with this issue and the elevated (management team) was not aware of any AirPod issues related to the update. I told him to look here and asked at what point does Apple admit it’s a firmware or upgrade issue and not hardware issue on our end. He basically gave me a round about answer and scheduled a Genius Bar appointment to have my headphones looked at.


I said I didn’t want to do that bc they work fine on none Apple devices and others that have gone to Genius Bar were told their AirPods weren’t serviceable.


Whats the collective next step here to get a resolution?

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AirPods not connecting to iPhone after updating to iOS 17

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