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iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max


myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time


Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.


I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed


When it does work it works great 😊


PLEASE FIX THIS ASAP APPLE


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Question marked as Top-ranking reply

Posted on Nov 12, 2023 6:39 AM

I've got a fix!!! This was frustrating me to no end. Went to Apple store and talked with one of the experienced techs. He said the issue is the iPhone when you import from an old iPhone imports non-ideal network settings, not just your old iPhone passwords. Fix is below.


Network -> General -> Transfer or Reset iPhone -> Reset Network Settings


Wifi has been working like a charm since I did this. Read about this for hours and never saw this suggested anywhere else so figured I'd contribute.

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492 replies

Oct 10, 2023 5:51 PM in response to Community User

My 15 PM is working better now. I had already reset everything on my Deco M4 mesh network (2.4/ 5ghz), but I did it again and it's working better now. Using old iphone on personal hotspot works better than it did on my 12 PM too. No VPN. Decos are old M4 and I have 9 of them around the property. Seems to work as well as my 12 PM now. 🤷‍♂️ Not using wifi 6 yet though, hopefully by the time I upgrade mesh network it'll be sorted out.

Oct 10, 2023 5:55 PM in response to BWX232

For anyone wondering I too was having wifi issues where it just wouldn’t connect and then if it did connect it would just say there no internet connection coming from this router. I called Apple and the guy had me do a setting reset, not network reset but the setting and that seemed to have fixed all my issues, at least for now

Oct 10, 2023 9:01 PM in response to Community User

Just picked up a new iPhone 15 Pro Max today and same thing. Landed here after googling “iPhone 15 WiFi issues.” My wifi doesn’t work on my new phone, my old iPhone XR works just fine with my wifi, same as all the other devices I have connected to my WiFi. I had to turn off the WiFi on my phone altogether and use my cellular data which isn’t great where I live. I’ve seen people messing with their router settings which I’m not about to start doing given everything else works just fine including my previous iPhone. Considering returning the phone back to Apple.

Oct 11, 2023 1:43 PM in response to Community User

I too am having this issues with an iPhone 15 Pro. From day one I can connect to Wi-Fi, but get the:


'The Wi-Fi network "MySSID" does not appear to be connected to the internet. Do you want to temporarily use mobile data?' error.


Like others, this is what I have done as a workaround:


I split my Wi-Fi to 2.4 gHz and 5.0 gHz and adjusted channel from auto to 40.


Please help Apple, my internet is suffering.

Oct 12, 2023 10:23 PM in response to Community User

I am using google mesh WiFi. Every single device except my iPhone 15 pro work. I tried resetting my phone and resetting my WiFi but no change. I also tried plugging in my old router and no luck.


Does anyone know if this can be fixed via software update or is this new one resolution?


I have my appointment on Monday with Apple. Might just return it and stick to my 13pro

Oct 12, 2023 11:00 PM in response to Montenegro702

Not sure if it will be fixable via a software update (most likely), but I found that my iPhone 15 Pro Max likes some WiFi’s and dislikes others, such as the one I have at home. Much like you, all other devices connected to my home's WiFi do just fine except the iPhone 15 Pro Max. It doesn’t work no matter what I do. I have now gone to a bunch of different places with different WiFi’s and to my surprise some work just fine while others won’t work at all. I have no idea why some work and some don’t. I also have an appointment with Apple in store and I am considering returning the phone. I’ll buy it again when and if they fix the problem.

Oct 13, 2023 6:11 AM in response to Annieb1067

Yeah, I already figured out that the phone simply has issues with some WiFi’s/routers. I’ve connected to some successfully and others have not worked. Unfortunately, the one I have at home doesn’t work. My WiFi works fine with my previous iPhone and all current devices I have connected to it though, e.g., MacBook Pro, Smart TVs, Apple TV, gaming consoles, other iPhones, HomePod speakers, etc.

Oct 13, 2023 11:47 PM in response to Community User

I am sickened to read that the issue I have experienced just this afternoon after receiving my new iphone15 Pro Max regarding the phone dropping the internet every few minutes is a glitch within the phone's system. Unbelievable not just for the price, but because Apple is a tech company and should never have released it with this issue. Surely, they must have tested it...

That said, we have Comcast 5G and I have been trying for hours now to get the phone restored using my recent backup. The error message states the phone must be connected to the internet to continue the backup and that the restore is paused. It also show a message that says the restore will resume, once the phone is connected to the internet again. It is connected to the internet. I do have a call scheduled for tomorrow morning with Apple Support and it will be most interesting to learn their excuse for the problem.


In the meantime, I still have 6GB to download until my new phone is full operational. This is so frustrating and I am angry with Apple for letting this happen and not having fixed the bug already.

Oct 14, 2023 5:33 AM in response to remy231

Unfortunately i have been reporting this issue since September 23rd( the day after I got mine) and still a couple days ago when i spoke to a senior agent they said they had no idea when a fix would be available. Quite honestly, it took them a couple weeks to stop telling me to buy a newer router. All they can tell me is they are collecting logs.

Oct 14, 2023 6:13 AM in response to Nigel0002

Yes, I too have been reaching out since the 23rd. I’ve stopped answer their phone calls… sick of giving them the same information conversation after conversation. I’ve been a huge supporter of Apple and I’m beginning to think it’s time to look for an alternative. It’s very sad to me … but if I am told one more time… we’re still collecting information, I’m going to scream. Obviously this is not a problem for a couple of people! It’s time to do something Apple!

iPhone 15 Pro Max Wi-Fi Issues

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