iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max


myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time


Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.


I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed


When it does work it works great 😊


PLEASE FIX THIS ASAP APPLE


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Question marked as Top-ranking reply

Posted on Sep 28, 2023 1:24 PM

2.4 band works fine as a stop gap. Not ideal solution but it has been stable for over 24 hours.


I engaged support again today and finally got someone to acknowledge that this is a known, systematic issue and that they are working on a fix. There was, of course, no ETA or indication of how the fix will be issued.


From support chat:


We are further investigating this and please do rest assure that we are all working and looking for a best possible solution.


I understand this is not the outcome you would prefer, I got your back! I’ll document here all the things we have done and make sure this will be heard and taken care of. So that our Apple Engineer might review our case and use this for future reference to prevent your concern to continue to happen. Okay?

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492 replies

Jan 28, 2024 1:38 PM in response to Community User

Same issue exists on 6G SSID


IOS: 17.3 Model: 15 Pro max Region: India -Network and wireless turned off -Tried forgetting the SSID -Reset Network settings on the phone


Router: TP Link Archer AXE95 5G WiFi Band: WPA3/ WPA2, Channel Width: 20/40/80/160, Channel: Auto, Mode: 802.11a/n/ac/ax mixed


6G WiFi Band: WPA3, Channel Width: 20/40/80/160, Channel: Auto, Mode: 802.11 ax only


Kindly let me know if any other suggestions.


Note: I had already factory reset my device twice on the same day before I observed this issue

Feb 1, 2024 8:07 PM in response to Community User

Seems like this issue has returned with the recent update. I haven't had a problem since November '23, but after installing the recent iOS update my 15 Pro Max is back to the 2.4ghz network. No other devices on the network are having this issue except for my 15 Pro Max.


I have an eero network (not for much longer) and it doesn't off much control over the network. I used the wireless scanner tool and see my 5GHZ network is at 160mhz width. Is the channel width the cause of the problem? With eero I have no control over channel width and channel, but I suspect its fine as a 14 pro has no issue.


what I've tried:

• Restart phone, network, and modem

• Hard restart phone (5ghz connected for 30 seconds then bounced through the nodes and back to 2.4ghz)

• Reset network settings on iPhone

• Forgot network multiple times

Sep 23, 2023 8:34 AM in response to Community User

Same issue happening for me on the iPhone 15 Pro. It'll connect to my home wifi and then periodically disconnect every ~45 seconds only to reconnect five minutes later. No issues with the wifi on any other device in my house. And the funny thing is the iPhone continues to say it's connected until you go to settings where it occasionally updates to say "No Internet Connection." Perhaps it's an issue with IOS 17? I'm hoping it's not a hardware issue.

Sep 23, 2023 3:08 PM in response to Community User

I'm also having issues connecting to the 5ghz wifi. Changing the bandwidth to 20mhz, 40mhz, nor 80mhz did not work for me. It might connect to the ssid but no internet.


My other devices are connecting and working fine. Just my iPhone 15 Pro Max is having issues. The chat support through the Support app was no help and does not have a fix and suggested calling instead.

Sep 26, 2023 3:49 PM in response to Community User

I have an AX88U and have never had this issue with any other device other than this iPhone 15 pro max. I wonder if this is fixable with a software update at all or if it's a problem with the wifi/baseband chip. Has anyone actually resolved the issue? I have checked around other places on the internet to no avail (and I see you have been other places as well so thank you for the effort to highlight this problem).

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iPhone 15 Pro Max Wi-Fi Issues

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