iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max

myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time

Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.

I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed

When it does work it works great 😊

PLEASE FIX THIS ASAP APPLE

[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Top-ranking reply

ATX_user2837

Level 1

14 points

Posted on Sep 28, 2023 1:24 PM

2.4 band works fine as a stop gap. Not ideal solution but it has been stable for over 24 hours.

I engaged support again today and finally got someone to acknowledge that this is a known, systematic issue and that they are working on a fix. There was, of course, no ETA or indication of how the fix will be issued.

From support chat:

We are further investigating this and please do rest assure that we are all working and looking for a best possible solution.

I understand this is not the outcome you would prefer, I got your back! I’ll document here all the things we have done and make sure this will be heard and taken care of. So that our Apple Engineer might review our case and use this for future reference to prevent your concern to continue to happen. Okay?

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492 replies

Sep 28, 2023 5:44 PM in response to Community User

I had the same issue. For me, it was simply my VPN. I turned it off and it connected no problem.

Sep 29, 2023 9:34 AM in response to Community User

If you have a VPN app running, delete the app and troubleshoot w/o out it. I deleted mine temporarily and it started working perfect after

Oct 13, 2023 5:38 AM in response to DennisKharin

Try turning on airplane mode for at least 30 seconds then turning it back off. That's how I got mine to start working.

Oct 13, 2023 3:06 PM in response to Community User

Deleting a VPN configured on your device worked for me!

Nov 4, 2023 6:59 AM in response to Dogcow-Moof

I changed DNS from Automatic to Manual yesterday morning and have not experienced any wifi problems since. This is an issue with Bell’s router.

Dogcow-Moof

Level 8

36,845 points

Nov 6, 2023 3:24 PM in response to 5am67

How many other Wi-Fi clients are Wi-Fi 6/160 MHz channel-capable like your iPhone 15 Pro is?

Have you checked whether your router's firmware is updated?

Dogcow-Moof

Level 8

36,845 points

Dec 18, 2023 7:56 PM in response to zenmajoo

That doesn't exonerate the router in any way; at the very least you should still check for any firmware updates that may be available.

Jan 6, 2024 2:16 PM in response to kitmonster007

Thank you so much! I noticed the vpn toggle being weird too and tried logging in then deleting Nord vpn. I’ve been looking for a fix for an hour and I finally have WiFi. Cheers.

Sep 23, 2023 9:03 AM in response to Toronto4112

I’ve been doing some more digging and it seems to be only happening on networks pushing out 5GHz and broadcasting all 20/40/80/160hz ranges at same time

if I set it to broadcast 5GHz and 160Hz only I have no issues at all - i can come out of range if the WiFi and once back in range I have internet access

If I set 5GHz broadcast to 20/40/80hz only I get no issues at all - i can come out of range if the WiFi and once back in range I have internet access

if I set 5GHz broadcast to 20/40/80/160hz I loose internet connection on the iPhone until I disconnect from the ssid and connect again - one the ways I figured this out was leaving the house and coming back in - every time i rejoined I have no internet connection, Not until I disconnected from ssid and joined again - once I done this it was fine again until I went out of range and then came back in.

in the meantime I have setup a 2nd wifi router just to use for my iPhone so I can still have 20/40/80/160hz for the rest of my network

Just FYI, I’m using a Asus RT-AX82U router as my main router 5GHz (20/40/80/160hz)

heads up I don’t think it’s iOS 17 related as my iPhone 13 Pro Max never had this issue and it was running iOS 17 before getting my iPhone 15 pro max

Sep 25, 2023 5:40 PM in response to Community User

I phoned Apple support for this same issue today and they had me reset network settings. Worked fine after that for about 4 hours then crept back up again. Have ASUS GT-AX11000 and RT-AX88U mesh setup running separate 5 and 2.4 SSIDs. I just favored the 2.4 and will see how that goes for the evening.

Sep 27, 2023 4:14 PM in response to Community User

So I disabled the 160mHz frequency on the router and that seems to have made this problem better but the max speed near the router has certainly dropped. This is just not an acceptable solution given this is the PRO phone and obviously should not have this compatibility problem. Will keep you guys posted here as I have another router coming in that is quad band and can push a 320mHz signal (yes yes I know the 15 pro max isn't wifi 7 but the theory is that if it can sit on it's own 6E radio that may be enough to solve this problem).

Sep 27, 2023 8:45 PM in response to nps999

Maybe this helps. So was able to try 5Ghz WiFi at someone else’s house worked fine with new iPhone 15 Pro Max they had multiple devices connected Samsung Phone and Smart Devices Alexa, etc. Leads me to believe it’s my out dated router and ISP (CenturyLink). If I disconnect everything at home then it works as expected or better but the minute I connect another phone or game console to 5Ghz again no internet connection , disconnect everything and then iPhone 15 Pro Max works and speed is good. Makes me think it’s not a hardware issue based on what I have seen.

Oct 7, 2023 9:38 AM in response to Community User

Your router may have AFC enabled or always on for use of the 6Ghz channels. If it does have AFC enabled/on the router will follow rules of use of the channels similar to 5Ghz DFS channels. Basically you can get kicked off the channel your router is using and your router may or may not switch you to a non-AFC channel.

If you don’t want to deal with this AFC/DFS channel rules you will have to setup a SSID with channels and bandwidth that don’t overlap with DFS or AFC channels.

DFS rules basically started with wifi6 prior to wifi 6e.

There are over 47,000 licensed AFC users that can force your wifi 6e router to kick you off the channel you are using.

Oct 11, 2023 1:43 PM in response to Community User

I too am having this issues with an iPhone 15 Pro. From day one I can connect to Wi-Fi, but get the:

'The Wi-Fi network "MySSID" does not appear to be connected to the internet. Do you want to temporarily use mobile data?' error.

Like others, this is what I have done as a workaround:

I split my Wi-Fi to 2.4 gHz and 5.0 gHz and adjusted channel from auto to 40.

Please help Apple, my internet is suffering.

Oct 13, 2023 6:01 AM in response to Terricola357

I tried it yesterday and it didn't work, but today I turned it off for about 30-45 seconds before turning it back on. That's what worked for my phone. Good luck. I hope you find a resolution for your issue. It is very frustrating especially with a new phone.

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iPhone 15 Pro Max Wi-Fi Issues