iPhone Touch Screen not working - iOS 17

I recently updated my iPhone 14 Pro Max to IOS 17 and everything has been working really well. I woke up this morning and my iPhone's touch screen was unresponsive and won't let me unlock my phone. I found a way to restart my phone by clicking the top volume button, then the bottom volume button, and then holding the lock button, however that did not fix the issue. I work primarily off of my phone so I need to get this fixed ASAP. Any tips?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2023 11:45 AM

Let’s ensure that you have properly used the Forced Restart method shown below.

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Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

243 replies

Mar 13, 2024 11:53 AM in response to cody_burdette

I am having the same problem. My Iphone 14 Max isn't even 9 months old and still paying it off. This started 4 weeks ago. My phone became unresponsive. I restarted it a number of time and this did not work. So I reset it back to factory settings the first time it did not work but the second time it did. I backed up my phone and was working for under 24 hours and now back to being unresponsive. I went into the store they won't help me because there is nothing wrong with the phone itself it's the software. the phone is in great condition. Please tell me there is a solution to this problem. Please someone help.

Mar 16, 2024 6:08 AM in response to cody_burdette

so i just had the same issue when i would just manage to have the touch screen respond for a few seconds upon restarting it. since i was playing an app game before it shut down i thought that it might stop unresponding again if i deleted the app as quickly as i could and that only made it work for a bit longer until it became unresponsive again.

Apr 1, 2024 2:26 PM in response to cody_burdette

my family's iphone x suddenly stopped working one day. it was frozen on the lock screen and we couldn't touch/swipe at all. idk if the iOS 17 update actually did something but it's so annoying that we can't completely resolve fix. i even tried to force restart, connected the phone to a Mac, and contacted 2 Apple Advisors who didn't help me resolve the problem.

Apr 14, 2024 2:24 PM in response to cody_burdette

Thankfully I can unlock, but the keyboard is totally out of whack with the update to 17.4.1. When trying to switch from letters to emojis, it takes multiple presses and/or moving to numbers back to letters for it to work. Plus the location of the frequently used apps is now hidden making uploads less convenient on top of taking several attempts to get to the now hidden apps due to the unresponsive touch screen.

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iPhone Touch Screen not working - iOS 17

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