iPhone Touch Screen not working - iOS 17

Exactly. These types of widespread problems after a software update, is due to bugs in the software. They’ll need to own it and fix it fast or they’ll have a tremendous amount of consumers choosing to quit apple phones vs buying a new iPhone. I’d like to believe this was an honest error and not a ploy to sell a massive number of new phones. Typing this message took so long and a ton frustrating edits because of the stupid update messing up my keyboard and my touch screen accuracy. Ugh!!

Instructions from conorml's message worked! The message is on page 3 and starts with "Fixed on iPhone 15 without full restore."

Thank you so much for your help! It saved me a trip to the Apple Store and an unusable phone for the next two days.

This has happened to me today. The screen was working perfectly, did the iOS 17.3 upgrade and the touch screen function has stopped on restart. I've done the recommended reset and nothing... I've released the right button before the apple appears, when the apple appears and after the apple appears and then disappears and the result is the same. It's and 15 Pro Max that was working perfectly prior to the software upgrade...

I am having this issue and would like to try to revive my phone. Can you tell me where exactly you found it under devices? When I right click on the phone in Finder on my Mac, it doesn't have advanced options.

Thanks!

This worked for me as well! The hard-restart method didn't help. The employees at the Apple store I visited wouldn't try this for me at first (I don't own a Mac to try it myself). They insisted it wouldn't work. But, the nice woman who was helping me went ahead & tried it anyway, and it worked!!! Saved me many years of priceless photos & albums. Next time I will be vigilant about backing up my data. Had never had a problem before this.

Hi Axel,

Thank you, thank you, thankyou. You saved my day. My UI stopped working and i used your method and it is now working fine. i use my phone for work and i would have lost soooo much. Again THANK YOU !

I too am facing this issue. I had iOS 17.3.1 installed on my iPhone 11 Pro. One fine morning the the touch stopped working. I sent to authorised service center and tried a hard and DFU Resets but the touch is still not responding and my data is all lost

My iPhone 15 Plus, purchased directly from Apple, is also bricked after update iOS 17.3 and I'm in a battle with Apple. Unfortunately, I never updated my data on my iPhone 15 Plus (because none of my previous iPhones ever failed) and recovering the data is crucial. I've been told that data recovery will cost from $595 to $1595 for the iPhone 15 Plus. Since I did nothing to damage my new iPhone 15 Plus, and it was working perfectly up until running iOS 17.3, I feel that Apple should be covering the cost to retrieve the data off the phone. Also, I've already been informed at an authorized Apple dealer that, at a minimum, my Midsystem chip needs to be replaced which will delete ALL existing data. Initially, I took my iPhone to the Apple store, but the service was so awful (none of my questions were not clearly answered) that I took the iPhone 15 to an Apple authorized dealer. The authorized Apple dealer already had Screens in stock, but even the new Display screen did not respond to touch. I've already invested a considerable amount of time trying to get the iPhone 15 Plus working and I'm using my still working iPhone 10 once again. Does anyone have any additional advice to offer on resolving my iPhone 15 Plus Brick problem caused after running iOS 17.3 update?

Similar to our situation. No backup, lost all recent data. Apple store replaced front screen (didn’t fix it), then charged us $500 to replace back of phone (motherboard?) but the screen still didn’t work, but at that point they replaced the phone (we still had to pay the $500). But now my wife has a new phone that works.

The left side of my screen isn't responding to touch, making it impossible for me to open apps on that side of the home screen. This issue arose after updating to iOS 17.3. Oddly enough, long-press functionality still works on the left side. It seems like the developers missed this detail while introducing bugs in the software update. Perhaps they should consider spending less on development and focus more on quality control. It's frustrating that these issues might be intentional to push users to upgrade to newer iPhone models. PATHETIC!

Axel, thank you! This worked! Had this happen a week ago and took it to a repair place where they said it was software and they fixed it. Cut to tonight and it did the same thing. Regular hard restart didn’t work. Your instructions worked!!!! Thought I’d have to go back to the repair shop but you saved me! Thanks, you’re a lifesaver!!!

Axel Foley thank you! This worked without plugging into a computer. Just paid to have this issue resolved a couple of weeks ago and kit happened again. Followed your instructions exactly as you said and it worked!

Same here. Updated to ios 17, phone overheats & screen goes off. I’ve had it looked at & I had a loose connection but they fixed it & worked ok until it overheated again. I also can’t update to .2 or .3 as it will download but tells me it can’t install due to not being on the internet… But I have unlimited home & mobile data 🤦🏼‍♀️🤷🏼‍♀️ Come on Apple, sort it out!

Hi Calvin

Thank you for sharing the steps, it worked!!!

once the black screen came up, I released the power button and nothing happened. Then, I pressed the volume down quickly and it worked……Thank you again🙏😊

Thank you so much for this tip. It works on my end. Before seing your post, I even tried restore using my Mac but it didn’t succeed as I got an error message indicating firmware file was corrupted. But when I used Apple Coinfigurator, it worked and I did not loose any file! Thanks so much!