iPhone Touch Screen not working - iOS 17

Mine did the same. I had accidentally pressed something - wasn’t paying attention ?? 😄 ?? as the screen did say something about options which I clicked out of and then my screen was unresponsive. Could not even turn it off as Apple Support page suggests. So I then used Siri to “Power Off” - by holding the right hand side button in until the Siri circle came up and then said Hey Siri, Power Off iPhone - yes, and it switched off. About to restart so fingers crossed! Ok yay that worked! Good luck everyone!

I am having this issue and would like to try to revive my phone. Can you tell me where exactly you found it under devices? When I right click on the phone in Finder on my Mac, it doesn't have advanced options.

Thanks!

This worked for me as well! The hard-restart method didn't help. The employees at the Apple store I visited wouldn't try this for me at first (I don't own a Mac to try it myself). They insisted it wouldn't work. But, the nice woman who was helping me went ahead & tried it anyway, and it worked!!! Saved me many years of priceless photos & albums. Next time I will be vigilant about backing up my data. Had never had a problem before this.

Hi Axel,

Thank you, thank you, thankyou. You saved my day. My UI stopped working and i used your method and it is now working fine. i use my phone for work and i would have lost soooo much. Again THANK YOU !

I attempted this with my daughter phone and my MacBook Pro to fix her unresponsive screen. For some reason my MacBook would not load the update needed to reset the phone but we did go to Apple and they did this very process and were able to fix her phone.

This was a very obnoxious afternoon spent fixing my phone. I downloaded iOS 17.3 and after the download, my touchscreen stopped responding completely. no amount of hard resets worked. I plugged my phone into my desktop (doesn’t need to be a MAC, just make sure you have itunes). I then had to restore it manually. Fix this, apple.

I too am facing this issue. I had iOS 17.3.1 installed on my iPhone 11 Pro. One fine morning the the touch stopped working. I sent to authorised service center and tried a hard and DFU Resets but the touch is still not responding and my data is all lost

My iPhone 15 Plus, purchased directly from Apple, is also bricked after update iOS 17.3 and I'm in a battle with Apple. Unfortunately, I never updated my data on my iPhone 15 Plus (because none of my previous iPhones ever failed) and recovering the data is crucial. I've been told that data recovery will cost from $595 to $1595 for the iPhone 15 Plus. Since I did nothing to damage my new iPhone 15 Plus, and it was working perfectly up until running iOS 17.3, I feel that Apple should be covering the cost to retrieve the data off the phone. Also, I've already been informed at an authorized Apple dealer that, at a minimum, my Midsystem chip needs to be replaced which will delete ALL existing data. Initially, I took my iPhone to the Apple store, but the service was so awful (none of my questions were not clearly answered) that I took the iPhone 15 to an Apple authorized dealer. The authorized Apple dealer already had Screens in stock, but even the new Display screen did not respond to touch. I've already invested a considerable amount of time trying to get the iPhone 15 Plus working and I'm using my still working iPhone 10 once again. Does anyone have any additional advice to offer on resolving my iPhone 15 Plus Brick problem caused after running iOS 17.3 update?

Similar to our situation. No backup, lost all recent data. Apple store replaced front screen (didn’t fix it), then charged us $500 to replace back of phone (motherboard?) but the screen still didn’t work, but at that point they replaced the phone (we still had to pay the $500). But now my wife has a new phone that works.

The left side of my screen isn't responding to touch, making it impossible for me to open apps on that side of the home screen. This issue arose after updating to iOS 17.3. Oddly enough, long-press functionality still works on the left side. It seems like the developers missed this detail while introducing bugs in the software update. Perhaps they should consider spending less on development and focus more on quality control. It's frustrating that these issues might be intentional to push users to upgrade to newer iPhone models. PATHETIC!

After updating my iPhone 15 Pro Max to iOS 17.3, I woke up to my display not being responsive at all. After doing multiple forced restarts, it still didn't work. After that I contacted the apple support, where I was told that the only way to get rid of the problem is to reset the entire iPhone. All of my data was lost since I wasn't able to do a back up. Thanks Apple.

iPhone 12 Pro here.

Same issue. I usually force restart it using the side buttons anywhere from 1 to 50 times in a row before I get screen functionality back and once the phone is locked it's about a 50/50 shot that it stops working again. I've resorted to keeping the phone unlocked with auto shutoff turned off and plugged into power just so I can maintain use of it while working through the problem. The issue is definitely caused by IOS 17. The problem started immediately after that update and never existed before then. I've factory restored the phone twice with no results. The only thing left to try is a factory reset without restoring the phone from a backup.

Axel, thank you! This worked! Had this happen a week ago and took it to a repair place where they said it was software and they fixed it. Cut to tonight and it did the same thing. Regular hard restart didn’t work. Your instructions worked!!!! Thought I’d have to go back to the repair shop but you saved me! Thanks, you’re a lifesaver!!!

Axel Foley thank you! This worked without plugging into a computer. Just paid to have this issue resolved a couple of weeks ago and kit happened again. Followed your instructions exactly as you said and it worked!

I’m facing the same problem and a force restart is not fixing it at the moment. I have a iPhone 11 which I accidentally dropped yesterday and since then the screens touch hasn’t been working. Anyone else have something similar like this so I can get help?