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iPhone Touch Screen not working - iOS 17

I recently updated my iPhone 14 Pro Max to IOS 17 and everything has been working really well. I woke up this morning and my iPhone's touch screen was unresponsive and won't let me unlock my phone. I found a way to restart my phone by clicking the top volume button, then the bottom volume button, and then holding the lock button, however that did not fix the issue. I work primarily off of my phone so I need to get this fixed ASAP. Any tips?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 2:08 PM

After latest iOS 17 update, my iPhone 13 touchscreen is completely unresponsive - It won’t even let me restart or shut down. Major crisis! Hey, Apple: Please help us fix this problem soon!

243 replies

Nov 9, 2023 10:29 PM in response to cody_burdette

I got the exact same problem with my brand new iPhone 13 that I have purchased before the release of iOS 17, and this problem appeared after the iOS 17 update.


It is mostly happens to me in middle of calls when the light sensor turns off my screen while I’m talking and goes unresponsive when I finish talking and the light sensor won’t turn the screen back on again then I either have to spam buttons and touch screen or force restart to fix it! Because waiting doesn’t seem to be solving this problem.


Apple please fix this annoying bug.

Nov 27, 2023 6:35 AM in response to SA_Sp

My phone now is in a service centre, they can completely erase all content. Then I will restore the backup made before the update… fingers crossed!


It’s clear to me that this is an software problem because not only the touchscreen is unresponsive, also wifi is not started but 4G does, and people who send me a WhataApp get a ‘not delivered‘ status, while Bluetooth does work (my headset connects) so I can answer income phone calls on my headset. Seems to be an incomplete start-up.


Dec 17, 2023 6:18 AM in response to cody_burdette

I had this issue on my iphone SE (2020). I was in a major panic because I dont have the money to take my phone to the apple store. I just kept hard resetting my phone until it worked, which took about 30-40 minutes. But if that doesnt work you might just have to factory data reset the entire phone with a computer but I would advise you try to get a screen replacement before the factory data reset.

iPhone Touch Screen not working - iOS 17

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