iPhone Touch Screen not working - iOS 17

I recently updated my iPhone 14 Pro Max to IOS 17 and everything has been working really well. I woke up this morning and my iPhone's touch screen was unresponsive and won't let me unlock my phone. I found a way to restart my phone by clicking the top volume button, then the bottom volume button, and then holding the lock button, however that did not fix the issue. I work primarily off of my phone so I need to get this fixed ASAP. Any tips?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2023 11:45 AM

Let’s ensure that you have properly used the Forced Restart method shown below.

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Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

243 replies

Oct 18, 2023 7:17 PM in response to cody_burdette

Hey so I also had the same issue on iPhone 13 Pro Max. woke up one morning and randomly the display was unresponsive. Tried all of the fixes suggested above and it still wasn't working. Took it to apple and they said it was a display issue charge $329. But I was skeptical about this and asked if they could reseed the display cable (as i didnt want to pay for a new display). Turns out the logic board was the issue and they had to replace the whole device. But they still only charged me for the display.

Nov 12, 2023 8:31 AM in response to cody_burdette

Same here with unresponsive touch after update on ios17.

I have iPhone 11 with older ios version 13 which is work perfectly, and now I have everyday headache because of some release before its first tested on all models from x.

maybe tomorrow will be bye bye on the wall kiss for my iphone which doesn’t work anymore.

apple, you force your customers to left buyin an product in near future.

last hope you fix this problem for many users globally with next version 17.2

Nov 27, 2023 6:21 AM in response to cody_burdette

This has happened to me this morning. Woke up, screen was working perfectly, did the iOS 17.1.1 upgrade and the touch screen function has stopped on restart. I've done the recommended reset and nothing... I've released the right button before the apple appears, when the apple appears and after the apple appears and then disappears and the result is the same. It's and 15 Pro that was working perfectly prior to the software upgrade...

Dec 5, 2023 5:52 AM in response to cody_burdette

Woke up this morning and my iPhone 14 won't respond to touch...which means I can't do anything on it. Can't unlock. Can't unlock to allow accessories, nothing. airpods won't connect without it unlocking. I am on iOS 17, though not sure what subversion. I know there was an update Apple wanted me to install but hadn't had a chance yet. I can get it into recovery mode, but "update" won't work which leaves "restore" and I'll lose all recent content on the phone....VERY FRUSTRATING. It's also just over one year old...how convenient...

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iPhone Touch Screen not working - iOS 17

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