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some iCloud data isn't syncing

Just upgraded from iPhone 14pro (ios 17) to iPhone 15 pro (ios 17.0.2) and set up the new phone via icloud backup. All data loaded in except for my messages, health data, and keychain/passwords. I get an alert in settings

`Some iCloud data isn't syncing. Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.`


When clicking resume syncing, I enter the passcode for the phone and get a new popup to reset end-to-end encrypted data which I do not want to do so I don't lose that data. I have other trusted devices on my account that can access the data (at least the messages as far as I can see, I can't see health data on mac).


I tried wiping the phone and setting it up again from the backup, entering the 6 digit code sent to my trusted mac when logging in and I was able to get messages to load in but still none of the other data and I still get the same notification in settings. I've spoken with 5 advisors at this point who all told me my only option is to reset the data, aka delete it. Not sure if there is any other way? I have multiple trusted devices, the correct login info, and can see that the data is present in icloud, just can't be synced to the new phone.


Are there any other ways to verify the account information for icloud on the phone so that the end to end encrypted data can remain in tact and sync to this phone?

iPhone 15 Pro, iOS 17

Posted on Sep 25, 2023 9:46 PM

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Question marked as Top-ranking reply

Posted on Oct 5, 2023 8:12 AM

"Under settings I had a notification that some of my data wasn’t syncing,

and when I clicked resume sync I got the pop up that I must resent end

to end encrypted data"


I did not get this popup. The spinny thing to the right spun for a while and then stopped. The error message remains on the settings screen.



Similar questions

112 replies

Dec 14, 2023 6:22 AM in response to ktc97

Hi all

I am trying to set up a iPad mini 6 with the latest software from scratch I to am having this issue where my passwords keychain, health and map data are not syncing. I do get the resume syncing button I click it nothing happens. I enter my iPad and iPhone passcodes, and it says verification failed, I tried resetting the device to factory settings with no luck. I tried signing out of iCloud and back in with no luck.

Can anyone help me with this or does anyone have any other suggestions that I could try?

Dec 14, 2023 4:44 PM in response to ktc97

I bought an iPhone 15 Pro yesterday and I got this issue! I’ve tried all the steps mentioned in this thread and all didn’t work.


Last thing I tried was I backed up my previous phone (13 pro). Then I erased new phone (15 pro) so I could start setting it up again, then set it up from the back up I created from the 13 pro.


At first I thought it didn’t work, so I slept. I woke up and the Resume sync issue is still there. I checked the old phone and noticed it now has the issue and its Passwords and Keychain is off so I turned it back on and tapped resume sync.


I went back to the new phone and did the same and I was finally able to turn on Passwords and Keychain and it’s now syncing.


Also, the passwords didn’t appear right away. But it finally worked!


I went back to this thread to share this immediately because I know how frustrating this is!

Dec 23, 2023 8:55 AM in response to ktc97

I upgraded to iPhone 14 pro in 10/13/23. On 10/17/23 I had an issue I had never seen happen before (animated files folder with files coming out of it like Microsoft but I have only Apple's file folder in my phone, called my carrier since it came from them, told to turn off phone then reset it. Since that date 2+ months now, still getting can't sync message on iPhone. Encrypted data needs verification code, but verification doesn't work. Only have access to calendar, mail and contacts. Everything else gone. I get calls 2x week from Apple support as they are working directly with iCloud engineering. We have done diagnostics, screen recordings, you name it. Everything I am told to try makes me lose more functionality. I lose everything on my phone everytime I have to wipe and start over. The highest level of security is turned on my phone but no codes from trusted sources work. I have a $1k phone that I cannot save, update, do anything. I am a professional artist, all my work is in my cloud. Unable to work since October. I am working with highest level at Apple iCloud engineering and nothing works. My choice is delete my iCloud filled with photos of my deceased relatives and all my artwork, and start fresh with a new iCloud account. Or I can try to set up using physical keys at the cost of $75 per key and you have to have a minimum of two, or lose everything if I have to start over. And there is no guarantee the physical keys will work. They need to get this fixed. I see a class action coming if they can't figure this out.

Jan 1, 2024 10:26 AM in response to ktc97

On my iMac Desktop: I am getting the same message: "Some iCloud Data Isn't Syncing" Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.


After clicking "Resume Data Sync" it prompts me to type my password into the box. After typing in my password and hitting "Continue". Nothing happens.

Jan 6, 2024 5:03 AM in response to ktc97

same here on MacOS Sonoma 14.2.1:


Some iCloud Data Isn't Syncing


This MacBook Pro isn't syncing your end-to-end encrypted data across all of your devices. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.


Trying to press "resume data sync" - no go. sometimes it ask for a password, sometimes it does nothing.


iCloud has become unusable due to its simply being unreliable. Its embarrassing to use this "(fill in what you think it is)" in front of my customers. I am paying for this by the way. iCloud drive downloads tons of GB over and over again. How do you like that mother nature?

Jan 17, 2024 2:23 PM in response to ktc97

I had the same problem exactly and every time I tapped resume sync and put in my passcode it sent me right back to the "some iCloud data isn't syncing" page. I had help from an advisor (which is probably ai) and it didn't help so I turned off my passcode and then as long as you have another apple device connected to your account (for example a mac or iPad) you'll be able to use your mac or iPad passcode instead which will work (at least in my case it did). I've seen this happen multiple times before and this does work.

Jan 27, 2024 5:07 PM in response to ktc97

Some iCloud data isn't syncing. Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps.


I never had these turned on, so why am I getting error messages? Come on Apple, start fixing things!! Is this your poor attempt to get me to use the false hood of Two Factor? With todays technology, we shouldn't need two factor, we have face id and finger print, also you should already know where most people live by IP address, and you should know when someone from another area is trying to log into an account that's mine, block them, not me!! You have this false sense you feed to people you are safe with two factor, but your not. Your iCloud got hacked a year ago and you never mentioned it publicly. I got little notice and that was it. You are the ones we have to worry about, and this is why i won't use iCloud to hold keychains and passwords.


SO why is my syncing giving error for something I don't use???

Feb 25, 2024 3:44 PM in response to ktc97

After working with advisers from Oct 23 on this same issue when I lost all access to my data, I was advised to hold on for the next big update for IOS. Unfortunately with every new update I was losing more and functionality of my 14 Pro. I ended up having to get a new phone. Old phone couldn't log out and I couldn't even wipe the phone. My whole artistic life's work was in my icloud as well as 4 deceased family members' as well as our newest family member's photos and memories. In order to erase my phone, we (me and the advisor) had to use the icloud "find" address on the web. The only way to erase the phone was to agree that all of my data would be deleted as well as my icloud account. I was given 30 days to download my data but the person who set up my phone at the store turned off all my data except calendars, contacts and message, turned off access my data on the web, and turn on all the highest security. Even my 2FV family members' codes wouldn't work. I couldn't do anything from October, have lost all my data, my life's work as an artist, photos, and now had to created a new icloud account to basically start from scratch on the 3rd iPhone 14Pro. I bought new in September, am locked into a 3 yr contract with my carrier, traded in a perfect XR, got 2 defective new 14Pros and now am using a reconditioned 14Pro, which will be my last iPhone. I have been an iPhone user since 2008 when we got the first corporate iPhones. Apple has all of my intellectual property. Never again. (I am retired, dealing with the effects of treating a life-threatening illness, and couldn't continue backing up to my laptop bc it stopped working.) But it wouldn't matter anyway, since I can't access on the web. Next phone - a really nice flip phone...when I finish my 3 yr contract. I wish Blackberry would come back - wonderful company and phone. Wishing you all good luck and hoping you never have to grieve your life's work! Hoping you can all keep your data and don't have to start over. All the best ~

some iCloud data isn't syncing

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