Level 1

58 points

some iCloud data isn't syncing

Just upgraded from iPhone 14pro (ios 17) to iPhone 15 pro (ios 17.0.2) and set up the new phone via icloud backup. All data loaded in except for my messages, health data, and keychain/passwords. I get an alert in settings

`Some iCloud data isn't syncing. Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.`

When clicking resume syncing, I enter the passcode for the phone and get a new popup to reset end-to-end encrypted data which I do not want to do so I don't lose that data. I have other trusted devices on my account that can access the data (at least the messages as far as I can see, I can't see health data on mac).

I tried wiping the phone and setting it up again from the backup, entering the 6 digit code sent to my trusted mac when logging in and I was able to get messages to load in but still none of the other data and I still get the same notification in settings. I've spoken with 5 advisors at this point who all told me my only option is to reset the data, aka delete it. Not sure if there is any other way? I have multiple trusted devices, the correct login info, and can see that the data is present in icloud, just can't be synced to the new phone.

Are there any other ways to verify the account information for icloud on the phone so that the end to end encrypted data can remain in tact and sync to this phone?

iPhone 15 Pro, iOS 17

Posted on Sep 25, 2023 9:46 PM

Top-ranking reply

Gary Southwell

Level 1

33 points

Posted on Nov 8, 2023 12:13 PM

Fixed for me. I also had this problem, with the message "Some iCloud data isn't syncing, etc.......Verify your account information to resume syncing" I clicked on the "resume syncing" link, got the spinning ball and then nothing. I noticed others on this thread had "reset" the phone with mixed results. I was trying to Verify my Account, so went to Settings, then clicked on my name, went to the bottom and clicked "sign out". The system logged me out of iCloud. I then signed back in, the error message disappeared and I now have access to all iCloud data. So glad I didn't have to spend hours on the phone with tech support.

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112 replies

ktc97 Author

Level 1

58 points

Sep 26, 2023 10:18 AM in response to ktc97

Follow up -

Realized my mac was on an older version of MacOS and when updated it (to 12.7, old mac) I now get the same alert and error on the mac that I must reset the end to end encrypted data too

ktc97 Author

Level 1

58 points

Oct 4, 2023 7:58 PM in response to bhaird

Under settings I had a notification that some of my data wasn’t syncing, and when I clicked resume sync I got the pop up that I must resent end to end encrypted data

Oct 6, 2023 4:49 AM in response to ktc97

I'm still not getting the "reset" message but searched and found out how to "reset-all-settings". It didn't help... and I still get the original message.

Oct 6, 2023 2:26 PM in response to ktc97

I just bought the iPhone 15 and have the same issue. I enter my password and it cycles through but then goes right back to the same screen with the error message.

Dec 14, 2023 11:59 AM in response to ktc97

problem has been solved for me now, maybe Apple fixed server problems

when you try resume sync, it will ask you to reset your encrypted data - you need to do it

Jan 31, 2024 8:16 PM in response to tkinn

no it's not

ktc97 Author

Level 1

58 points

Sep 26, 2023 5:08 PM in response to ktc97

solved - it is safe to click reset. it will NOT delete the data, only the encryption keys. Some of the advisors were confused on this but just got help from a great advisor named William who saved the day

zaphiro

Level 1

5 points

Oct 4, 2023 2:09 PM in response to ktc97

Out of curiosity - did you do the reset from a specific device? The iPhone?

I'm nervous about which device to use (ipad, imac, iphone).

It also crossed my mind -- when I upgraded to the iPhone 15, I went from a Tmobile sim card to esim...was wondering if this could have something to do with the additional, unexpected security measure thrown at me/us by the Security Key.

Oct 20, 2023 7:22 AM in response to jsmyth92

Yes, all is back to normal now. I think the passwords were minimal since I don't use the phone for online business - I use a computer for that. But, everything looks great after a backup and restore.

MaiBusta

Level 1

8 points

Nov 10, 2023 6:54 PM in response to ktc97

I have been dealing with this same issue since noon today and it’s 10pm. 4 long calls. So many resets. Nothing is working. I don’t have that notification saying that not all information was downloaded. Any other suggestions to get my encrypted data???

Nov 19, 2023 10:48 AM in response to ktc97

I did this and everything was saved. Only problem is I'm still getting the error in syncing with Google Maps and Apple Health not synced. When I enter my passcode it asks for the last passcode but it won't accept the last passcode. I'm about to give up.

Dec 14, 2023 12:49 AM in response to ktc97

I’m having the same issue i just got my new iPhone 14 and im getting the same message and when i press resume data sync the little thing spins but does nothing sometimes it will make me enter my password but gives me an error message i dont feel like resetting my phone and going through that process again

Pho6

Level 1

9 points

Dec 14, 2023 5:25 AM in response to uaien

Also getting the same issue. I’ve tried signing out of iCloud and back in and the error still pops up.

When I try to click resume sync,it’ll spin for a bit but nothing happens.

Advanced data protection is off also.

Anyone else have any luck?

Dec 14, 2023 6:22 AM in response to ktc97

Hi all

I am trying to set up a iPad mini 6 with the latest software from scratch I to am having this issue where my passwords keychain, health and map data are not syncing. I do get the resume syncing button I click it nothing happens. I enter my iPad and iPhone passcodes, and it says verification failed, I tried resetting the device to factory settings with no luck. I tried signing out of iCloud and back in with no luck.

Can anyone help me with this or does anyone have any other suggestions that I could try?

Phan007

Level 1

10 points

Dec 14, 2023 8:50 AM in response to ktc97

Same for me. I signed out many times from Apple Account, back on, reboot phone, nothing helps. I always get the message about some data can't be synced. If I click there, it spins, but nothing loads.

When I go to settings/icloud/advanced data protection and want to turn it on, it tells me that my Apple-ID needs to update. Then the circle spins, but nothing happens. The same happens when I try to turn on messages in the icloud settings...

I'm little bit relaxed that some other people got the same error and it's maybe related to the Apple Servers which they hopefully can fix quickly ...

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some iCloud data isn't syncing