Level 1

38 points

some iCloud data isn't syncing

Just upgraded from iPhone 14pro (ios 17) to iPhone 15 pro (ios 17.0.2) and set up the new phone via icloud backup. All data loaded in except for my messages, health data, and keychain/passwords. I get an alert in settings

`Some iCloud data isn't syncing. Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.`

When clicking resume syncing, I enter the passcode for the phone and get a new popup to reset end-to-end encrypted data which I do not want to do so I don't lose that data. I have other trusted devices on my account that can access the data (at least the messages as far as I can see, I can't see health data on mac).

I tried wiping the phone and setting it up again from the backup, entering the 6 digit code sent to my trusted mac when logging in and I was able to get messages to load in but still none of the other data and I still get the same notification in settings. I've spoken with 5 advisors at this point who all told me my only option is to reset the data, aka delete it. Not sure if there is any other way? I have multiple trusted devices, the correct login info, and can see that the data is present in icloud, just can't be synced to the new phone.

Are there any other ways to verify the account information for icloud on the phone so that the end to end encrypted data can remain in tact and sync to this phone?

iPhone 15 Pro, iOS 17

Posted on Sep 25, 2023 9:46 PM

Best reply

MichiGreen

Level 1

18 points

Posted on Oct 5, 2023 8:12 AM

"Under settings I had a notification that some of my data wasn’t syncing,

and when I clicked resume sync I got the pop up that I must resent end

to end encrypted data"

I did not get this popup. The spinny thing to the right spun for a while and then stopped. The error message remains on the settings screen.

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Similar questions

101 replies

JE4440

Level 1

8 points

Dec 14, 2023 10:58 AM in response to Davidjayy

Same issue. When I enter a passcode for other iPhone I get the alert:

Title: Verification Failed

Message: There was an error verifying the passcode of your iPhone.

I am not able to access:

Messages,

Photos,

Passwords

And everything else that other people on this thread mentioned.

I do not want to obviously delete messages and photos, so I have no choice but to not sync my iCloud account until this issue is fixed.

@Apple please fix this issue. This is unbelievably bad.

Jan 17, 2024 2:34 PM in response to MichiGreen

I call Apple support and they told me that

we have to make backups, I have 2 iPhones

13 and 14 Max Pro and I have to reset

that notification in both phones

3 or 4 times a day.. Is time for Apple to do something about it.

zaphiro

Level 1

5 points

Oct 4, 2023 4:14 PM in response to bhaird

Great clarification: did you do a reset of all settings? Network settings? (there are 5 different "reset" options, plus "delete all eSims" and "erase all content and settings."

Which one did you use?

MaiBusta

Level 1

8 points

Nov 11, 2023 4:20 AM in response to Gary Southwell

Unfortunately it didn’t. I am losing my mind. Passwords, texts, and health all gone and nobody at Apple can help.

I signed off and on and it’s still the same. :(

Jan 4, 2024 8:31 AM in response to rubios_us

Settings some data not syncing heath & maps. I have entered password tapped resume syncing spins and returns to resume and still showing red dot on Home Screen settings

ASM_VTNJ

Level 1

8 points

Dec 14, 2023 6:54 PM in response to ktc97

I came across the same issue after setting up a new iPhone 15 Pro and migrating iCloud data from iPhone 13 Pro both running latest iOS. Even had the same issue when we tried a different iPhone 15 Pro. Problem was solved when we restored the eSIM (i.e., the phone number) back to the old phone, but left the new phone connected to wifi and my iCloud account. We were then able to click the button to resume the sync and it did it very quickly as was really only the Keychain data. Then we moved the phone number again to the new phone. All working great now.

Nanbugb

Level 1

8 points

Mar 5, 2024 6:12 PM in response to ktc97

I’m having the same problem. Except I was willing to reset all my passwords and pushed I don’t have the code and it didn’t do anything.

I also have run into this- I don’t have a recovery contact so we are trying to set it up. On 2 different devices I have tried to set it up and says I can’t because I’m not using iMessage. I have turned iMessage off 3-5 times and it still says it.

sounds like Apple needs an update

Dec 17, 2023 7:06 AM in response to ktc97

I’ve just had this problem and what fixed it for me was going back to settings on my old phone, where iCloud updates were being blocked because I had to accept the new terms and conditions. As soon as I did that I was able to get past the recurring messages and complete the sync.

Mar 5, 2024 12:43 AM in response to ktc97

Had same issues, worked it for 4hrs (dirty loop), then msg apple apple teir 1 couldn’t help, then teir 1 offered apple advance call back, i was too hungry and tire..lol.

Google search led to: give Credit to “foneDog’s blog” i can’t post link kinda risky. Am sure if you search you’ll find it.

SOLUTION:

Do iCloud Backup (iCB) manually, then auto (iCB) will work;

MUST BE ON/ACTIVE RULES

Rule #1. iCloud

Rule #2 Passwords/Keychain

Rule #3 iCloud Backup

Please lmk if that helps, if not what other issue are you having?

ktc97 Author

Level 1

38 points

Sep 26, 2023 10:18 AM in response to ktc97

Follow up -

Realized my mac was on an older version of MacOS and when updated it (to 12.7, old mac) I now get the same alert and error on the mac that I must reset the end to end encrypted data too

zaphiro

Level 1

5 points

Oct 3, 2023 9:59 PM in response to ktc97

I'm experiencing this issue across all devices after upgrading to iphone 15 and the newest OS on everything. My health, fitness, wallet, etc. is not syncing and messages and other data is very inconsistent now.

Are you saying that the reset data option truly didn't erase your health or fitness data? I'm still waiting to hear back from apple after a 3 hour call last Saturday but will share this thread with them if you can confirm you really didn't lose anything in the reset!

May 15, 2024 5:52 AM in response to smtips

smtips wrote:

Does Apple Pay attention to these forms or do I need to actually call them because nothing is working for this

This is a user-to-user forum. If you want help from Apple, you'll need to contact them directly.

Genius Bar Reservation and Apple Support Options - Apple

Dec 14, 2023 1:02 PM in response to ktc97

I managed to FIX. First, deleting the end-to-end encrypted data IS the only way to proceed, but before you can do this you first need to...

Reset and wipe new phone entirely.
Use old phone to transfer data to new phone in iphone setup
KEY: When transferring data to new phone, DO NOT USE ICLOUD BACKUP, instead USE PHONE TO PHONE TRANSFER.
Transfer will take a while, but ALL your data will be on the new phone when done.
The error will be there still, go into settings, click through deleting end-to-end encrypted data. Wait about 2 minutes. Notification will disappear and you are good to go.

Hope this helps people.