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some iCloud data isn't syncing

Just upgraded from iPhone 14pro (ios 17) to iPhone 15 pro (ios 17.0.2) and set up the new phone via icloud backup. All data loaded in except for my messages, health data, and keychain/passwords. I get an alert in settings

`Some iCloud data isn't syncing. Your end-to-end encrypted data stored in iCloud can't be accessed on this device. It includes saved passwords and data from Health and Maps. Verify your account information to resume syncing.`


When clicking resume syncing, I enter the passcode for the phone and get a new popup to reset end-to-end encrypted data which I do not want to do so I don't lose that data. I have other trusted devices on my account that can access the data (at least the messages as far as I can see, I can't see health data on mac).


I tried wiping the phone and setting it up again from the backup, entering the 6 digit code sent to my trusted mac when logging in and I was able to get messages to load in but still none of the other data and I still get the same notification in settings. I've spoken with 5 advisors at this point who all told me my only option is to reset the data, aka delete it. Not sure if there is any other way? I have multiple trusted devices, the correct login info, and can see that the data is present in icloud, just can't be synced to the new phone.


Are there any other ways to verify the account information for icloud on the phone so that the end to end encrypted data can remain in tact and sync to this phone?

iPhone 15 Pro, iOS 17

Posted on Sep 25, 2023 9:46 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2023 8:12 AM

"Under settings I had a notification that some of my data wasn’t syncing,

and when I clicked resume sync I got the pop up that I must resent end

to end encrypted data"


I did not get this popup. The spinny thing to the right spun for a while and then stopped. The error message remains on the settings screen.



Similar questions

112 replies

Dec 14, 2023 10:58 AM in response to Davidjayy

Same issue. When I enter a passcode for other iPhone I get the alert:

Title: Verification Failed

Message: There was an error verifying the passcode of your iPhone.


I am not able to access:

Messages,

Photos,

Passwords


And everything else that other people on this thread mentioned.

I do not want to obviously delete messages and photos, so I have no choice but to not sync my iCloud account until this issue is fixed.


@Apple please fix this issue. This is unbelievably bad.

Mar 31, 2024 11:32 AM in response to ktc97

Have a similar issue. Message reads “some iCloud data isn’t syncing “ and when I resume syncing it asks me for my iphone passcode and then my ipad passcode. I did that. Then it asks me for my passcode on my old iphone which I do not have anymore since 2 years and no clue what this passcode was. How the **** is that even relevant for syncing icloud on my devices in my possession? This is so frustrating!

Dec 14, 2023 6:54 PM in response to ktc97

I came across the same issue after setting up a new iPhone 15 Pro and migrating iCloud data from iPhone 13 Pro both running latest iOS. Even had the same issue when we tried a different iPhone 15 Pro. Problem was solved when we restored the eSIM (i.e., the phone number) back to the old phone, but left the new phone connected to wifi and my iCloud account. We were then able to click the button to resume the sync and it did it very quickly as was really only the Keychain data. Then we moved the phone number again to the new phone. All working great now.

Mar 5, 2024 12:43 AM in response to ktc97

Had same issues, worked it for 4hrs (dirty loop), then msg apple apple teir 1 couldn’t help, then teir 1 offered apple advance call back, i was too hungry and tire..lol.


Google search led to: give Credit to “foneDog’s blog” i can’t post link kinda risky. Am sure if you search you’ll find it.


SOLUTION:

Do iCloud Backup (iCB) manually, then auto (iCB) will work;


MUST BE ON/ACTIVE RULES

Rule #1.  iCloud

Rule #2 Passwords/Keychain

Rule #3 iCloud Backup


Please lmk if that helps, if not what other issue are you having?


Mar 5, 2024 6:12 PM in response to ktc97

I’m having the same problem. Except I was willing to reset all my passwords and pushed I don’t have the code and it didn’t do anything.

I also have run into this- I don’t have a recovery contact so we are trying to set it up. On 2 different devices I have tried to set it up and says I can’t because I’m not using iMessage. I have turned iMessage off 3-5 times and it still says it.


sounds like Apple needs an update

Dec 14, 2023 8:50 AM in response to ktc97

Same for me. I signed out many times from Apple Account, back on, reboot phone, nothing helps. I always get the message about some data can't be synced. If I click there, it spins, but nothing loads.


When I go to settings/icloud/advanced data protection and want to turn it on, it tells me that my Apple-ID needs to update. Then the circle spins, but nothing happens. The same happens when I try to turn on messages in the icloud settings...


I'm little bit relaxed that some other people got the same error and it's maybe related to the Apple Servers which they hopefully can fix quickly ...

Oct 3, 2023 9:59 PM in response to ktc97

I'm experiencing this issue across all devices after upgrading to iphone 15 and the newest OS on everything. My health, fitness, wallet, etc. is not syncing and messages and other data is very inconsistent now.


Are you saying that the reset data option truly didn't erase your health or fitness data? I'm still waiting to hear back from apple after a 3 hour call last Saturday but will share this thread with them if you can confirm you really didn't lose anything in the reset!

some iCloud data isn't syncing

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