iPhone 15 Pro Max Apple Pay not working

I got my 15 Pro Max replaced too, now Apple Pay works fine. However, I'm still not sure what exactly caused the problem in the first place. In any case, just to make sure I did the 17.1 update over iTunes and then restored my backup also via iTunes.

I have the exact same issue. Just upgraded to the iPhone 15 pro and my Apple Pay doesn’t work. It goes through the motion of first recognizing my face then when I double click to pay it doesn’t want to read my card.

just upgraded to 15pro from 13pro and Apple Pay stopped working on 15pro. the error is it won't allow me to sign in using my password to add App Cash to the iPhone. It says "cannot be set up" and that my icloud account does not support two factor authentication. I have 2fa turned on several other mac devices and do 2fa all the time so not sure what's going on. Anybody have this error and problem?

thx.

@LaloRivas

Same thing here. Got the new apple 15 promax, worked fine a few days. I also got a new 2024 BMW with charge tray, hasn’t worked since. I’ve rebooted, logged out, reset and nothing. I also can’t set up digital key on BMW either, where you have to lay your iPhone on the charging pad. Come apple/bmw fix it. Make my life simpler.

Did you all try updating to 17.1.1 and did it help? As far as I see Apple fixed at least the BMW charging bug which deactivates NFC.

I replaced mine two weeks ago with a new one and I didn’t have any problems so far. However, I believe that there is something wrong with the update process itself. The new one had iOS 17.0 and just to make sure, I did a reset of all my settings (but kept data) on my old phone before I did the backup with iTunes. On the new phone I didn’t upgrade to 17.1 via wireless but via iTunes. I went into recovery mode before, connected the phone to my Laptop and upgraded via factory reset + upgrade to 17.1. THEN I used my backup from iTunes. After that I again had to add my cards into the wallet, however pay attention that you have the correct region under settings and that all personal information are correct (i.e. address, name, phone number..) and so far, after 2 weeks, I have no problems with 17.1. Though I’m a bit nervous updating my phone again, hence I’m still using 17.1 instead of 17.1.1. This must be quite frustrating when buying such an expensive phone.

Yes, I've updated to OS 17.1.1. When I swapped from ip13p to ip15p it automatically updated the OS to 17.1.1. I did see a note on ip15p under General > About> IOS Version> that reads "In rare instances, Apple Pay and other NFC features may become unavailable on some models after wireless charging in certain cars". I don't have a BMW but do charge with a mat at night but not in an automobile. However, in my case, the problem occurred just after restoring from MBp Laptop back up from ip13p. I can't imagine why or how the method of charging or restoring affects apps though. Sounds like the OS update wasn't ready for prime time. It also sounds like an Apple Wallet issue as well as an OS problem. Given that so many use AW for daily purchases and business, such an app would be throughly checked out before releasing an OS update. I'm likely going back to ip13p just to be able to use it. Might be sending ip15p back to Apple too. Not very happy with this ip15p upgrade.

I’d call Apple support (1-800-MY-Apple) and setup a remote diagnostics session and verify your NFC/Apple Pay module is operating properly. Your symptoms are similar to other members that had issues with the module. If that’s inconvenient, make an appointment and take it into an Apple Store.

I’m curious how many of you guys are using a non Apple Wireless charger. I’m using non-Apple; but MagSafe compliant, and my Apple Pay has had nothing but issues. My other half is using an Apple MagSafe charger and his is fine. I have a replacement phone coming my way.

I'm fairly certain my issue is with the case. I have a fairly pricey case -- Speck iPhone 15 Pro Max Case - ClickLock No-Slip Interlock, Built for MagSafe, Drop Protection Grip - Soft Touch 6.7 Inch Phone Case - Presidio2.

I use a mag safe, non-apple charger (3 in 1 Magnetic Wireless Travel Foldable Charging Station with Light for Apple Multiple Devices, Mag-Safe Charger Portable Stand, Compatible with iPho), and 2 different (Anker), suface chargers -- no Mag, and a battery surface charger with Mag (AOGUERBE Magnetic Power Bank, 10000mAh Foldable Wireless Portable Charger with USB-C Cable LED Display, Mag-Safe Battery Pack 22.5W PD Fast Charging).

If I take the case off, my apple pay works fine. With the case, it works on about 25%-40% of the scanners.

I replaced my old iPhone 15 Pro Max with a new one 2 weeks ago and have the same issue after updating to iOS 17.1.1 today. It worked with iOS 17.1. My conclusion is that there is definitely a problem with the update process itself in iOS 17 which leads to a corrupt Apple Pay / NFC - at least under 'specific' circumstances. This is unacceptable to be honest. Though I’m done with going again to the Apple Store. In case this issue is not fixed with iOS 17.2, I’ll try a factory reset again and update the phone with iTunes (this way it seemed to work last time when I updated the new phone from 17.0 to 17.1).

I should have kept my iPhone 11 Pro and just stick to iOS 16 (or switch to Android).

I already had apple wallet on my old iPhone and it worked fine on my new iPhone 15 pro max for last month but since the latest update it has stopped working. Same as others have reported - says hold closer but it is as close as could be and nothing. I also noticed it stopped pairing with the car (had previously worked fine) and car would not recognise it. A restart fixed both wallet and car pairing for a couple of days but it has stopped again on both. Very frustrating - does anyone know if there will be a new update to fix this bug in the wallet?

Are you using a case? If so, have you tried it without the case?

Yes, iOS 17.2 is in beta. It’ll probably be released sometime in December, but nobody in the community would know specifically when. Everyone here are Apple users like yourself.

I am having the same issue with my iPhone15ProMax. Had an embarrassing moment in 7/11 since my Apple Pay let me down and I was without any physical card. That’s my usual store and my old 14 Pro used to be seamless in payment.

Hey… I have added my cards onto ApplePay but when I try to use it to pay for something it is saying that I need to go to settings to allow Apple Pay to be used. Where do I go for this? Please help. 😊😊💜🩷💚❤️ Oh… I have an IPHONE 15 PLUS.

I have the same issue with my iPhone 15 pro.It works on and off.They run a diagnostic test over the iPhone which looked fine then I made an appointment with Genius Bar.Similar symptoms there but I had to purchase there something and return as they told me they don’t have a tester for this anymore.Anyhow we did network reset and reinstalled wallet app.Re-add all the cards.Worked one test after this then I went to Whole Foods and traders Joe and did not work at all in either store.After Face ID it keeps saying hold your phone near to reader constantly.I guess it’s time to get a replacement