iPhone 15 Pro Max Apple Pay not working

When i try to use Apple Pay on my new phone, after double clicking on side button, message comes up to bring phone nearer to the terminal, i have had phone in all positions on the terminal but payment will not complete, then the wallet app freezes when i try to cancel app and restart. It is not just one cards it happens on all cards. I have tried cancelling cards and re-applying them, restarting phone, these have not resolved the problem. Meanwhile apple pay on my watch is working fine. Anyone had this problem, or has ideas to fix?

iPhone 15 Pro Max

Posted on Sep 28, 2023 8:42 AM

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Posted on Sep 30, 2023 2:23 PM

Do you drive a BMW? Have you charged your phone on the surface charger inside of the car? From what happened to me and other on another forum, that may be the culprit. I and other had to get replacement phones from Genius Bar. The diagnostic test showed a failed Apple Pay unit.

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116 replies

Oct 6, 2023 6:57 AM in response to Bewlaybrother

Same issue on my new iPhone 15 Pro -- but only with the Apple Card. Double click, says "hold near reader" (which I am) but it never connects. Removed and readded my Apple card and it worked once but twice this morning I had the same problem again. I doubt it's a hardware issue because I have used Apple pay with other cards and had no problem at all -- it's just with the Apple Card. Very frustrating....

Oct 28, 2023 5:36 AM in response to Bewlaybrother

Me too! I’ve just upgraded to 15 Pro from 13 Pro and ApplePay doesn’t work. Like you, it just says to hold the phone nearer the reader! I’ve tried with and without the Mous cover in case the cover was the problem. I’ve also deleted my card from the Wallet, turned the phone off and on again and reinstalled the card manually but it still gives the same message 🤷‍♀️

Nov 9, 2023 1:42 PM in response to biamama

just upgraded to 15pro from 13pro and Apple Pay stopped working on 15pro. the error is it won't allow me to sign in using my password to add App Cash to the iPhone. It says "cannot be set up" and that my icloud account does not support two factor authentication. I have 2fa turned on several other mac devices and do 2fa all the time so not sure what's going on. Anybody have this error and problem?

thx.

Jan 15, 2024 3:42 PM in response to Bewlaybrother

hi, I just recently got the iPhone 15 plus less than two weeks ago. My Apple Pay is having the same issue. It happened to me when I was in the Apple Store as well, which is funny to me. I lost my physical apple card in my room somewhere and I have idea where it is. Anyway, I have been trying to use Apple Pay and the best thing I have done was pretty much was reset the phone which still hardly works. Still unsure what to do. It has nothing to do with my cards, just the phone. My phone is updated and everything...

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iPhone 15 Pro Max Apple Pay not working

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