You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 Pro Max Apple Pay not working

When i try to use Apple Pay on my new phone, after double clicking on side button, message comes up to bring phone nearer to the terminal, i have had phone in all positions on the terminal but payment will not complete, then the wallet app freezes when i try to cancel app and restart. It is not just one cards it happens on all cards. I have tried cancelling cards and re-applying them, restarting phone, these have not resolved the problem. Meanwhile apple pay on my watch is working fine. Anyone had this problem, or has ideas to fix?

iPhone 15 Pro Max

Posted on Sep 28, 2023 8:42 AM

Top-ranking reply

Mxcraigie

Level 1

15 points

Posted on Oct 3, 2023 6:43 PM

I got my new iPhone 15 pro max today it won’t let me add the card it just say invalid details check information an try again Iv contacted my bank they said everything as should there end Iv tried logging out an back in don’t no what else to do

View in context

Similar questions

116 replies

Mar 1, 2024 5:19 AM in response to Jeff Donald

I use VPN. They told me to remove it, restart the device and try again (everything else was working fine). It’s a pain to do it since it’s enrolled in von for work, but I just did it. Need to go to the store now and try it. Even if this is the issue, Apple still needs go fix this, right?

Mar 1, 2024 5:39 AM in response to Jeff Donald

Nothing else left there. I also restarted the phone. Do you think it has a good chance to work?

It's using Crowdstrike, it's not some obscure VPN...

Thanks for your answer and I will let you know if it worked.

Jeff Donald

Level 7

24,639 points

Mar 1, 2024 7:27 AM in response to vbrocket3

It could be the stores. If it’s working at some stores it’s not really a topic for this post/thread.

The stores could have their terminals misconfigured or a number of issues. I occasionally have some stores where it doesn’t work.

Jeff Donald

Level 7

24,639 points

Apr 19, 2024 5:57 PM in response to isaac86hatch

Do you have VPN software on your iPhone? Just the software has been known to affect Apple Pay. Do you have Location Service enabled for Wallet app? Do you have any Accessibility options enabled? How about AssistiveTouch options? Is Face ID enabled with 2FA? Have you tried resetting Face ID?

Sorry, no quick fix, just lots of possible solutions if and when you want to pursue resolving the issue. If you exhaust those possibilities, post back and there’s probably another ½ dozen options.

Nov 9, 2023 7:51 PM in response to Bewlaybrother

Same errors no matter what.

Nov 9, 2023 7:59 PM in response to Jeff Donald

Sep 30, 2023 1:35 PM in response to Bewlaybrother

Do you drive a BMW? Have you charged your phone on the surface charger?

Jeff Donald

Level 7

24,639 points

Oct 3, 2023 2:13 PM in response to 4tbraun

Thank you for contributing to the community. I’m sure your post will benefit members now and in the future.

Oct 7, 2023 4:54 AM in response to Bewlaybrother

I am having the same issue. Apple is telling me that my case is closed and they can not help me further. I do not know what to do so none of my wallets work anymore. I am frustrated.

Oct 24, 2023 10:21 AM in response to Jeff Donald

My apple pay just stopped working. I e never had this happen on previous iPhones

Z3x3

Level 1

8 points

Oct 27, 2023 8:15 AM in response to Bewlaybrother

Same issues here, pro max with iOS 17.1 upgrades from working iPhone 11 Pro.

deleted cards, signed out of iCloud, restarted phone, signed back into iCloud , and re-added cards, still doesn’t work.

Oct 27, 2023 8:50 AM in response to quinnhuddleston

It is now iOS 17.1. Has your issue been resolved? Mine has not been.

Oct 28, 2023 8:00 AM in response to Kharidian

Good luck 🤞

Oct 29, 2023 5:02 AM in response to Bewlaybrother

I have the same issue with my 3 weeks old 15 Pro Max. It just says to hold the phone near the reader, but nothing happens. With IOS 17.0.3 it worked fine, I have the issue since IOS 17.1.

Oct 29, 2023 2:11 PM in response to Planetjumper

So you think it’s hard- or software?

iPhone 15 Pro Max Apple Pay not working