IOS 17 broke my phone

I recently got a notification that I needed a software update on my iPhone 13 to IOS 17. I did it and immediately it was saying I had no service, I checked if the bills for it were paid and they were. I called Apple and my providers and they kept transferring me to different stores. Then they said if another IOS 17.0.2 update comes to update it to that and it should fix my problem. I did that and mid way through the update process, my screen freezes on "Verifying update" and I cant move it till I go to another technology store and they fix it. So once my screen was unfrozen my cellular data was still messed up and saying no service. So I googled what I could do to fix this and on an apple community question it said to restore settings and contacts so that maybe the pervious updates I got would be removed. So I restore it and when Im suppose to get to the privacy and data screen what pops up is "This iPhone needs an update to activate" But how am I suppose to activate the phone if I just hit restore and it won't let me get passed that stage? So my question is because apple sent me an update request and I hit it and it messed up my phone completely, if there's no way of fixing it, will they replace it for me for free? I didn't drop my phone and thats why it got messed up, the minute I hit that update everything started to get all over the place. I know this community asking doesn't have apple workers but does anyone have an answer to my question??

iPhone 7, iOS 14

Posted on Sep 28, 2023 12:38 PM

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Posted on Aug 23, 2024 7:28 PM

If your carrier is Verizon, you might be able to persuade Verizon to replace it for you.


Just reach out to Verizon corporate and speak with a high ranking employee. I have had to do that twice in the last year and both times Verizon credited my account the full amount for the bill that month AND replaced my phone as well as my husband’s.


Even if your carrier is not Verizon, just reach out to the CEO. Find his email address. If you need help finding the CEO’s email addy, I will help you. Just let me know.

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IOS 17 broke my phone

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