USB C on iPhone 15 not working

I bought my iPhone 15 a couple of weeks ago, I am able to use the genuine apple charger to charge my phone, but when I stay over at my bf s house and use his third party usb c charging chords it doesn’t work. I tried like 3 third party chords and nothing worked. I updated to the newest iOS, I also turned my phone off, factory reset, nothing worked. It feels like my phone is the only one with this problem—am I doomed to be stuck with genuine iPhone chargers ?? Anyway to fix this issue?


[Edited by Moderator]

iPhone 11 Pro Max, iOS 16

Posted on Oct 1, 2023 2:36 AM

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Posted on Oct 1, 2023 2:47 AM

If your iPhone charges correctly with the original Apple adaptor and charging cable there is no fault in the iPhone. The problem you describe is likely to be defective or cheap uncertified cables and no-name power adaptors which do not comply with the recognised standards. There is a lot of counterfeit and non-compliant junk out there which looks good and is cheap, but it is not all it pretends to be. Some of it just won't work, other may even be dangerous if it connects to mains power.


I am pretty sure you will find your iPhone will charge if you try accessories from well known and reputable third parties. My list is not exclusive, but you have a good chance with products from suppliers like Mopie or Belkin, and anything branded by well known phone manufacturers who are using USB-C.

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118 replies

Apr 22, 2024 11:20 AM in response to techrookie2000

Same issue with me. I just bought my dad an iPhone 15 plus today, and he tried to use his old USB-A to 2 in 1 lighting and USBC charger. Obviously it's a third party charger but it's a quality one and it has always worked with all of our lightning iPhones and usbc androids. It's worked with my brother's iPads too. But for some reason it just won't charge the iPhone 15 plus. I tried a bunch of different solutions and the problem seems to stem from the charging adapter, namely if I'm using an Apple original USBC adapter, it will work. This is very odd and frustrating to be honest.

Nov 15, 2023 2:15 PM in response to techrookie2000

Hi, I also have the same problem as you with my iPhone 15 Pro Max.

In fact, sometimes I'm in a friend's car and their original cable supplied with the latest generation Samsung phone (therefore not cheap) doesn't work! Why?


I've tried certified cables as another user recommended and some don't work! Why?


I've tried cheap cables and even those some work and some don't. Why?


The absurd thing happened to me with a cable (normal USB on one side and USB type C on the other) supplied with some $10 Chinese Bluetooth headphones bought 2 years ago, and to my surprise the cell phone charges with that cable!!! incredible!


But be careful...

Oddity n° 1: the phone only charges if the plug is inserted one way, because if I turn it the other way it doesn't work.

Oddity n°2: if I connect that same cable to a USB extension, the phone won't charge!


So I would be grateful if Apple could clarify why some work and some don't!


Thank you

Nov 30, 2023 9:59 AM in response to Ellarose899

Same.


I have just jotted my experience too down in the comments. Want to know if you are facing the same as well?


I am facing a similar issue, its been probably a month since I have bought iphone 15 but almost on the second week itself the type c charger stopped working, i flipped it up and down, plugged it to a different port also but the wire did not work. I ended up visiting the apple store and service centre where I got no definite answer because as soon as I was there the wire was working fine. Although there wasnt any technical person to check it at the service centre, the personnel there only checked it on a basic level where it was working fine. Today after 2 weeks it stopped working again 😣 and later started but it has lost its capability of charging fast. I am not sure if its a charging problem or a bug?

Dec 9, 2023 5:51 AM in response to mogstermc

This nails it. This is my experience too. I bought an Anker charger that has both USB-C and USB-A ports on it. It comes with a USB-C cable. For some reason that works to charge, although sometimes it won’t when I first plug it in and then I rotate it and it works. Which of course in USB-C it shouldn’t matter which way you plug it in. This is all so bizarre.

Dec 22, 2023 1:02 PM in response to techrookie2000

I have a 15 Pro that’s several months old. I am able to charge with many cords including usb-a to usb-c and usb-c to usb-c. But, I recently purchased an iHome alarm clock that has 2 charging ports on the back; usb-a and usb-c, both are 5w. The usb-a port works fine but the usb-c port did not charge my iPhone. I exchanged it thinking the port was bad. The second clock’s usb-c port would not charge my phone either. I contacted iHome customer service and was told this was a problem with iPhone 15. They said any other phone including other iPhones work just fine with that usb-c port, just not the 15. So what the heck, why would that be happening? After finding this thread I did a force reboot but the port on that clock still doesn’t charge my phone.

Dec 31, 2023 8:55 AM in response to techrookie2000

My wife's phone 15 stopped charging via usb-c, but magsafe was still charging. Tried 2 different power supplies and 4 different cables (original apple as well). After power off / power on it started charging, but percentage of battery were decreased (before reboot 28%, after reboot 22%). I think the issue is internal battery capacity and power regulation script. Hopefully apple is willing to solve such kind issues..

Jan 11, 2024 9:19 AM in response to techrookie2000

I realise there's been more back on forth on cables and resets etc and temporary fixes.


Just to confirm on the progress I have had on my issue, in addition to my three prior posts.


I have had an electrician confirm that all the apple cables/3rd party cbales/ports etc. are fine and that it is the iphone itself which is controlling the power it is drawing on that USB-C to USB-C connection and it's that which is at fault (potentially the power management software for charging through USB-C).

This has been escalated to Apple tech support, and they have conceeded that everything else they thought it was didn't work and are investigating it. There is no answer as yet several weeks on.

Jan 28, 2024 7:05 AM in response to Deano_B1982

Deano_B1982 wrote:

I have just taken delivery of my new lazyboy electric recliner sofa complete with usbc charging port which now gives me 3 additional charge points and saves me wrestling with my kids for charging plugs. The corded charge cable apple provide with the iPhone 15 is usbc -usbc . I am unable to charge my phone from my sofa usbc port . Can you tell me how much output you need to supply enough power to charge iPhone 15 . I tried every sofa in scs and none of them charge my phone . Any info or help would be greatly appreciated.


Charge and connect with the USB-C connector on your iPhone 15 - Apple Support


They don't come out and say what the requirements are for

  • Charging using 5V power, or
  • Charging using USB-C Power Delivery power


It does appear that the phone supports USB-C Power Delivery (in some fashion), and that to fast-charge it, you need a 20W or higher-wattage adapter. I'm guessing that the USB-C Charge cable that came with the phone is the same 60W 1-meter cable that Apple sells separately in the store. They do not say explicitly that it supports UISB-C Power Delivery, but I'm pretty sure that it must. If it didn't, it probably wouldn't work very well with Mac notebooks that charge over USB-C, and there already would have been lots of complaints.


So my working assumption is that the cable can carry 15W of 5V power, or 60W of USB-C PD power. You could contact Apple to ask them to provide more complete information – but I don't know if the first-line tech support people will have more information (or will fully understand the question).


What does your recliner manual say (if anything) about the types of power that your sofa provides?

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USB C on iPhone 15 not working

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