Camera not genuine notification on my iPhone

M37dodge wrote:

My iPhone 15 is less than a month old and have the same camera not apple error and. Camera doesn’t work. they want me to send it in for repairs. They should replace it

It will be repaired or replaced at Apple's discretion based on the terms of the warranty.

@mariama268 I am having the same issue and I quoted $199 as well the Apple specialist said it’s not worth spending that much money since I’m paying off my phone and I only have $200 left so I can just easily upgrade

[Edited by Moderator]

Seems like this is happening to a lot of people. Wouldn’t be surprised if Apple designed this bug intentionally to get their consumers to fork over more money. Anyways I’m having same issue. Turned my phone on and went to my camera app to take a video of my son and it froze so I restarted my phone and that notification popped up. Can only use certain zoom types on the camera. Was working fine the day before of course. If this is happening to so many people then it’s pretty apparent that it isn’t a consumer handling issue, it’s the type of issue that gets Apple to recall all these phones or to issue an update to the cameras software to have it fixed…APPLE ISSUE NOT MINE

This just happened to my friend's phone, but she dropped it pretty hard. The rear camera stopped working, so I did a double-hard reset for her (2 x forced restarts by tapping volume up, then volume down, then holding the power button down until the screen turns off, and the Apple logo shows).

After the restart, this message appeared. So it can also be triggered if your phone was dropped, and it must cause a hardware connection issue.

I’ve had a similar experience to the above, but my camera is showing that there may be a fault but I’m not experiencing any issues. However, Apple and Genius Bar were perfectly prepared to give me no clear diagnosis of the problem but make me replace the camera and charge of $300 Australian.

given that I can see no benefit in doing that because there’s probably not a fault at least not one that’s affecting me I don’t understand how or why I would go through a raising my phone and paying $300 for the privilege of an error message that is questionable anyway.

Having the same not a genuine apple part warning for my camera.

went to apple and they quoted a $500 fix for my 13pro that’s not even two years yet.

I take good care of my phone and it’s never been dropped or been in water.

genius bar suggested it’s from vibrations. 😡

This is clearly an apple issue they should be covering, but they prefer you go buy a new phone or pay for hefty repairs.

We use iPhones with In-House apps to support our production, and one of the 12 Pro's produces the same behavior. It was shut down for a night, and after turning it back on in the morning this alert came.

The device never has been opened or repaired. The camera works partially, but it does not support all three cameras.

Could someone tell, why it happened after the restart?

It seems like a software issue for me.

The device is having the latest iOS Version - 17.5.1.

I’ve had the same thing happen twice. Went to apple, paid the over price bill to give me a replacement using apple care. Within 6 months it’s telling me my camera isn’t genuine.

Everywhere I look there’s an article about these new sensors they are using.

To me, this seems like all they want is a reason to charge and make money off a simple software fix. It’s completely unethical

Are you able to take pictures from your phone and do the pictures go to your Apple Cloud?

Mine does it too, never opened or had the phone repaired. Apple is buggin on their end and this is defiantly not a user error.

Hi I had the same issue , until I updated my phone to the latest update then my camera went back to normal. Maybe try that ?

We are having this same issue and told it would be $199 to fix it with Apple. Too many people having this issue for it not to hit Apple's radar and for them to have created a software fix for this.

My phone has not had repair or replacement parts and is less than a year old so how do you fix this? I cannot be without my phone - why did this happen? My phone was ordered by APPLE and never had ANY replacements so HOW DO I FIX THIS - It is an APPLE PROBLEM

Hey, I’m having the same issue. Well except now I can’t use my ultra lens so I can’t zoom out to .05 like I use to. I went to the Apple Store and they quoted 199 but THIS IS NOT MY FAULT THIS IS AN APPLE ISSUE I didn’t damage my phone or anything so I am very upset!

So I spent the day in the phone with Comcast and apple. They are denying this to the end. My phone is only a month old. Apple will repair out but I have to pay a fee. This is not the apple that they used to be. Their quality with iPhone 15 is horrible and making the customer pay.