Camera not genuine notification on my iPhone

We are having this same issue and told it would be $199 to fix it with Apple. Too many people having this issue for it not to hit Apple's radar and for them to have created a software fix for this.

I just went to the apple technician today and was told that I need full replacement which would cost $599. I have iphone 13 promax. Im beyond frustrated! My phone have no any other issues besides this!

Are you able to take pictures from your phone and do the pictures go to your Apple Cloud?

ccrisselt wrote:

I just went to the apple technician today and was told that I need full replacement which would cost $599. I have iphone 13 promax. Im beyond frustrated! My phone have no any other issues besides this!

Yes, one part can fail even if there is nothing else wrong. I had a car that needed the catalytic converter replaced. The fact that other than that the car was fine didn't change anything.

Add me to the list. I have a 14 pro. Same issue after a random software update. I have done many things to troubleshoot and nothing works. Can’t see getting a new phone if there is no telling that the new phone will not have the same issue after a software update etc. So annoying. Pray that a future update fixes the problem.

Having the same not a genuine apple part warning for my camera.

went to apple and they quoted a $500 fix for my 13pro that’s not even two years yet.

I take good care of my phone and it’s never been dropped or been in water.

genius bar suggested it’s from vibrations. 😡

This is clearly an apple issue they should be covering, but they prefer you go buy a new phone or pay for hefty repairs.

TeeLee324 wrote:

I've never replaced any parts on it. I haven't damaged it. And now this is popping up.

You have a hardware problem with your camera. You need to have Apple evaluate it:

Genius Bar Reservation and Apple Support Options - Apple

józsef186w wrote:

We use iPhones with In-House apps to support our production, and one of the 12 Pro's produces the same behavior. It was shut down for a night, and after turning it back on in the morning this alert came.

The device never has been opened or repaired. The camera works partially, but it does not support all three cameras.

Could someone tell, why it happened after the restart?

It seems like a software issue for me.

The device is having the latest iOS Version - 17.5.1.

That warning can also mean that the camera hardware has failed for some reason. That can happen at any time. Contact Apple for further assistance:

Genius Bar Reservation and Apple Support Options - Apple

The message that you see will appear if diagnostics on the phone detects a potential problem with the camera, even if the camera is original. It might also be a false alarm.

Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them run some checks and tests on the phone.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

I understand that. But for $599? its literally asking me to buy a whole new engine for my car not just a catalytic converter. When I asked the tech whats wrong they said they cant dont exactly know but to fix it they have to replace the whole unit.

This just happened to my friend's phone, but she dropped it pretty hard. The rear camera stopped working, so I did a double-hard reset for her (2 x forced restarts by tapping volume up, then volume down, then holding the power button down until the screen turns off, and the Apple logo shows).

After the restart, this message appeared. So it can also be triggered if your phone was dropped, and it must cause a hardware connection issue.

I’ve had a similar experience to the above, but my camera is showing that there may be a fault but I’m not experiencing any issues. However, Apple and Genius Bar were perfectly prepared to give me no clear diagnosis of the problem but make me replace the camera and charge of $300 Australian.

given that I can see no benefit in doing that because there’s probably not a fault at least not one that’s affecting me I don’t understand how or why I would go through a raising my phone and paying $300 for the privilege of an error message that is questionable anyway.

I have this issue now too and took my phone to both Verizon and Apple and they offered to send my phone off for weeks to fix it. I’m supposed to go without a phone to get this inspected, and I have never altered my phone. It’s complete donkey crud.

dealing with the same message. Why when a new iPhone releases this is an issue. I have a 13 pro. Never had an issue. Now my camera won’t take photos in .5 and the rear camera will just blank out. They want 199 to repair. But it’s no external damage. I shouldn’t have to pay that. That’s crazy

I’ve had the same thing happen twice. Went to apple, paid the over price bill to give me a replacement using apple care. Within 6 months it’s telling me my camera isn’t genuine.

Everywhere I look there’s an article about these new sensors they are using.

To me, this seems like all they want is a reason to charge and make money off a simple software fix. It’s completely unethical