iPhone 15 Pro Max not charging while off in MagSafe charger

My 3 day old iPhone 15 Pro Max is not charging while powered off and sitting on Apple Magsafe charger. Brand new MagSafe case as well. Doesn’t matter if case is on or off. I place the iPhone on the charger, it shows as charging and then I shut it off. Next day, still at the same charge percentage as the night before.

iPhone 15 Pro Max

Posted on Oct 9, 2023 6:09 AM

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Posted on Dec 8, 2023 9:48 PM

classic-dave


Try going to Settings, Battery, select Battery Health & Charging, and toggle off Clean Energy Charging.


Test this for 30 minutes to an hour and if it still doesn’t charge up correctly, then take off your case and test out charging without the case for 30 minutes to an hour also.


If both tests fail, then make sure the wall adapter meets the wattage requirements for your MagSafe charger. If requirements are met, then I would reach out to Apple Support for further assistance, they’ll be able to run diagnostics tests on your phone remotely to see if anything fishy pops up with your hardware or software.

29 replies

Oct 26, 2023 12:23 AM in response to BedPilot

Now that I’ve had some sleep lol, I’m able to clearly read and comprehend what your post was actually referring to, which is very different from what I commented previously! Some of us aren’t able to use MagSafe Charging while our iPhone 15s are powered on!


I don’t know if it’s the same situation when powered off, I’ll have to test this later on today and if my iPhone 15 Pro Max charges fine with MagSafe when the phone is powered off, then I’ll have to get in touch with my Senior Advisor and let her know about the new discovery so it can be included in my pending ticket.

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iPhone 15 Pro Max not charging while off in MagSafe charger

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