My 3 day old iPhone 15 Pro Max is not charging while powered off and sitting on Apple Magsafe charger. Brand new MagSafe case as well. Doesn’t matter if case is on or off. I place the iPhone on the charger, it shows as charging and then I shut it off. Next day, still at the same charge percentage as the night before.
iPhone 15 Pro Max
Try going to Settings, Battery, select Battery Health & Charging, and toggle off Clean Energy Charging.
Test this for 30 minutes to an hour and if it still doesn’t charge up correctly, then take off your case and test out charging without the case for 30 minutes to an hour also.
If both tests fail, then make sure the wall adapter meets the wattage requirements for your MagSafe charger. If requirements are met, then I would reach out to Apple Support for further assistance, they’ll be able to run diagnostics tests on your phone remotely to see if anything fishy pops up with your hardware or software.
It's not an "issue". Not trying to charge it while powered off. Either put it into do not disturb, sleep or another focus you define or turn on airplane mode if you don't want to be bothered while it's charging.
Now that I’ve had some sleep lol, I’m able to clearly read and comprehend what your post was actually referring to, which is very different from what I commented previously! Some of us aren’t able to use MagSafe Charging while our iPhone 15s are powered on!
I don’t know if it’s the same situation when powered off, I’ll have to test this later on today and if my iPhone 15 Pro Max charges fine with MagSafe when the phone is powered off, then I’ll have to get in touch with my Senior Advisor and let her know about the new discovery so it can be included in my pending ticket.
I have a brand new iPhone 15. I also have a brand new MagSafe charger.
It will NOT CHARGE — powered on or off — with Apple case on or off.
HELP!!!
I’ve tried all the troubleshooting tips.
Nothing works.
HELP!
@4everlacole how do you recommend doing that in the best way? My Magsafe charger is past the point of return as I kept thinking software updates on my new iPhone would fix it. I can’t file a ticket with apple support through that avenue.
By brand new I mean I have had my phone about two months now. Out of the box NEW from Rogers in Canada. No issues until this that updates couldn’t resolve.
I will call Apple. I’d bet on it being a faulty MagSafe or a weird connection between MagSafe and this phone.
Anyway, I appreciate your engagement and advice. Thanks!
I got my Iphone 15 pro max today. Battery was getting low on the way home so I put a magsafe battery on the Apple magsafe case on the phone, Its been on for over an hour and still the battery is red. It does show that it is charging but it should have been into the green by now.
Thank you. Then this must be a new feature on the new IOS or iPhone 15… since all my previous iPhones charged when turned off and on the MagSafe charger
Oh and also I’m using the MagSafe stand from anger the 150 dollar one. Had it since I got my 13 pro.
Well, it’s definitely an “issue”, since all previous iPhones as of late, charge while turned off on the MagSafe charger. Whilst, it charges fine with the cord while turned off.
I’ve created a Megathread here if you or anyone else that comes across this thread or comment wants to contribute their experience.
That said, as purchased through Rogers Wireless I’m not sure if I have to contact them first? That may not do anything considering the MagSafe charger was purchased via Apple. Hmmm.
No, it’s best that you always contact the manufacturer after the 15 day or 30 day return window has closed.
Thank you. I believe we are shotgunning the issue and not truly addressing the problem. One more point of info, the MagSafe charger works fine with my iPhone 14 Pro Max but the issue is only with my iPhone 15 Pro Max.
So, my assumption is that the iPhone 15 Pro Max is the issue and not the charger.
Thank you
Please show me in the documentation where Apple says you can charge the device on a MagSafe charger while it's powered off.
iPhone 15 Pro Max not charging while off in MagSafe charger
