Extension process Apple ID (4589) exited

After most recent update to Sonoma 14.0, all access to my iCloud account is gone - passwords, etc. are gone and I cannot re-establish the link between my laptop and my iCloud account. And it cannot log out of my iCloud account, that throws an error. I can log in via a web browser, but the OS is not syncing correctly to my iCloud account.

MacBook Pro (M2, 2022)

Posted on Oct 9, 2023 4:00 PM

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63 replies

Nov 14, 2023 10:08 PM in response to pstaffor

I think it is Sonoma issue. I also have the same issue on my MacBook after update to Sonoma.


I've tried many solutions suggested on this page but I still have the same error code after another.


Other functions like calendar, iMessage, memo, etc are working and synchronizing well, but ONLY photo album synchronization is not working.


I am using icloud for two another devices, iPhone and iPad, but it has no issue.


Please update and resolve this issue, APPLE!

Jan 5, 2024 8:12 AM in response to Richard Karash

Thanks for the detailed notes. Two points I would add


  1. After upgrading my Macbook Air M1 to 14.2.1, iCloud profile disappeared completely from Settings. My iCloud account still appears under Internet Accounts but when I click it, I get the error message "Extension process...". However my mac is still syncing fine...photos, calendar etc.
  2. I am logged into the same iCloud account on two iPads, a Mac mini M1 and Macbook Air M2 without any problems.

Feb 12, 2024 1:47 PM in response to pstaffor

I booted into recovery, ran a disk check on the volume and then reinstalled MacOs but sadly it did not have any effect and the problem still persists. It does however suggest that the problem lies in a corrupted file tied to my user name/profile and that one possible solution would be to reformat the disk and reinstall MacOs. Obviously it's a nuclear option and I am not recommending it but curious if any one has gone through the pain of trying it...?

Oct 16, 2023 4:17 PM in response to pstaffor

I was chatting and getting phone support for a total of 4+ hours. They managed to get me back into my MacBook but I had to sign out of my iPhone and log into the account that was connected to my MacBook. In addition to this I was told that I had to use my iPhone to do it. Can't remember all of the steps because it was literally trial and error (bless the representatives that had to help me because they remained patient while they too were trying to figure out trick after trick, hack after hack to get back into my computer. Anyway, after disconnecting the call, thinking that the problem was resolved, the Terms and Conditions message popped up in my MacBook settings, I clicked on it thinking that I would be allowed to accept it, but here we were again..it gave me the Settings Error Message!!! I say this to say, even when the problem appeared to be fixed it created other problems on my computer and MacBook, smh. If I knew that one update would cause so much strain I would've left it alone until my computer absolutely needed it because this is too much!!

Dec 10, 2023 5:31 PM in response to pstaffor

It sounds like there may be multiple issues with the same symptom. My Mac is still shown as a trusted device under my Apple ID in iCloud and my photos etc all sync properly to the Mac. However I cannot access my Apple ID under Settings. I get the extension process error message. I have tried removing the Mac from trusted devices and re-adding etc but still no luck. I have two other macs updated to 14.1.2 and neither has this issue.

Dec 29, 2023 8:14 AM in response to pstaffor

This issue is still not resolved 2 months later. I just updated to Sonoma 14.2.1 hoping it might help but quite the opposite. The Apple ID panel has now completely disappeared from Settings but my mac continues to sync with my iCloud account - e.g. I can see new photos take on my iPhone etc. When I select Internet Accounts in setting, my iCloud account is visible but as soon as I click it, I get the "Extension process Apple ID exited" error message. I checked the system logs and noticed that I can consistently generate a crash report - JetsamEvent - every time I try to open iCloud account in settings. So from what little knowledge I have about macs it seems that opening iCloud settings is somehow creating memory pressure that forces the process to quit?

Jan 11, 2024 7:23 PM in response to Richard Karash

I'm having EXACTLY the same problem. It seems to have started when I updated my iMac to Ventura, but I can't say for sure that it wasn't present before because I discovered it completely by accident - I've seldom had occasion to access my Apple ID on my iMac. There are no problems with my Apple ID on any of my iOS devices, but I will say that a similar (not identical) problem is present on my MacBook Pro running Monterey; I found that out in troubleshooting the iMac issue, but I honestly don't know if the MBP is affected because it's more vulnerable than the iPhone and iPad or if Monterey was complicit too. What I do know is that changing my Apple ID login (twice) and updating to Sonoma have had no effect .


Anyway, from what I've been able to find online, this thread is by far the most comprehensive in not only showing me that I'm not alone in this but describing potential fixes for the problem. That said, I've tried every one of the suggestions here and the few I've seen elsewhere, but I've found no relief. Which leads me to ask, where is Apple, and why aren't they helping with this? There are obviously a substantial number of users with this issue (probably more than reported because some, like me, have no idea they're affected till they stumble upon it by chance).


I truly wish I were offering a solution in this post, and I apologize for not having one. I only hope the thread stays open long enough for someone to offer a definitive answer to this issue.

Jan 17, 2024 8:02 AM in response to 'Berto

Thanks 'Berto, appreciate your attention to detail.


But, like mcmlvi, your steps did not work for me. Did not see the "Terms/Conditions" pop-up. The error happens when I click my name in System Settings.


I have an "Engineering Ticket" in progress, have provided clean test bed and have conveyed tons of syslog-type info to Engineering (via Apple Support). Will post here when I have anything to share from that examination.

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Extension process Apple ID (4589) exited

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