iPhone 15 PM WiFi and Data Connection Issues

Hello,


I recently purchased an iPhone 15 Pro Max yesterday and I have been having major issues with the WiFi and data connection (although the data connection is just slow)


When I connect to my WiFi I get full bars but I cannot use the WiFi as there is seemingly no connection whatsoever... nothing loads whatsoever and I cant do anything... I have already tried resetting my network settings on the phone and after the network settings are reset the WiFi works for about 30 minutes to 1 hour and then it reverts back to the state of not working at all (still with full bars)


I dont have this issue with my PC, and nobody else in my household has this issue (iPhone 14 Pro Max and 2 iPads)


Thanks,

Posted on Nov 11, 2023 6:28 AM

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Question marked as Best reply

Posted on Feb 16, 2024 9:46 PM

I hope you read the issue they explained. Other devices work ok on the WiFi.

We have 2 iPhone 15s pro max that both concurrently have this same WiFi issue. The iPhone 12 and 12 pro max, 3 iPads all work fine. Smart devices all work ok. We have swapped out our router to a Wifi6 router but still same issue after all the iOS updates. Everyone cannot simultaneously be complaining about the same issue and it’s nothing. Apple should own up and do something about this. I’m contemplating returning the devices for android phones or an iPhone 14 Pro Max.

45 replies

Nov 20, 2023 5:58 AM in response to RyanH1998

The problem may be with your wifi modem/router, and not the iPhone. Some internet service providers (ISPs) are having connectivity issues between their equipment and the new iPhone 15/pro/max, with no connection or connection dropping. If you call your ISP, they have a patch, like splitting your network. Any fix from re-setting your network connections on the phone, or re-starting your modem, is likely only temporary.

Mar 15, 2024 10:14 AM in response to RyanH1998

This, note by Deani19

"Settings > Wifi > "yourSSID" > Wi-Fi 6E Mode > off"


I dont have that setting. Tells me that the issue MAY BE with implementation of the protocol with SOME vendors. because my Wifi Access Point isnt 6E capable I dont have this option. And I dont have the issue with my Wifi. I wonder if an informal poll of Wifi brands would find any consistency?

I have an older Google H2D Mesh Network device and have no issue. Anyone else wanna chime in?

Mar 21, 2024 2:12 PM in response to RyanH1998

I‘ve been trying to transfer the data from my old iPhone 13 to my new 15 for 6 days. The 15 keeps dropping the wifi connection. Bought a new router but that didn’t help. All other devices are working fine. Even when the 15 shows full bars, there’s no data downloading. I have deleted the VPN, turned off Bluetooth, toggled the wifi button, toggled the airplane mode button, restarted phone and modem numerous times, reset network settings several times, reset the phone to factory settings 3 times to start over. Nothing works. I‘ve never been so disappointed with an Apple product!

Mar 28, 2024 9:28 PM in response to Dundas26

Also...the phone will try to restart the Wi-Fi 6E Mode from time to time. So, if you have issues again it might be that you have to turn it off.


And, another weird thing, the option to turn off Wi-Fi 6E mode using the little slider isn't always there!! It appears between Low Data Mode and Private Wi-Fi Address when it is present. Try shutting down and restarting your phone to see if Wi-Fi 6E Mode reappears. It is usually there, just not always.

Mar 28, 2024 9:31 PM in response to Lukkam187

The option to turn off Wi-Fi 6E mode using the little slider isn't always there!! It appears between Low Data Mode and Private Wi-Fi Address when it is present. Try shutting down and restarting your phone to see if Wi-Fi 6E Mode reappears. It is usually there, just not always.


And when you have managed to turn it off the phone will try to restart the Wi-Fi 6E Mode from time to time. So, if you have issues again it might be that you have to turn it off and reboot.


Frustrating, bbut it works for me.

Apr 1, 2024 4:06 AM in response to RyanH1998

I have the same connection issue my network internet connection comes and goes and I also have the same issue with home internet, I took the phone to Apple they said they ran a diagnostic test and it's all fine, my network changed the sim card it is the same issue, I updated the setting, it remained same, I changed phone 3 time iPhone 15 pro max its same issue and now 4th time I got iPhone 15 pro instead of Max and unfortunately issue remained the same.

Apr 9, 2024 4:21 PM in response to BigJoe1101

OMG!! After searching for the answer for hours i finally found it. Thank you so much.

So basically after trying everything apple says to try, its probably your VPN. If you set your new phone up and transfer everything over from your old phone, if you have a VPN your new phone will try to use it but it will keep getting messed up. You will notice this by seeing that the VPN settings keep flickering. Simply delete the VPN by going to Settings>General>VPN & Device Management. Then tap the icon next to your VPN and delete it. This should solve your problem.

DO NOT TRY THIS SOLUTION FIRST!!!! PLEASE CONTACT APPLE SUPPORT BEFORE TRYING THIS!!

Only use this solution if nothing else works because you will have to set up your VPN again and thats annoying.

Apr 10, 2024 11:25 PM in response to BigJoe1101

Thanks so much for this info. This was the problem for me. I had Bitdefender VPN on and went into settings (VPN & Device Management) to check this. I saw that it was trying to connect to Bitdefender mobile security app and kept saying connecting... and I couldn't deactivate it. But then I switched to the Bitdefender VPN app in the settings and it worked instantly. So thanks a lot for this information and for those experiencing the same issue, try to make some switches in the VPN & Device Management, maybe it will work. Or just delete the VPN app if you have one.

iPhone 15 PM WiFi and Data Connection Issues

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