Can't text Android phones after iOS 17.1.1 Update

I’ve verified that Text Message Forwarding and Send as SMS are turned on, tried turning on and off Airplane mode as suggested and powered on/off my iPhone and iPad. This isn’t a carrier issue, it began immediately after this i0s update. Not the first time this has happened with an update, so need a good solution, and perhaps more thorough testing before releasing updates, especially with recurring problems.


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Posted on Nov 20, 2023 7:35 AM

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Posted on Nov 24, 2023 4:22 PM

OK my problem was solved by Verizon. Turns out the update through the provisioning out of sink from the phone provider. All they had to do was connect me with level two support, they synchronized my provisioning, and Presto it was fixed.

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92 replies

Nov 20, 2023 7:38 AM in response to Juliew1116

iMessage (Blue) -

  • iPhone to iPhone: requires internet (Either over WiFi or Cellular Service) as it is sent over internet protocol. Needs Activation on your device.
  • iPhone to Android: Not available



SMS/MMS (Green) -

  • iPhone to Android: does not require any internet it is sent over cellular voice protocol. Needs to be enabled by your Carrier for the SIM used by you.
  • iPhone to iPhone: When iMessage is not activated or the device is not connected to the internet either over cellular or WiFi



It will turn from Blue to Green if you have enabled "Send as SMS" and whenever your iPhone is not connected to the internet it is sent as SMS (green) to all iPhone users.


Nov 20, 2023 7:38 AM in response to Juliew1116

You may not have an SMS plan enabled by your carrier for the SIM that you use on your device. Apple Inc does not provide SMS services.


"Send as SMS" when enabled and when your device is not connected to the internet the iMessage will be sent automatically as an SMS assuming you have an SMS plan enabled by your carrier.



Apple Inc. does not provide SMS/MMS services.

Nov 20, 2023 8:18 AM in response to SravanKrA

Thank you and yes, I understand all of this as I’ve researched and dealt with the same issue in the past immediately following an i0s update. I verified that all my setting are correct, have turned them on/off, rebooted and done everything else suggested. Everything worked perfectly prior to the update and failed immediately afterwards. I see that others in the community have posted the same issue. Very frustrating and disrupting for communicating.

Nov 23, 2023 7:25 AM in response to Juliew1116

I’m unable to send an iMessage to some iPhone contacts after upgrading to ios17.1.1 (some contacts are on ios17 some aren’t.. no logic to this!). My other iPhone is on ios16 and I can iMessage all my iPhone contacts. The ios17 seems to discriminate who will get an iMessage and who gets an SMS!! What goes with this dreadful upgrade?? Have Apple found a final solution to this problem yet. Btw I’ve tried every ‘solution’ offered so far (23 nov 23) but no luck. Can anyone help? Thanks

Nov 26, 2023 11:39 PM in response to Juliew1116

I'm seeing failures to send to groups which have members that are on Android not only from my iPhone, but from MacOS message app. We met today in person and I’m not the only one with this problem. We did some tests and isolated to it being an issue that only affected groups or individuals with Android phones. We suspect it is a backend problem due to the fact that the failures were seen not only when sending from iPhones but from Mac.

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Can't text Android phones after iOS 17.1.1 Update

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