How to manage authorized devices on Apple Music account?

I am trying to authorize my computer on my Apple Music account. When I do that, it says I have 5 computers activated, and I can't add another. I then follow the instructions to deactive all computers by going into my Account Settings in my Apple Music account on my Mac. But when I do so, it says "One machine is authorized to play content purchased with this account." So what is it, apple? Do I have 5 computers activated or 1? And why is there no option for me to deactivate all and start fresh? This is very frustrating that instructions here Authorize or deauthorize your computer for Apple ID purchases - Apple Support are outdated, not applicable for my account.

[Re-Titled by Moderator]

MacBook Air 13″, macOS 14.3

Posted on Feb 16, 2024 8:34 PM

Top-ranking reply

anthonyfowler1

Level 1

5 points

Posted on Feb 21, 2024 10:07 AM

I called into Apple Support just now and they were able to reset the authorized device issue for me. Sounds like it was because I had a bunch of super old devices that were once authorized. The system doesn't allow us to delete those on our own. It took her less than 5 minutes to correct for me. From there, I went to "authorize this device" again and it allowed me to do so. I now am using 1 out of the 5 allowed slots.

To get a support call: I use the support iphone app, clicked "Apple TV" and then was able to get support to call me within just a couple of minutes. Seamless process once calling but I do agree I wish there were a simpler solution I could have done on my own.

Hope this helps!

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How to manage authorized devices on Apple Music account?

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