Unable to access FaceTime after 17.4 update

The exact same thing happened when I installed the latest update. First off, WTF is a FaceTime app? We never needed an app for it before. It is extremely annoying having to “fix” something that wasn’t broken.

You have to download the FaceTime app, which we have never needed before. Idk what Apple did, but they really screwed up.

Same problem here. Is there a solution

This is so very bizarre! I updated to iOS 17.4 a couple of days ago. Somebody tried to FaceTime me today but the option was greyed out. As mentioned above, the solution is to re-download the FaceTime app from the App Store. I've certainly never had to do this before.

I found this on the support.apple.com website:

I am having the same problem so annoyed

Ever since I updated to the new 17.4 version, I can't FaceTime ANYONE. Why because porque is this happening? At risk for security issues if don't upgrade, once I do upgrade suddenly I have to download another app?!? Make it make sense migente. Please. Smh

I am having the same issue. I tried to FaceTime with my granddaughter and there is no FaceTime accessible. There isn’t one under my settings either so I can’t go in and turn it on or off.

This is the same thing that keeps happening to me. I have deleted the app and then reinstalled and when I try to FaceTime someone it tells me sign in with my Apple ID however when I click sign in, nothing happens. Very frustrating.

Same problem here, unacceptable

It took me a while to find this thread. My sister and I facetime twice a week, and starting on March 6th, the connection was made, but my screen was blank (her videofeed was not working). My videofeed worked perfectly. This continued until today and she decided to call Apple support and was instructed to re-download the Facetime app, which she did. Now that she has done that, any attempt to reach her from my device gets a "Facetime unavailable" message. I am making the connection from an old ipad 2 ios 9.3.5. I wonder if I also have to reinstall Facetime on my device.

I have the 15 and it did the same thing after the update! I downloaded the FaceTime app. Deleted it, then opened it back up and FaceTime was attached to my contacts!

Spoke with Senior Support and went through all the motions. Apparently it’s an issue that has been escalated to the Engineering Department which means there have been enough incidences that they have realized it’s a problem. Was told that the only fix is to wait for an update to be released which will fix it.

You have to download the FaceTime app. Never needed an app for FaceTime before. Apple really screwed up.

Same here! And it’s the one person I like to FaceTime very regularly. Any answers yet??

I cannot FaceTime on my iPad. I have deleted and redownloaded the app on both my phone and iPad Air. My iPad says I must sign in to use FaceTime but when I press sign in nothing happens.