Unable to access FaceTime after 17.4 update

I have an iPhone 12 Pro Max and I’ve had a FaceTime button on all my contacts. Once I updated to 17.4 I saw a message saying I needed to get a FaceTime app from the App Store. Corrections say to tap on FaceTime in settings which I don’t have. This is really annoying and I would love to know how to get my FaceTime back without having to get a separate app for it now. Thank you very much!


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 7, 2024 11:29 AM

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Posted on Mar 17, 2024 7:54 AM

The exact same thing happened when I installed the latest update. First off, WTF is a FaceTime app? We never needed an app for it before. It is extremely annoying having to “fix” something that wasn’t broken.

32 replies

Apr 10, 2024 5:05 AM in response to Worlster

After the latest iPhone update, the FaceTime button under only one of my contacts has disappeared so am not sure what to do as the FaceTime button is there for all my other contacts? I have been reading on hear that I might need to reinstall the FaceTime app but not sure I have to do that to get back FaceTime access to just one contact?

Apr 14, 2024 10:57 AM in response to Conservadiva

My iPhone 11 Pro Max updated to 17.4. Now my FaceTime on ONE of my contacts is NOT working. It's working on all others except one! WHY! They all have iPhone, so why is it that only one of the contacts FaceTime is grayed out and not working and the others work.

The only way to get it to work is go to Text message and click the camera and ask them to join. When they join, FaceTime will come on. But you have to ask them each time to join and you both have to be on text messages to get hold of them to accept.

What is up with this? This is one of the reason's I DO NOT like to update phone with iPhone updates. Things don't work when it's updated.

How do I fix this so this one contact has FaceTime back?


Apr 14, 2024 11:09 AM in response to Marcellagt

If you go to apps and type in FaceTime. All you get is FaceTime that you can click on and it's not even an app to download. It takes you to a page you have to either create a link or tap on New FaceTime. You tap on the green New FaceTime and it'll show you contacts to FaceTime. Then it looks like you'll have to go to apps each time to get to FaceTime to even contact them. This is absurd! Why did they break something that wasn't broken!

Apr 20, 2024 6:27 AM in response to Conservadiva

I just contacted Apple support. The rep claims I am the first person to call with this issue. She assured me that it would not increase my memory usage if I download it from the cloud. I went ahead and downloaded it and now when I click video, I’m given a choice of FaceTime or Instagram and FaceTime does show up as a separate app on my phone. Not the same as it was prior to the update.


Unable to access FaceTime after 17.4 update

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